I gave four stars only reason I didn’t give five stars is because Kin custom isn’t friendly towards the bigger heavier sizes community, especially female sizes in tights and shirts. Female sizes only... See more
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Despite the fact that I have been happy with the products which I have sampled from Kin Custom, I am incredibly disappointed by their really complex system of synchronising orders from Etsy. It is so... See more
I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone d... See more
The company can greatly improve starting with the quality of products and the authenticity of their "Sustainable Practices" that are very vague and not entirely clear. It seems as though they just wan... See more
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Company details
Written by the company
Kin Custom is a leading print on-demand provider, dedicated to empowering creators and fashion entrepreneurs. Whether you're a designer looking to showcase your unique designs or a fashion enthusiast seeking exclusive products for your brand, Kin Custom has everything you need. We offer free custom branding, allowing you to put your logo on packaging, labels, and more, creating a fully personalized experience for your customers. With dropshipping services and a 100% quality guarantee, we ensure a seamless and reliable experience, so you can focus on growing your business with confidence.
Contact info
United States
- info@kincustom.com
- www.kincustom.com
3.0
Average
110 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Sample before buying,!! NO RETURN POOICY.Please do not go crazy buying tons of…
Please do not go crazy buying tons of product because sampling first. I bought sample kit and it's a joke. They did a great job marketing product but it does absolutely nothing it states it does. Be careful because there is a no refund policy and that should have warned me because all good products are backed up by a return policy.
December 26, 2022
Unprompted review
Reply from Kin Custom
Hello Jessie Quintana,
We are sorry to hear that your experience with Kin Custom was less than excellent.
Can you provide more information about the sample kit you ordered? We do not sell sample kits and would like to know how to help!
We have a 100% Print Guarantee that covers misprinted and quality control.
We would love the opportunity to turn this experience around for you! Simply reply to your original ticket and we will respond promptly.
-Kin Custom
I remember the day I became a member…
I remember the day I became a member sence jun 11, 2020 and so far they’re been too good and they never messed up my stuff but now I’m upset. Around January they say they’re closing down then they been posting new stuff . But when I asked they if they’re closing down no answer. Then sence November 20 , I asked them this private on Instagram (Hello I’m still a member of kincustom still. I know you took off store but I was also wondering if I can still create and sell products from your website because last time I remembered was you all said you’re shutting down . Can I still use the website to creat my art merchandise and sell them and can I transfer my stuff to one of my websites like site123.com . I hope you answer this because back in January I asked the question about if you’re shutting down and no answer .)
They did not answer. I asked them this again yesterday, still no answer . The lack of communication and not answering is wrong . I feel like it did close down then some bought the rights to kincustom and mess things up that’s how I
Feel . But they need to learn to answer . I could be one of the greatest artist using there site and no answer from them but I have not got any sale yet . If there is a place like kincustom but more that is safer like kincustom and connect to platforms like site123 with no charge and everything, I might go but zero places in the world like that but bad costomer service by not answering and other places are unsafe and charge you . I still contenue using kincustom but they need to answer people but I hope they won’t mess up my stuff if I get sales again .
December 7, 2022
Unprompted review
Reply from Kin Custom
Hi Pocahontas! We are glad to hear you have been a member since 2020 and have had a great experience with our products. We are sorry to hear you did not get the response you expected from Instagram messaging. Only the individual KC Shops were closed down in January. Our main website, kincustom.com, is still active and open for business. Please contact us at info@kincustom.com. Our customer experience team is available M-F from 9am-5pm Eastern Time.
Comfortable
I received a Kin sweatshirt as a gift. I was impressed with the quality of the fabric. It had nice size hood. The sweatshirt is so comfortable and warm. It is also stretchy. I am going buy more for me and my family. Thank you for a great product.
November 30, 2022
Unprompted review
Reply from Kin Custom
Hi Patricia! We are so glad to hear you appreciate the quality and comfort of our sweatshirt fabric.
Immediately
Immediately, I would like to say this SHOULD be a five star review, but I will explain why it has to be four, with the hope that whoever reads this understands something very important about customer service.
