Kit Keeper Reviews 

293
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company, noting the smooth, timely, and reliable service provided. Customers frequently praise the staff and drivers for being exceptionally helpful, friendly, professional, and efficient during both collection and delivery stages. Many people emphasize that the entire process is quick, easy, and very straightforward, making transitions between student tenancies completely stress-free. However, some customers also noted that the delivery and collection process can occasionally feel a bit rushed or slightly confusing. A few reviewers expressed frustration, mentioning that belongings were sometimes handled without proper care or that tracking logistics required careful attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful, cheerful, and professional... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting on-time arrivals,... See more

Service

Reviewers mention positive feedback about service, highlighting a timely, efficient, and friendly delivery... See more

User experience

Reviewers highlight positive aspects of user experience, describing the service as quick, efficient, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.

Company replied

Rated 5 out of 5 stars

Super smooth process from start to finish. Everything arrived back in one piece and on time. If you’re a student and don't have a car, this is the way to do it. No complaints at all.

Company replied

Rated 5 out of 5 stars

Very nice timing of collection. Very good boxes. Gives advice to pack them properly. Overall very efficient.

Company replied

Rated 5 out of 5 stars

Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.

Company replied


Company details

  1. Warehouse
  2. also in
  3. Logistics Service
  4. Self-Storage Facility
  5. Storage Facility

About Kit Keeper

Written by the company

About Kit Keeper
Kit Keeper is a by-the-box storage and shipping service built for students across the UK. We provide an all-inclusive service covering boxes, doorstep collection, secure storage, and redelivery—making moving between terms simple and stress-free.

Storage designed around student life

Kit Keeper was created for students who don’t have cars, spare storage space, or time to transport belongings across town. Instead of hiring vans or renting storage units, students simply pack their items into our boxes and book a pickup from their accommodation.

We collect your boxes from your door, store them securely, and return them exactly when and where you need them—whether that’s at the start of term, after a year abroad, or when moving to a new address.

Our flexible, by-the-box pricing means you only pay for the space you use, making Kit Keeper a practical and affordable option for short-term or long-term student storage.

We also offer student shipping across the UK, allowing you to send belongings without sourcing packaging or visiting a post office. One booking, one pickup, and everything handled end-to-end.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

293 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(293)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant the collection was quick and…

Brilliant the collection was quick and easy. They phoned 10 minutes before arrival and the man was helpful and happy.

June 22, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Carol,

Thank you so much for your lovely review, I'm so glad to hear the delivery went well.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 3 out of 5 stars

I wish it'd be more upfront that the…

I wish it'd be more upfront that the materials would be sent a day before the packing. I had a hard time figuring out the KitKeeper process as a first-timer. Otherwise, I appreciate that both delivery drivers were respectful and helpful.

June 12, 2026
Rated 5 out of 5 stars

Great service

Great service! I ordered the doorstep collection service from Kit Keeper for my boxes and everything went so smoothly!

June 16, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Chen Chen,

Thank you so much for your lovely review, I'm so glad to hear everything went well.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Easy to work with

June 12, 2026
Kit Keeper logo

Reply from Kit Keeper

Hi Laksh,

Thank you so much for your lovely review, I'm so glad to hear everything went well. Best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Incredible communication and transparency. Quick and easy transport / delivery. Would definitely recommend

June 10, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi there!

Thank you so much for your lovely review, I'm so glad to hear the delivery went well.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Marvellous

Marvellous, timely service. Kyle, Steven

June 5, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Ivan,

Thank you so much for your lovely review, I'm so glad to hear Kyle and Steven were helpful!

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

The drivers were really helpful

The drivers were really helpful with the moving of the boxes and were really nice and friendly

June 5, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Steven,

Thank you so much for your lovely review, I'm so glad to hear the drivers were helpful!

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Great customer service

My collection was delayed, but reaching out to kit keeper was easier than what I had experienced with other storage companies. My email was replied in 5 minutes and later I received a call on the matter. Customer service was quick, friendly and effective.

June 4, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Alper,

I'm very sorry to hear that your collection was delayed. We really appreciate the feedback and it's good to hear the comms and customer service went smoothly.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Great service!

This is the second year we've used Kit Keeper to store our son's belongings over the summer holiday whilst he's away from uni. We live overseas and Kit Keeper has been the perfect solution.

