Kindertons Reviews 

4,353
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the professional and kind manner of the staff, noting their ability to manage stressful accident situations with care and detail. People highly value the efficiency of the service, which includes prompt arrangements for hire cars and receiving regular updates throughout the claim process. However, some people mentioned issues regarding the speed of repairs, such as lengthy recovery times once assessments were complete. A few other people also felt that communication was lacking, with some customers needing to chase updates or face unhelpful responses on the phone.

What people talk about most

Service

Customers had positive experiences with service, highlighting the professional and friendly staff. Reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely professional,... See more

Customer service

Consumers find customer service to be positive, highlighting helpful support and efficient claims handling.... See more

Claim

Reviewers mention positive feedback about claim, noting that staff members are very efficient at taking down... See more

Customer communications

Users describe ambiguous interactions with contact, as experiences vary significantly. Some consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease. Your support has been ex... See more

Company replied

Rated 5 out of 5 stars

My review is based on the assistance of Jody, who has been absolutely brilliant in resolving my claim, which has been going on for 11 months. After speaking to others in the team and not getting anyw... See more

Company replied

Rated 5 out of 5 stars

Highly recommended from a simple phone call to the driver dropping the car off always updating me and extremely professional with kindness and courtesy. We don’t see it much this day’s with pretty... See more

Company replied

Rated 5 out of 5 stars

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repai... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,353)

394 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, well looked after, very knowledgeable and so quick to do/ sort things out for you. High level of care.

March 18, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

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Rated 5 out of 5 stars

Speak to Laura-Jane she handled my…

Speak to Laura-Jane she handled my Hired car replacement quick and easy steps next day delivery thank you so much good service

April 8, 2026
Unprompted review
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Reply from Kindertons

Thank you for your comments; we are thrilled to read how well Laura-Jane has represented our company. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

After being in a car accident and…

After being in a car accident and getting in contact with my insurance Charlotte Liles rung me to sort out my courtesy car and was really polite and professional on the phone also was really helpful explaining the next steps and answered every question I asked her. Again thank you so much!

April 8, 2026
Unprompted review
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Reply from Kindertons

Thank you for getting in touch; we are thrilled to read how well Charlotte has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

The follow‑up process for my claim was…

The follow‑up process for my claim was amazing. I was supplied with a hire car for the entire duration, ensuring I was never left without transport.

March 16, 2026
Unprompted review
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Reply from Kindertons

Thank you for taking the time to share your experience of the service you have had. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

No fault damage to my car.

Over the years whenever i have had to claim on my insurance I have never been satisfied with the standard of paint finish on the repair. I own a Lexus GS and it's paintwork is really nice. Unfortunately somebody ran into the back of me, thankfully not major damage. I have had some paintwork carried out by Chris Jenkins in Cardiff and I know his work was outstanding. I didn't contact my insurance company i contacted Chris instead to ask for his advice because I wanted to be sure that the repair would go to him. I was told to contact NASL who would refer the accident aftercare to Kindertons. Everything was straightforward, clear and very efficient from start to finish and of course I had the peace of mind knowing that my car was being repaired by Chris. Really good service can be hard to come by but when you do get it you want to tell people.

March 13, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Hi David, thank you for taking the time to share your experience of the service you have had, especially that from Chris. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and professional people.
Thank you

April 1, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Great service

All communication has been great and Gina kept me in the loop at all times and I was able to speak to her when I needed to clarify something. Arrangements for a hire car were handled really well too.

March 31, 2026
Unprompted review
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Reply from Kindertons

Thank you for getting in touch; we are thrilled to read how well Gina has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

Pinkertons/ Gemma carrol review

So - spoke with gemma carrol from pinkertons, 1st time dealing with a claim and shee has been an absolute joy to speak with . . Outstanding service, manners and workmanship

March 31, 2026
Unprompted review
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Reply from Kindertons

Thank you for getting in touch; we are thrilled to read how well Gemma has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Gemma was amazing

Gemma was amazing, she was so helpful and answered every question I had. She couldnt have done anymore, amazing service

March 31, 2026
Unprompted review
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Reply from Kindertons

Thank you for getting in touch; we are thrilled to read how well Gemma has represented our company. Please be assured we will share this with her. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Great company

Great company, easy to deal with , Karen baumber dealt with my case and handled everything spectacularly. If only all insurance claims were this easy. Thanks Karen ☺️

March 30, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Hi Sam, thank you for taking the time to share your experience of the service you have had, especially that you've had from Karen. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

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Rated 5 out of 5 stars

Review about Shane Brunt that works for kindertons

A couple of days ago we were looked after wonderfully by Shane Brunt From kindertons. He made the time to drive to us all to drop of the temporary car for us. Specially as my father had a doctor appointment to attend. Shane was incredibly kind and thorough when he dropped of the car. And I would say he is definitely an invaluable asset to the team at kindertons.

March 27, 2026
Unprompted review
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Reply from Kindertons

Hi Leanne, thank you for getting in touch to share the feedback on the service you've had from Shane; we are so proud of him, he really is going the extra mile with how he is representing our company. Thanks again, Kindertons Customer Experience Team.

Rated 5 out of 5 stars

Calm & reassuring support

Charlotte took time to explain everything & showed empathy throughout what is a difficult experience dealing with an accident. Great support & professionalism. Thank you.

March 29, 2026
Unprompted review
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Reply from Kindertons

Thank you for your comments; we are thrilled to read how well Charlotte has represented our company. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

Great coordination

Great coordination with hiring vehicle company in order to provided a vehicle for me, calling and asking about if I was injured and everything else.

March 26, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

I was in a bit of shock but Callum was…

I was in a bit of shock but Callum was kind and patient

March 27, 2026
Unprompted review
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Reply from Kindertons

Thank you for sharing your amazing review about the excellent service provided by Callum.

Kindertons Customer Experience Team

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Rated 5 out of 5 stars

Charlotte has been most helpful

Charlotte has been most helpful, never an easy business and so frustrating to be in an accident which is not your fault, only just stated this procedure but all good so far! Thanks

March 27, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Thank you for your comments; we are thrilled to read how well Charlotte has represented our company. Thanks again, Kindertons Customer Experience Team

Rated 5 out of 5 stars

After being involved in a RTA

After being involved in a RTA, the 3rd party insurance set me up with another hire company which I won’t mention. After 3 days of empty promises I rang back the insurers who booked with Kindertons. Within an hour I had it all set up and a car being delivered to my door the next morning. The guy was lovely made sure to walk me around the car and go over any marks he had found and how the car works. So far fab company and would be more than happy to go with them again.

March 26, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Thank you for sharing your wonderful review.

We are very pleased with the service provided by our depot driver.

Kindertons Customer Experience Team

Rated 5 out of 5 stars

Really helpful service from Molly…

Really helpful service from Molly Wilkinson. Very polite and helped me out after my first ever accident. Would highly recommend

March 25, 2026
Unprompted review
Kindertons logo

Reply from Kindertons

Thank you for getting in touch Michael; we are thrilled to read how well Molly has represented our company. Please be assured we will share this with him. Thanks again, Kindertons Customer Experience Team.

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