Off the bat, Kin Custom is THE BEST POD service I have tried and I have tried a few.
Their prints are vivid and detailed. Their tags, packaging, and garment tags are comparable to none.
Their shipping is great, however this is where things became a bit tricky for me.
After my order shipped, I was told that one wrong item came along in my order, in place of one of my own items. They noticed this before the shipment was anywhere close to arriving to me. They alerted me, and also confirmed my item was already shipped. This type of service you will not find anywhere else. I only left four because they obviously have room for improvement when it comes to quality control for shipping. As a business, we all have room for improvement, what's most important is Kin Custom makes you feel like your art is important and your brand is valued. They took care of the issue immediately and are also fast with email replies.
The garments are all good quality - actually far better than I or my customers expected.
If you're looking for an all-around great POD experience, Kin Custom will not disappoint!
All in all,
May 3, 2022
Unprompted review
Reply from Kin Custom
Hi Robin Bond,
Thank you for your review! We appreciate your honest review and details about your experience. Kin Custom strives to be more efficient with our quality control. We considerably value customer insights and appreciate you contacting us about your feedback!
Merging with Shopify might be a bad ideal.
I think merging with shopify is a bad ideal and I say that because I used to deal with a company called RageOn Official and they lost millions after merging with Shopify, they didn't do what they said they in there contract, basically they got screwed big time and I lost money and millions of independent stores lost money including the platform don't make the same mistakes.
December 26, 2021
Unprompted review
Reply from Kin Custom
Hello,
Thank you for taking the time to leave a review! We are sorry for the misunderstanding, but we are not merging with Shopify. There is a free Kin Custom App available for use on Shopify that we recommend as your orders will automatically import when using it, but you are welcome to use any sales channel you would like to sell your merchandise! For more information on how to import and export your orders, please visit our Importing Orders FAQ: https://knowledge.kincustom.com/knowledge/importing-orders.
-Kin Custom
No Social Presence
I have been scouting this website for a long time. They are one of my top choices in starting my online shop however it seems like they are not active on social media but responses here. Kin Custom, hoping to see you back on Instagram and Facebook.
November 5, 2021
Unprompted review
Reply from Kin Custom
Thank you so much for your review! We are so happy we are one of your top choices for all your print and dropship needs! We always appreciate customer feedback and your opinion is very important us. Please feel free to reach out to our customer support team at info@kincustom.com with further suggestions or questions you may have. We would be happy to help you get started with launching your shop.
Kin Custom is a great company based on…
Kin Custom is a great company based on the fact I was able to create some designs but right as I was ready to add my Payout Information I realize that my country which is in the Caribbean are not added to the payout list.
October 12, 2021
Unprompted review
Reply from Kin Custom
Hi Anna,
Thank you so much for your review! We are so glad you were able to create some great designs! We appreciate your feedback regarding your Paypal account. We are always looking for ways to improve our global market place and find new opportunities around the world. We have passed this feedback along to our sales and logistics team to evaluate the next steps. In the meantime, you are able to sell on an outside sales channel and receive your profits right away! For more information please visit our FAQ: https://knowledge.kincustom.com/knowledge/when-do-i-get-paid.
Thanks again for your for letting us know your thoughts!
-Kin Custom
Incredible Business Structure!
I swear, I will never find a better option to design clothes. I can’t seem to find a con when not only designing clothes, but ordering and even wearing my designs.
I was always enthralled of the idea of wearing something custom made or something that fits my style. The process of designing clothes is beyond easy to work with as well.
Even though the shipping process upon ordering a sample takes a while, I could only imagine how long it would take me to print some of my very busy designs on a hoodie, let alone ship it accross the planet from the manufacturing plant in China.
I have recommended it to many of my other friends, and have even made one of one custom designs, ranging from streamers and other variations of content creators, friends and family. I will be using Kin Custom for as long as they remain in business (which I hope lasts forever)!
August 20, 2021
Unprompted review
Reply from Kin Custom
Hello AgnoS SciO,
We are so happy to hear that your experience with Kin Custom has been a great one! Thank you so much for your wonderful feedback on our printing & fulfillment services. Our team strives to provide exceptional service to ensure that our valued customers like you have the best possible experience!
