The courier George and driver John provide an effortless guide to the day. The station at Bodiam is interesting with a small museum for nineteen fifties hopping families. The train is steam and car... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch a... See more
Company replied
This was my first trip with Kirbys and I was very impressed. John, our driver, was excellent in every respect, especially as he had a lot of rain to deal with! He also ‘found’ me when I didn’t realise... See more
Company replied
Excellent coach driver, very friendly & informative. Only glitch was he told us we weren’t allowed to take back packs, food or drink to the venue! We all unpacked our food etc, had to buy expensive fo... See more
Company replied
Company details
Written by the company
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Contact info
92a High Street, SS6 8HR, Rayleigh, United Kingdom
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4.5
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely day nice coach very pleasant…
Lovely day nice coach very pleasant drive and driver
August 26, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you had such an enjoyable day out and found the coach comfortable and your driver friendly and pleasant.
Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!
Advertisement
Excellent coach driver
Excellent coach driver, very friendly & informative. Only glitch was he told us we weren’t allowed to take back packs, food or drink to the venue! We all unpacked our food etc, had to buy expensive food & drink from Highclare, only to witness lots of people eating their picnics brought from home which was very annoying. Otherwise an excellent day out
August 26, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for taking the time to leave your review. We’re delighted to hear that you had an excellent day out and found your driver to be friendly and informative.
We’re very sorry for the frustration regarding bringing your own food and drink. Prior to our visit, Highclere had advised us that picnics and food purchased outside of the premises would not be permitted within the grounds, and this was the information our driver correctly passed on to passengers. We therefore completely understand how frustrating it must have been to then see other visitors enjoying their own picnics during your visit, particularly after you had followed the guidance provided.
We can only apologise that the arrangements on the day did not appear to reflect the information we had been given by Highclere.
Thank you for your understanding, and we’re pleased that despite this, you otherwise enjoyed your day out with us. We hope to welcome you on board again soon.
Excellent day thank you
Excellent day trip to Portsmouth thank you. Always an enjoyable trip with Kirbys. Clean comfortable travel and friendly helpful drivers thank you.
August 22, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you enjoyed your day trip to Portsmouth and that you continue to enjoy travelling with Kirbys. It’s especially lovely to hear your kind comments about our comfortable coaches and friendly, helpful drivers.
Thank you for your continued support, and we look forward to welcoming you on board again soon!
A great day out
A GREAT DAY OUT, VERY PROFESSIONAL DRIVER AND COURIER, NICK AND BARRY, FOOD WAS NICLY PRESENTED , ONLY PROBLEM WAS THAT IT WAS A DIESEL TRAIN AND NOT STEAM ENGINE,
August 25, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you had a great day out and enjoyed the food. We’ll also be sure to pass your kind comments on to Nick and Barry – they’ll be pleased to know they helped make your day so enjoyable.
We completely understand your disappointment that the journey was diesel-hauled rather than steam. Unfortunately, due to the dry conditions and associated fire risk at the time, steam operation was restricted for safety reasons. While this was outside of our control, we appreciate that a steam engine would have added something extra special to the day.
Thank you for travelling with Kirbys, and we hope to welcome you on board again soon!
Great day trip to London zoo
Great day trip to London zoo
Grandson throughly enjoyed it.
Driver was amazing & got us home at the specified time even though he had divert because of a road closure
Toilet on the coach was essential.
Thank you
August 25, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you so much for your lovely review! We’re delighted to hear that you and your grandson had such a great day at London Zoo and that he thoroughly enjoyed his visit.
It’s also wonderful to hear your kind comments about our driver. We’ll be sure to pass these on, especially after navigating the unexpected road closure and still getting everyone home on time!
We hope to welcome you both on board again for another day out soon.
Advertisement
Great trip to Camden
Great trip to Camden. Coach journey was smooth and on time with a friendly driver who told us all about pick ups, timings etc. Unusual place to visit and plenty to see. Enough time to wander round, very relaxing day out .
August 25, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're so pleased you enjoyed your day in Camden and had plenty of time to explore this fascinating part of London at your own pace. It's also great to hear your journey was smooth and your driver kept everyone well informed. We hope to welcome you on another day out soon!
Trip to London Zoo
Trip to London Zoo
I am only marking Kirby. The zoo will be marked separately
The coach was fine. No charging points or WiFi. Not essential but useful.
The driver could have smiled more and chatted. Especially when there was a road closure.
