I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found our group pool car with a flat battery Siobhan Forshaw initially found me an alternate vehicle within minutes to keep my urgent journey on track She later sorted out an issue with th... See more
Company replied
We contacted today to make arrangements for the return of a vehicle at the end of contract. Beth Brine was super efficient and explained everything fully. Beth confirmed all by email and when I reca... See more
Company replied
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... See more
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Company details
Written by the company
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contact info
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , United Kingdom
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4.4
Excellent
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Reply from KINTO Mobility U.K.
Hi Guy, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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Siobhan was incredibly helpful and…
Siobhan was incredibly helpful and understood my frustrations. Everything was handled and support my questions. Called back to check on progress and wished me well in my upcoming nuptials. Thank you :-)
May 9, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Had a few hiccups but would definitely…
Had a few hiccups but would definitely recommend kinto to anyone
March 3, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great job and service
Great job and service. Nothing else needs to be said.
March 31, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mark, Thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Prompt response to my initial question…
Prompt response to my initial question and to my follow up questions.
March 28, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Jason, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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I have really enjoyed my 3 year lease car experience with Kinto
I have really enjoyed my 3 year lease car experience with Kinto that has now ended, 1st a great deal to start on a great spec RAV Hybrid, what a wonderful drive. Then the level of customer access and hassle free billing has been fantastic dealing with a U.K. team. No additional fees on a parking ticket I got, no surprise costs and a small and acceptable end of contract cost due to some scratching in the boot beyond fair wear and tear. Speaking to sales about the next lease. Please keep your wonderful U.K. based team. Very happy customer.
March 26, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Brunsum House, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
March 18, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Rohit, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Overall a good lease firm
This was the first lease car we had.
Suggestions - Make the team workings smooth from a customer point of view- fewer calls / email especially when we need to get a repair done.
Secondly- the insurer used by Kinto was far from professional. Not sure which firm Kinto uses.
August 1, 2024
Unprompted review
Reply from KINTO Mobility U.K.
Hi Dr Gada, I am glad to hear that you had a positive overall experience with KINTO. We are committed to providing excellent customer service at every touch point and I am sorry to hear that this was not the experience that you had with the Insurer. KINTO do not provide vehicle insurance so we would love to hear more about your experience so we can conduct an internal investigation. Please contact customer.experience@kinto-uk.com so we can find out what went wrong on this occasion.
Never again Kinto!
I have had several cars on lease over several years and never had an experience so bad on handing back the Kinto vehicle today. Usually the person does an inspection of fair wear and tear... not Kinto- it was an inspection involving zooming in with camera, two of them looking for anything they can literally charge you for. I have had the car 3 years and there's not a mark on it, i even cleaned it for them so it was in lovely condition. I was told there was a scuff on a wheel trim, seriously it was nothing but he said that will get charged. The guy that was doing the inspection was telling me i would get charged for no service stamps despite being advised these are electronic now. I have read so any reviews of Kinto making money off people at the end of the contract. I am currently shopping round for a new one and i will never go back to Kinto. Unless you are prepared to not use your car in 3 years and return it in pristine condition don't go with this company.
March 3, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Hayley, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
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Excellent service from the Lexus…
Excellent service from the Lexus service centre. The collected and returned the car having done all that I needed. Whenever I spoke to their staff they were always friendly and helpful.
February 19, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Alan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Very good service
Very good service, flexible on lease terms when we asked to reduce the annual mileage amount
February 14, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mr Johnston, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service, We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Steer well clear! - Have leased numerous cars with…
Have leased numerous cars with different providers. Never have i been charged for so called damage i couldn't even see in the inside of the door after having the car for 3 years. Their ridiculous rules on the condition of the car when handed back is a joke, and purely a money making exercise. I would NEVER use Kinto again.
January 23, 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi David, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Ridiculous End Of Contract Charge
I entered a 3 year contract agreement with these guys and returned the vehicle in October. First their agent (inspector) refused to accept there were 2 keys - which I gave him and took a picture. Because one was a card - he said that is not a key. Then he got a microscope out to find 2 small bits of damage to the front and charging £180 !. The 2nd agent who collected the vehicle - could not find any damage at all - which would back up my assessment that it was fair wear and tear for a 3 year old car. NO ! BVRLA say they have their pictures (which they will not forward to me) and I have to pay. So unless you can keep your car in a garage and never drive it - don't use this company
October 11, 2024
Unprompted review
Reply from KINTO Mobility U.K.
Hi Paul, We’re very sorry to hear that your experience with KINTO did not meet your expectations. If you require urgent assistance or wish to escalate your complaint, please contact us at customer.experience@kinto-uk.com. We’re committed to investigating and resolving your concerns as quickly as possible.
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AVOID AVOID AVOID Kinto UK Car Leasing
AVOID AVOID AVOID Kinto UK Car Leasing
Alma Gun......Driver Support Advisor, KINTO
Awful company, Awful comms, Awful "resolutions", left me waiting 3 weeks with damaged vehicle with no hope it will be sorted. Do not use this company. Inchcape is MUCH better
March 27, 2023
Unprompted review
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