Kitise Reviews 21

Please do not order from this site, they're with debenhams, can't stress enough do not buy from this site, you cannot get hold of them for a refund no customer service at all. DO NOT BUY FROM KITISE.

DO NOT ORDER FROM THIS WEBSITE!

Telephone number is defunct and no response to the contact us form after I made an order.
After 6 days no dispatch details were provided.

They appear to either be out of business or a drop shipping outfit.

Fortunately PayPal have made an immediate refund, which makes me suspect they have a long list of similar cases logged against Kitise.

Avoid this scam company! I have repeatedly emailed this company chasing my refund as the tracking says it was delivered back to them on the 7th May. I have had no response to my emails and the phone number on the website doesn't work. I will be forced to claim my money back via my credit card company if they do not respond and action my refund.

I ordered a bag which I don't like through Boohoo website and would like to return, and have send an email to Kitsi for return instructions, but yet no reply back, I am worried now, will I be able to get my money back

***Update 10/04/2026!***

UPDATE 11/04: Despite returning the item and providing tracking, Debenhams/Kitise still haven't processed the refund, and Klarna has now wrongfully taken payment. I am being forced to involve my bank to get my money back from these companies. Stay away!!!!

I am extremely disappointed with the quality of the bag I received and the lack of support following a clear manufacturing fault. The chain on my bag snapped during the very first use.

I have attempted to contact Kitise multiple times to arrange return for this faulty item. The telephone number provided on their website does not work and emails have gone unanswered.

Because Kitise has not updated the delivery status correctly on the Debenhams marketplace, the system is now blocking me from generating a returns label claiming the item has not been delivered yet.

Under the consumer rights act 2015 I am entitled to a refund for a faulty product. The lack of a working contact number or response to emails is unacceptable. I would strongly advise against purchasing from this brand if you expect any kind of aftersales support.

***Your reply below is misleading! ***

This is incorrect and misleading. The email from March 23rd related to a separate issue regarding a late delivery. Regarding this specific faulty item (Order DUX052510960), I have been requesting a return for over a week with no success. I only finally received the return label today, April 1st, after escalating this publicly and via Resolver

Furthermore, your provided telephone number does not work, and the Debenhams portal which you are responsible for updating still incorrectly claims the item has 'not been delivered,' which blocked the return process entirely

I have arranged for collection of the faulty item tomorrow 02/04/26 using the label you sent today. I expect a full refund without further delay or 'technical' excuses. Tracking is being monitored

I ordered a bag. They sent the wrong item.. I emailed to advise. They immediately replied to obtain an image of the bag they did send me. I then heard nothing. I have sent multiple emails to find out what is happening and I am now just being ignored. No offer for the correct item no advice to send for a return. Just being completely ignored. I have tried emailing through the website also to no avail. It has been over 6 weeks now.

I ordered a bag through Debenhams and it took nearly three weeks to arrive. It turned out to be unsuitable for me and I have tried unsuccessfully to generate a returns label from Kitise following the instructions on the despatch note. The form to fill in for requesting the label does not recognise the order number. I have emailed, but there is not reply from them. The telephone number on the website is not recognised.
Have they gone out of business?

Ordered this bag as it was cheaper than the same one on the Debenhams website and delivery was much faster. It arrived within 3 days of ordering and is a beautiful bag. I didn't get a confirmation email was a bit disconcerting, especially as I then read some reviews; however, the product, price and delivery has been excellent. Thank you.

Poor customer service. No confirmation of my order. Unanswered email. Wrong tel no on their website.
Hoping I will get a reaction from them for this negative review.

I’ve ordered a bag directly from the website after previously purchasing one on Debenhams, I am still yet to receive my order or any updates which is worrying me because it was placed over 10 days ago. There is no way to contact the company directly as the number does not ring and the customer service form just says error when I try to send an enquiry. Hopefully it will turn up.

Orderd 2 bags through boohoo, received one which i returned, cause turned up late , still awaiting on the second bag to be told out of stock but still awaiting on refund for bags, emailed on several occasions and still no reply .

I have ordered a bag and it says delivery will be within 2-4 days. But it’s been a while there’s no update. No information on how to contact.

I wanted to delete my account details but was unable to do this, don't seem to want you to do this?? Been trying to get on website but no luck

I ordered them but they have cheating system as you can’t return them you have to email them and than they will send printable receipt
But they don’t reply
Totally scam

Please with my order, bad arrived in time and looks better than how it looks online

I've just ordered a bag.
I have made a mistake with 1 digit in the post code. Took them a while to reply but have corrected my issue and replied.
Bag has arrived and I'm very pleased with it.

No response to emails or voicemail messages left. They have sent out the wrong order and I am still waiting for them to respond and send out the correct item. Very poor customer service.

Ordered a Cross body bag via Debenhams. Quality ok but bag too small.

24/7/26 sent it back with with label they sent to me.

I have twice asked for a refund..2/9/14 I am still waiting?!

Come on Kitise stop being mean. Return my money!

Bought a 2 crossbody bags, and returned 1 cause I prefered the other one and they offered free qr code to return it back