The booking system is so easy and everything is delivered and collected efficiently and on time. I would highly recommend Kit Keeper!

May 27, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Lisa,

Thank you for taking the time to leave a review! Really appreciate you using Kit Keeper for the second time in a row! Best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Very smooth pick up and more…

Very smooth pick up and more importantly great customer service! Sara helped me with all my questions and got back to me very quickly!

June 2, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Thank you so much for your lovely review! It's great to hear that your collection went smoothly and that Sara was able to help with all your questions.

We’ll be sure to pass your kind words on to her. Thank you for choosing Kit Keeper!

Mike
CEO

Rated 4 out of 5 stars

The collection process was smooth

The collection process was smooth. They came to my entrance with a trolley so I didn’t have to worry about carrying all my boxes to the van.

May 29, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Hamza,

Thank you for your lovely review! Very pleased to hear that your collection went smoothly and that the team was helpful.

Thank you for choosing Kit Keeper, we really appreciate your support!

Mike
CEO

Rated 5 out of 5 stars

Great communication

Great communication, very professional and nice staff!

May 28, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Thank you so much for your kind review Yana!

We’re delighted to hear that the team was helpful.

Thank you again for choosing Kit Keeper, we really appreciate your support!

Mike
CEO

Rated 5 out of 5 stars

Very easy process

Very easy process, efficient service. Used them before very happy overall.

May 20, 2026
Kit Keeper logo

Reply from Kit Keeper

Hi Lilly,

Thank you for your lovely review and for choosing Kit Keeper again! We’re so pleased to hear that you found the process easy and the service efficient.

We really appreciate your continued support and hope we can help you again in the future :)

Mike
CEO

Rated 5 out of 5 stars

Picking up the boxes

The driver called before coming to pick up the boxes. The driver was also very nice.

May 14, 2026
Kit Keeper logo

Reply from Kit Keeper

Hi Anneli,

Thank you so much for your review! We’re glad to hear your collection went smoothly and that the driver kept you informed before arriving. We’ll be sure to pass on your kind feedback.

Thank you for choosing Kit Keeper!

Mike
CEO

Rated 5 out of 5 stars

International student package

Everything has been so great from communication (which has been incredible thanks to Mia Butler), and all the exact packaging supplies and the collections. Would highly recommend.

May 11, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi there,

Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly with your international student package, from the communication and packaging supplies through to collection.

We’ll be sure to pass your kind words on to Mia, she’ll be thrilled to hear them!

Thanks again for choosing Kit Keeper, and hope we can help you again in the future.

Mike
CEO

Rated 5 out of 5 stars

Great customer service

Great customer service, and storage the lady on the phone was very helpful and kind when advising me, and the AI was surprisingly well informed.

March 14, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Jonah,

Thank you for taking the time to leave a review! Glad to hear Russell was doing his job well.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Such a great company to work with

Such a great company to work with, and it was an absolute lifesaver for me between my student tenancies! The process was easy too, and I couldn't have been happier with it. Thanks Kit Keeper!

February 12, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Philippa,

Thanks so much for the lovely review! Glad the process went well.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

Super smooth process from start to…

Super smooth process from start to finish. Everything arrived back in one piece and on time. If you’re a student and don't have a car, this is the way to do it. No complaints at all.

December 16, 2025
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Thanks so much for the lovely review Sophie,

Glad everything was delivered smoothly and on time.

Really appreciate you using Kit Keeper, best wishes for the rest of term 🙌

Mike
CEO

Rated 5 out of 5 stars

The collection was executed at a…

The collection was executed at a perfect time. The boxes were excellent, and they provided helpful packing tips. In summary, the service was extremely efficient.

January 19, 2026
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Latisha,

Thanks so much for the lovely review. Really glad to hear you enjoyed the service.

I massively appreciate you choosing Kit Keeper, hope you have a fantastic 2026!

Best wishes,

Mike
CEO

Rated 5 out of 5 stars

The customer service at Kitkeeper is…

The customer service at Kitkeeper is outstanding, always providing assistance no matter the situation. I will certainly choose them again in the future.

December 29, 2025
Unprompted review
Kit Keeper logo

Reply from Kit Keeper

Hi Robert,

Thanks so much for the lovely review. Really glad to hear the team was able to help you.

We really appreciate you choosing Kit Keeper, hope you have a fantastic 2026!

Best wishes,
Mike
CEO

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