Kindertons Reviews 

Excellent service!…. Kindertons kept us updated with every step of the repair. so pleased with the way our repair was handled, and how well Kindertons looked after us.
Thank you to all involved

I was put onto kindertons through my own insurance as I was hit by another party and kindertons dealt with me from start to finish and my premiums on my own insurance haven't been affected and I can't fault them would highly recommend if u have been in a accident and your not at fault professional and great customer service

Very good service and very helpful thank you to all the staff i highly recommend

Kept contact throughout,handled everything as promised
Made it easy to deal with
The only slight negative was the repair shop is 40 miles away

I have found Kindertons to be helpful in dealing with my No-Fault accident claim.
I telephoned Hyundai Accident Assistance immediately from the accident site when my new (7-day old) car was damaged by an unsecured load that slipped off a trailer towed by a private car and struck the front underside of my car.
I was able to contact Kindertons later that day to provide supplementary details of the incident. Maddison Gormley then helped me put together the necessary documents to process my claim against the other Party that same day.
This allowed me to calm down somewhat after a really shocking incident that could have overturned my new car, writing it off.
He went on to arrange for a repair company to contact me to assess the damage to progress the repair using genuine Hyundai parts and set into motion the provision of a hire car for me to use whilst my car is inspected and repaired.

Highly recommended from a simple phone call to the driver dropping the car off always updating me and extremely professional with kindness and courtesy. We don’t see it much this day’s with pretty much any service.
Well done team working in team you have no idea the impact you make on people for being kind and professional all companies should learn from you guys.
Real well done 😊

Kindertons was recommended by my go-to repairer when I had an accident which wasn't my fault. After 2 days of giving information I didn't have to do anything else and they took care of everything including a courtesy car for the entire duration of my repairs. They can be busy sometimes when you call them but will always get back to you if you leave a message. Great communication, great advice and can't recommend enough.

Very efficient, reassuring and friendly. Hopefully going to make a stressful situation seemless

Great service from Kindertons. No fault claim, Car collected from our home and a hire car delivered to our home. Made what could have been a very tiresome experience manageable.

Very professional and efficient

Great Thank You to Shelby Mcleod who handled my claim

The team on the phone gave me the wrong instructions, told me to bring the wrong documents to meet the driver when swapping my car for the hired car. The also told me i cannot get the car delivered to my house. I had to meet the driver at the repair shop . This was also in correct as the driver was heading to my home address.
Other than that it was a good experience. The driver wesley Harrison was very polite and helpful. I was busy at the time and he waited for me till i finished what i had to.

Minor issues with the arrangements but other than that good experience, would recommend them anytime.

Never had a car accident before Kinderton staff were helpful on phone and Emails put our mind at rest we were in shock really we have been given a lovely hire car like our own and await the repairs on our car staff polite service great thankyou

I had an extremely disappointing experience with Kindertons following my accident, and I would strongly advise others to think twice before using their services.

From the outset, communication was poor. I was unable to get hold of my assigned contact, for an entire day, and no one else in the company could tell me where he was or assist properly. This lack of accountability set the tone for everything that followed.

Despite being assured that my case would be handled promptly and professionally, the reality was the complete opposite. My vehicle sat in storage for 10 days before being moved, unnecessarily racking up nearly £1,000 in costs. I was also promised a hire car within 24 hours, yet it took nearly a week—and only after I repeatedly chased them. This meant I lost valuable personal time over a bank holiday weekend, which cannot be recovered.

Worse still, I was never informed that the claim was being disputed, all while costs continued to mount—costs that neither I nor my insurer are willing to cover. Even when I attempted to return the hire car promptly, this was mishandled, leading to further unnecessary charges.

To make matters even more concerning, my car sustained additional damage while in their care—damage that was not present at the time of the accident. This raises serious questions about how vehicles are handled and monitored.

Throughout this process, I have had to chase every single update myself while balancing work and personal commitments. The stress and frustration caused by this experience have been significant. I was repeatedly misled, given false timelines, and left feeling completely unsupported at a time when I was already vulnerable.

All I have asked for is a simple written confirmation that my insurer will not be liable for the costs incurred under Kindertons’ management—something that has already been verbally agreed multiple times. Even this has been unnecessarily delayed.

Overall, this experience has been nothing short of unacceptable. The lack of communication, inefficiency, and disregard for the customer has made an already difficult situation far worse. I will be escalating this matter further if it is not resolved immediately.

I would not recommend Kindertons to anyone.

Following a minor collision affecting the bodywork, but no dented panels, I dealt with 5 companies from the initial phone call to the final repair shop. In all this Kindertons was the company I dealt with most.
Kindertons were excellent and Karen Baumber who managed the whole process could not have been more pleasant and efficient. Although I spoke to other staff I found dealing with Kindertons the easiest of all the companies. There was no complex telephone selection process and calls were answered quickly by a staff member.
All in all, an excellent service from this accident management company

Excellent service so far, keep you informed, up to date etc would definitely recommend

Spoke with a “David” on phone who was very unhelpful and not interested in helping my car hire concerns not a client care person at all .

I had a really positive experience with Kindertons Hire Car Company from start to finish. The whole process was handled professionally, and communication was always clear and helpful.
A special thank you to Karen Baumber for all her support, kindness, and patience throughout everything. She went above and beyond to help me, kept me updated, and made what could have been a stressful situation much easier to deal with.
Excellent customer service is hard to come by these days, and Karen truly made a difference. I’m very grateful for all her help and would definitely recommend Kindertons to anyone needing a hire car service.

I have been dealing with Karen and she has been amazing. I managed to get a hire van very quickly and easily while my van was getting repaired. She is ever so friendly and helpful. I would highly recommend Kindertons.

I purchased a KIA from their Ely branch last year.

After the sale the salesman said that as part of the deal I would be entitled to a free £250 excess refund if I had an accident.

Unfortunately I had an accident recently and contacted KIA Aftercare which is a company called Kindertons to use my voucher and firstly found their staff there very blunt and rude over the phone.

I normally choose Go Compare who offer a £250 excess refund but didn’t use them as I had the excess voucher so went with AXA which had a £400 excess.

For over a month I tried to get Kindertons to contact AXA but nobody bothered.

In the end I sent a complaint email in and then spoke to a manager.

During the conversation I asked him if there would be any penalty for using KIA aftercare and the voucher and he told me that AXA would increase their excess to £600 if I used their services.

I asked why this was not explained when I purchased the car and when I’d spoken to four customer services agents at Kindertons and didn’t get a straight answer.

My advice to anybody out there reading this review is to not use the KIA excess voucher as it’s a con and very misleading to KIA customers.

My last two car purchases have been KIA’s but after this experience I will never purchase a KIA again nor will anybody else in my family..

I am now left with a £400 excess charge when I eventually get my car repaired.

Thanks a lot Kia/Kindertons

I will be escalating this complaint to Trading Standards

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