Thank you again for your kind words and feedback!
The worst DropShipper just run…right now!
First I must say, I love the look of their products and I created some awesome stuff but I could never sell it. I tried to used them for drop shipping and boy was that a bad idea. I could never import my customers orders. It was literally a nightmare. It took 3 days for Kin Custom to respond to my email for assistance. That is not ok when you are running a business and your order is supposed to ship within 3 days. Kin Custom doesn’t offer a customer service number for communication and that is a huge problem. I spent over 4 hours emailing Alison who seems to be the only person responding to the emails and she had the nerve to complain to me about sending 2 separate email tickets when she failed to help me import my orders. We could have spoken on the phone and fix the problem in 5 minutes but they do not offer that. You can only communicate by emailing. I was never able to import my orders and that was not the only problem. I went to set up “branding” something new they offered and that didn’t work either. I had to remove all KinCustom products from my store and literally have not gotten another response. They just gave up trying to help me. Do Not waste your time with this drop shipper. Find another company more advanced like printful or printfy who both offer a seem-less process. I’m so disappointed I ever wasted my time but their site looked so professional and I was tricked into believing they were professional. Not!!
August 10, 2021
Unprompted review
Reply from Kin Custom
Hello Mignon Stephens,
We are sorry to hear that your experience with Kin Custom was less than excellent. The reason for delay in response to your ticket is that it was submitted after hours on a Friday. As a reminder, our business hours are Monday through Friday, 9AM-5PM ET. Our brand promise is to respond within 48 hours or the next business day, which we did accomplish by replying at the start of business on Monday, August 9. We understand that some customers prefer speaking with someone on the phone, and while we do not have a phone line, we do have 100% US based customer support that responds via email through our ticket system to properly track and document support inquiries.
Upon further review of your ticket history, I see that Alison spent several hours going above and beyond basic support while trying to help you with your technical inquiries. It is true that opening multiple tickets will not get the issue resolved faster, and in some cases, makes it more difficult to track what has been shared, which can delay resolving the issue. Our platform was designed to be easy to use, requiring only a basic level of technical knowledge regarding CSV files and importing/exporting files when using third party sales channels, such as Etsy. We apologize that this was not the experience you had. Our team did ask for you to send us an HAR file to have our IT team review for further troubleshooting assistance, but we have not yet received this file so were unable to dig deeper into the issue. Regarding the custom branding, I see that Alison provided guidance on changing the name of the logo as a way to troubleshoot, as she was able to successfully test and complete the action on her end.
Overall, our team gave clear instructions based on the information you provided regarding the custom branding and order import inquiries, and we apologize that you were still unable to complete the process. We are more than happy to continue the conversation and assist you if you still wish to sell the items you invested time into designing and adding to your shop. We would love the opportunity to turn this experience around for you! Simply reply to your original ticket and we will respond promptly.
-Kin Custom
I didn't get my products
I placed an order with my sons company a THE JORDAN MILLER and didn't get the product that I ordered. this order was placed on 7/8/2021 with no reply when he reached out to see why my order never came. He has been emailing and they aren't answering I want my product, I told him to look else where and use another company. THIS COMPANY SUCKS
August 6, 2021
Unprompted review
Reply from Kin Custom
Hello Constance Slim,
Thank you for reaching out to us and for opening a ticket with our Customer Experience Team. As mentioned in our ticket reply, Kin Custom did not receive a request for fulfillment for your order, and therefore was unable to produce and ship the order. In this scenario, we recommend reaching out to the shop owner (your son) to ensure he has submitted your order for fulfillment through Shopify to Kin Custom so we can begin production and ship your merchandise to avoid further delay! We are happy to help our creators and shop owners troubleshoot if they are experiencing difficulties importing orders for fulfillment. They simply need to open a ticket with our Customer Experience Team here: https://www.kincustom.com/page/contact-us
-Kin Custom
Company needs new options and needs to…
Company needs new options and needs to add more material options to choose from like cotton , polyester is ok but not on everything some of the womens items look cheap and feel cheap. if they can add basket ball shorts as a option and options to pick how you want your mens swim trunks to come instead of having the stock underwear come inside them. Being they are making items in china they should understand competition and fashion. the items on the site are generic items and not all the time will you get good items depending on your logo and if you use the whole garment with you logo. If they added a cotton option with the all over print that would be better add a better location option for screen print on the T -shirts. the track pants are extremely small and dont fit tall men over 6ft tall they are very thin and cheap looking. If you guys can improve this by adding these updates you will be a big company in coming months to years. but i would not recommend using this site if you are looking for Good quality and and pricing on garments. just find a direct supplier yourself and you can get these items done for way cheaper.. Embroidery should be a option you should add now as a on demand company..
