lovely kitchen, really awful service
The review below, about feeling intimidated, that is bang on and totally resonates with our experience. I received a phone call on a Saturday night, whilst watching Gladiators with my son, to be berated for having the audacity to suggest I might source ovens from somewhere else. In our first meeting, we were sat down whilst the salesman/designer stood over us with his hand held out, asking us to shake on a £50k purchase after our very first design meeting, being told we had no chance of getting the fitting date we wanted unless we signed and paid a large deposit there and then. Aren't you supposed to have time to think about such things..! Everything is stressful, the two guys are always on the ceiling, stressed and shouty. The owner spoke to our builders on the phone like they were total idiots. Various other stories I could give if I had time. Oner last one - at the end, after the kitchen was fitted, we decided we needed to add one final tall cupboard to finish it off (not the designers fault, it was because we had changed something in the room layout). We asked them to help us with that - we got the usual panicky response, at one point I took a call whilst I was in a meeting saying we needed to make a decision there and then) and then they quoted us a stupid amount for the cupboard, and £250 to fit it (would take an hour tops). The response could have been 'look, you need help here to finsih things off, you have spent an enormous amount of money with us, we want to help you, don't worry, there is an easy solution and we will do the best price we can on this last bit'. We got the opposite. We have had no follow up from them, they are arrogant and behaviour that comes very close to bullying (ask my wife who was in tears on one occasion)








