Kikustudios Reviews 

Really disappointed! I have heard some worrying things before I decided to purchase but I was hopeful I wouldn’t have the same experience as I am eager to support more ethical slow fashion. On the website at the time of purchase it specifies items will take 2 weeks to ship yet it has been over a month and I am yet to receive my items. I wouldn’t even mind if I had been emailed warning me that the items will be late or there is delays but have heard nothing even after emailing to find out myself. Clothing looks gorgeous but the customer service isn’t there and you will likely be waiting months without any communication for your items.

At first I thought the clothes looked good and were nice designs. However, after ordering I found that the level of stitching and effort into making the outfit is actually very minimal. It’s not worth the price at all. The time is takes to receive the item is also not worth it and I wasn’t notified about this. My order was delivered 1.5 months after I made it, just not good enough.

Personally, I'm not impressed. I have no doubt that the finished product will be as described and fulfill its brief and purpose - when it arrives. Over a month to ship* a dress which the skill and task required is very basic. & Yes, I have considered there are other buyers but that to me seems like a you* (managerial/logistics) problem as opposed to a me (consumer) issue.
Disappointing for three main reasons. The first being initially I desired the dress for a holiday [for] which I placed my order three weeks in advance of my departure date yet still, I've gone and come back and still no merchandise. Second, though I understand a process time of a "few weeks" is stipulated; any pending order a min. of 3+ weeks (in my business savvy opinion), should be chased and it is courteous form to let the paying* customer know - in essence - 'we acknowledge a slight delay / haven't forgotten about you / your patronage is still valuable to us', etc but 6 weeks down the road, not one notification.
Lastly, I liken this situation to the arguments for healthy eating and why it's more convenient (for some) to eat junk etc. As, though you represent a niche and necessary sector, within the constantly revolving fashion industry. Honestly, turnover rates aren’t great and without appropriate customer service or organisation, no one will care about the message. Think about it, I ordered a summer dress right before the commencement of the “English summer” and at this rate, it will probably arrive in autumn. Perhaps a stunning dress but, will I wear it? NO. Would have been better off at your industry rivals PLT, if you couldn’t fulfil.
Overall concept is cool but that’s it, All concept as I have nothing tangible.

I’ve ordered twice from this company and the customer service is so bad. I do understand that it is a small company however, if you are starting up a brand you should be professional at all times. If you send an email or make an order, do not expect a response for at least a week or more after. The actual items are okay and remind me of TheKLabel. It’s good because it’s slow fashion, but the delivery and customer service response time is awful which is why I won’t order with them again.