June 29, 2021
Unprompted review
Reply from Kin Custom
Hello SMith Jones,
We appreciate your feedback regarding our current products and your specific requests for new ones to be added! Kin Custom regularly reviews its assortment and offers products based on general demand and the availability of materials. We understand that you would like to see more cotton products, specifically with all-over print. Due to the nature of the sublimation process, we only offer this print method on polyester, and therefore have a predominantly polyester catalog. Please note that due to the nature of our Print On-Demand capabilities, we are not always able to consider certain products that do not meet our product guidelines.
We hate to hear that your first impression of our products was not a good one. We have extremely high quality standards and are happy to say that all of our products are handmade to order and crafted with the highest quality, ethically sourced materials. Our preferred suppliers provide ECO PASSPORT by OEKO-TEX© certified ink and STANDARD 100 by OEKO-TEX© certified material as well as certifications from SGS Printing, and FSC packaging made from 100% recycled materials. Again, we appreciate your feedback and hope you will give us another try in the future!
-Kin Custom
Was loving kin custom until now
Was loving kin custom until now. Have 2 order that I place Over 7 days ago and they have not shipped yet
June 17, 2021
Unprompted review
Reply from Kin Custom
Hello Adolph!
We sincerely apologize for the frustration you have experienced with the shipping of your order. We would love the opportunity to further investigate and help make this right for you! If you have not yet, please reach out to our Customer Experience team by opening a support ticket here: https://www.kincustom.com/page/contact-us. We appreciate the opportunity to turn this experience around and look forward to hearing from you soon!
-Kin Custom
The best I've found for print on demand.
I was a little worried to use this company, based on some of the older reviews. However, I've been using KinCustom for a few months now. I can't say I've had zero issues, but any issues/questions I had were responded to within a day. This is much more than i can say for alot of the other POD companies out there.
I really like the branding option for my items. It makes everything look super professional.
At first i didn't want to make any promises to my customers about how quickly they would receive them items (coming from China), but now I'm pretty sure in saying they'll have it within 2 weeks (premium shipping).
Though I've only been creating their swimsuit wraps and bathing suits so far, the print quality is great. The colors come out rich and bright.
I, too, wish there were more clothing items available. I love the halter dress, just wish there was an ankle-length version.
June 11, 2021
Unprompted review
Reply from Kin Custom
Hello Sheril!
We are delighted to hear that you have enjoyed your experience with Kin Custom products and services so far! Our Customer Experience Team works hard to respond within 1 business day to ensure our customers receive the highest level of service and support. We are so grateful for the opportunity to serve your business by providing you with high quality, handmade, custom designed bathing suits, wraps, branding sets, and more! We do our best to stay on top of the latest trends and product requests, so be sure to keep an eye out for new product releases in the Notification Center within Creator Studio. We sincerely appreciate your loyalty to Kin Custom as your custom print and dropship provider!
-Kin Custom
Dissapointed on quality and customer service
Sadly, I have been using Kin Custom since last year when I opened my online shop but this year their customer service has really slipped. I emailed to ask why I am getting products I ordered for customers at the same time sent to me separately, and I have yet to get a reply. I sent it in February!!!!! Lately, also the cost of shipping has increased but the level of service is no better. I just don't understand why it's gone up??
