kitchenandbath.ca Reviews 2

From the designer who created great images, to the planner engineer who said they could not be done, to the project manager who was absent most of the project (with subcontractors asking me every day where their supplies were and what they needed to do). We were left with two washrooms, worse than they had been. In basement, no ability to have a towel hanger (which they said was included). In master - cheap faucets/shower heads. We now have weird brown ick that is coming from the shower that we now need to get our great plumber to sort out. The price was incomprehensible with this level of service.

We changed our minds to work with this company just a short 2 weeks after our initial meeting. We gave a total of $65,000 to cover deposit and costs thinking we had invested in our future with professionals. After having a second designer look at the K&B sketches there were many issues which is why we withdrew. K&B advertises should the customer want to cancel, full refund minus the work done to date will be returned. Cancelling alone took 14 days for Narges to LISTEN to us. They still have our $65k after offering a generous $5k for the work they did do, maybe 10 hours in total. They have used stall tactics and games. We have had to seek legal counsel. Has anyone else had this experience??