Overall a good safe trip
August 25, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your review. We're pleased to hear you had a safe and comfortable journey to London Zoo. We appreciate your feedback regarding the onboard facilities and driver communication, particularly during the road closure, and will take your comments on board. We hope to welcome you on another trip with us soon!
Coach arrived on time
Coach arrived on time, driver friendly, Coach comfortable. Wroxham a little disappointing though, not much to see other than Roys stores, mississipi boat trip enjoyable, good value. 18th
August 18, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your review! We're pleased you enjoyed the Mississippi boat trip and found the day good value, with a comfortable journey and friendly driver. We appreciate your comments regarding Wroxham too and will take these on board when reviewing our future day trip programme. We hope to welcome you on board again soon!
Great day Trip
Great trip , amazing value and lovely coach. Nick the driver was excellent , explained everything he was funny and helpful. Will be using again in the future for more days out .
August 24, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your fantastic review! We're delighted you had such a great day and found the trip excellent value. We'll be sure to pass your lovely comments on to Nick too. It's wonderful to hear you'll be joining us again, and we look forward to welcoming you on your next day out!
Advertisement
Nice day out
Nice day. Just about the right amount of time in Portsmouth. Friendly driver. Comfortable coach.
August 22, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your day in Portsmouth and gave you a good amount of time to explore. It's also great to hear you found the coach comfortable and your driver friendly. We hope to welcome you on board again soon!
A great day out
Had a really good day out in Brighton thanks to our lovely driver, who gave us a smooth ride there & back, snd fantastic weather. A great day 😊
August 24, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you, Janice! We're delighted you had such a great day in Brighton, helped by some fantastic weather! It's lovely to hear you had a smooth and comfortable journey and found your driver so welcoming. We hope to see you on board again soon!
Great well organised
August 22, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you, Marion! We're so pleased you had a great experience and found everything well organised. We hope to welcome you on board again soon!
It was great the journey and the people…
It was great the journey and the people were really friendly 🙂
August 12, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're so pleased you enjoyed the journey and the friendly atmosphere on board. We hope to welcome you on another trip with us very soon!
Advertisement
Had great day
August 12, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your review! We're so pleased you had a great day with us and hope to welcome you on board again soon!
A lovely visit.
Coach driver was friendly and helpful. Drop off point was not far from the centre of Rye and the four hours given to spend in the town was sufficient.
August 13, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your visit to Rye and found the drop-off location convenient, with plenty of time to explore this charming town. It's also great to hear your driver was friendly and helpful. We hope to welcome you on board again soon!
Interesting day out.
Coach driver was excellent. Could have done without the fish and chips. Not the best fish and chips I have had and was a bit early for lunch but I understand there was " time to kill" before the Highgate Cemetery guided tour. Very hot day which didn't help but all in all a very interesting day.
August 14, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your review. We're pleased to hear you found the day interesting and that your driver was excellent. We appreciate your comments regarding the fish and chips and the timing of lunch, and we'll certainly take these on board when reviewing the trip. We hope to welcome you on board again soon!
Hastings Day Trip
Coach was on time for pick up.
Driver pleasant and helpful.
Hastings an interesting location to visit.
Adequate time to explore before returning
August 14, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your day in Hastings and found the journey comfortable, with plenty of time to explore at your own pace. It's great to hear your driver was pleasant and helpful too. We hope to welcome you on another day trip soon!
Advertisement
A very enjoyable day.
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch and was charged an extra £4.60 even though I did not have the included mug of coffee.
August 14, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your review. We're delighted to hear you had such an enjoyable day and that both your driver and tour guide helped make it a great experience.
We're sorry to hear about the additional charge for your lemonade, particularly as you didn't have the included coffee. If you could please contact our team, we'd be happy to add a £5 credit to your account to use towards a future trip with us.
We hope to welcome you on board again soon!
Highgate cemetery
We had a lovely day at Highgate cemetery, and the fish and chips were delicious.
August 14, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review! We're so pleased you enjoyed your day at Highgate Cemetery and that the fish and chips went down a treat too! We hope to welcome you on board again soon.
Corton Coastal Village was an ideal…
Corton Coastal Village was an ideal place for me. I was able to take my small scooter and as result was able to be fairly independent. The coach journey was quite long because of the pick ups but was quite comfortable. Everyone was very helpful and I would do it again
August 7, 2026
Unprompted review
Reply from Kirbys Coaches
Thank you for your lovely review. We're so pleased Corton Coastal Village was a great choice for you and that taking your scooter helped you enjoy your stay independently. It's also wonderful to hear that you found everyone helpful and your journey comfortable.
We'd be delighted to welcome you on board again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.