Furthermore, I have been looking at producing leggings for my store and despite going through the process, designing something, and then getting a sample, I was so disappointed at the cheap quality of the leggings were!!! They were See-through so you could not even wear them outside the house. They were just cheap and terrible but the cost to a shop is very high for the cheap quality. So overall, feeling a little disappointed. I am really hoping that Kin Custom pays attention to this review and takes my comments seriously instead of ignoring them.
ADDITION IN REPLY TO BELOW: your economy shipping has not been available for a long time so not sure why you are mentioning it in your reply. Your shipping is now expensive or more expensive!
Regarding the leggings, I created a black design with flowers on the site leg and still when I put them on they were see-through. So quality is just cheap!
I will be sending you yet another message through the system to see if this time you reply.
April 7, 2021
Reply from Kin Custom
Hello Shop Owner,
We first want to apologize for the poor experience you have had! We greatly appreciate your business as a valued customer and want to make this right for you. If you could please provide us with your ticket number or email address, we will be happy to look into your inquiry and see what happened to cause the lack of response. Our dedicated Customer Experience Team will reach out to you soon once we have your information!
In general, our production facility ships items as they are ready, and will not necessarily wait for an entire order to be completely fulfilled to ship. We do this because not all items within an order will finish at the same time and we want to get customers their items as quickly as possible.
Regarding the cost of shipping, our flat rate shipping prices have not changed and are still $4.99 per product for Economy and $6.99 per product for Premium. Express shipping cost, which is what you may be referring to, is not dictated by Kin Custom. This rate is determined and set by the carrier based on the weight of the items within your order. Express shipping cost can vary and has likely increased as a result of heightened global shipping demands.
The leggings that Kin Custom offers do have opportunities for improvement and we have made note of this with our Product Development team. We are actively looking at other options to provide a better legging product in the future. At this time, we advise using darker designs on the leggings, as the lighter designs can have that see-through effect on the current product.
We hope you will give us the opportunity to turn this experience around for you and are standing by to assist.
RESPONSE TO SHOP OWNER EDIT: Economy shipping has always been available, but is for US destinations only as noted on our Shipping page (https://www.kincustom.com/shipping). If you are shipping outside the US, flat rate Premium and weight based Express are your shipping choices.
Our Customer Experience Team is available M-F 9AM-5PM ET for your assistance.
-Kin Custom
Unfortunately, I had to update my review.
Because they were so professional in their response, I would like to give them another try. It seems shipping from all over the place has been experiencing delays. I really do enjoy the quality of the products so really didn't want to have to switch companies again. I'll see how it progresses. 😊
March 23, 2021
Unprompted review
Reply from Kin Custom
Hello Ecstacy Artistry,
We apologize for the delays you have experienced recently! Rest assured, our production time is still an average of 3 business days as promised. As a reminder, the shipping timeframes and any shipping delays are the responsibility of the carriers. We do our very best to work with the most reliable carriers for each shipping method to ensure your packages are received as close to the estimates as possible, but lately this has been a challenge due to heightened global shipping demands. For the fastest shipping with the most control and tracking visibility, we recommend using Express shipping! We hope you will allow us to make this experience right for you if you received a package outside of the Shipping Policy window for the method you selected at checkout. Please open a ticket with our Customer Experience Team if you have not yet done so and we are happy to look further into this for you!
-Kin Custom
Amazing Products and Service
Amazing Products and Service. I am very excited about having found Kin Custom. Their all over, print on demand products are excellent quality and the quality of the images is really amazing. I am also very pleased at how quickly the products arrive for my customers.
January 22, 2021
Unprompted review
Reply from Kin Custom
Hi Karen!
Thank you for your review. We appreciate your feedback and are excited you love our quality print-on-demand merchandise and our efficient average 3-business day production and depending your shipping, getting your customers your merchandise quickly! We are also excited to hear that you are using our automatic product mock-up generator.
With that said, we appreciate your loyalty. We pride ourselves on our quality, efficiency, and custom packaging sets. We also offer a great discount program of up to 45% when you upload your orders using our universal .CSV format. This process makes it easy for you to drop-ship your designs directly to your customer.
Again, thank you for your business, we are glad to see you are growing!
-Kin Custom
Absolutely love the site and the…
Absolutely love the site and the options. Would love to see more items, especially lingerie and the like. Four stars because of the shipping prices, which eat into profits.
January 19, 2021
Reply from Kin Custom
Hi Emini-
Thank you for your feedback! We are excited that you love our Creator Studio, average 3 -business day production, and depending on the shipping method we can get your designs to your customer drop-shipped quickly!
We understand you feedback on shipping, we pride ourselves on our quality custom packaging that ships directly your customer with your branding. We also offer a discount program of up to 45% off to help grow your profits. All you have to do is access our universal .csv in the Creator Studio > Created Merchandise > Select Universal .CSV from drop down. Complete the form with your orders & addresses and import to the orders tab in Creator Studio. Discounts will automatically be applied at checkout.
We also appreciate your feedback on adding new products to our assortment. We will take note with our Expert Design Team and stay tuned on for any updates. Most importantly, thank you for your business! We are excited that you are growing your business!
-Kin Custom
Reply from Kin Custom
Hi Noor!
We are glad that you are using Kin Custom for your print-on-demand and drop ship provider and we are happy you have a successful business!
We pride ourselves on our quality merchandise that is custom with your designs, handmade and printed-on-demand. Because of the detailed customization we provide, we do not mass produce any inventory and really take care to provide you with an amazing product to keep your customers satisfied.
As your print and drop ship provider, we handle the logistics and ship your designed merchandise directly to your customer. Our home office is in Columbus, Ohio and our production facility are in China. Because of this, it is required by international customs law to have our fulfillment center on the outside of the package located on the commercial invoice.
We understand the importance of your branding and we want your customer to experience your unique brand designs and merchandise. We are working with customs to minimize the import label on our packaging and will not interfere with your branding.
We really appreciate your business and hope you continue to find Kin Custom's print-on-demand and drop shipping useful to your shop. If you have any additional questions, please reach out to our Customer Experience Team in our Help Center.
-Kin Custom
Ignored Me.
Sent me my hoodies. The sizing was a bit off and didn’t fit me, when I tried to get a refund, they responded, but then completely ignored me afterwards.
December 23, 2020
Reply from Kin Custom
Hi Shop Owner-
Thank you for choosing Kin Custom for your print-on-demand and drop ship supplier for your custom, all-over print apparel, shoes, and accessories. We apologize for any frustrations you have had with our sizing and return process. We also sincerely apologize for our delay in response time. We strive to deliver quality handmade merchandise as well as delivering a quality customer experience.
We are looking into your refund and are processing. Our Customer Experience Manager will be reaching out to give you the details that you need.
We will share your sizing discrepancies with our expert Product Development & Quality Teams to ensure we have delivered the correct specs based on our sizing charts.
As always, we appreciate your business and patience and thank you for choosing Kin Custom for your all-over print designs.
-Kin Custom
This is one of the worst dropship sites…
This is one of the worst dropship sites I have ever used. They don't allow you to order samples unless you bulk order your whole collection (which is ridiculous).
December 18, 2020
Unprompted review
Reply from Kin Custom
Hi Shongedzai-
Thank you for your interest in using Kin Custom as your print-on-demand and drop ship supplier. We are always excited for shop owners to experience our quality, handmade apparel, shoes, and accessories and we would like to help you with our sample ordering process.
Good news! Ordering samples is easy and you can order as many samples as you want, even without a bulk order. In fact, we encourage our Shop Owners to order samples before placing an order. This ensures you are in love with the product before selling it to your customers.
To order samples at wholesale cost start by logging in to your Creator Studio account and follow the prompts below:
1. Upload your design on the products you would like samples of
2. Add product title, tags, & design description
3. Click the 'Created Merch' tab
4. Select the design & click 'Order Samples'
If you need additional information, you can contact our Customer Experience Team or read more in the article:
https://knowledge.kincustom.com/knowledge/can-all-my-products-be-ordered-as-samples
Again, we can't thank you enough for your interest in Kin Custom as we pride ourselves on our quality merchandise and custom branded packaging sets. We sincerely hope you are able to place the orders you need without frustration.
-Kin Custom
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