Kitten D'Amour Reviews 

8,402
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 696 reviews, reviewers overwhelmingly had a great experience with this company. Customers absolutely love the charming clothing and wonderful accessories, frequently noting that the items feature unique designs, elegant patterns, and high-quality materials. People consistently mention that the sales staff are warm, welcoming, attentive, and exceptionally helpful when assisting shoppers with finding their ideal size and styling. Some reviewers were not happy with the sizing options, mentioning that garment measurements can sometimes be quite inconsistent or smaller than expected. A few individuals also noted isolated instances where customer service felt a bit less welcoming or overly pushy during their boutique visit.

What people talk about most

Product

People report positive experiences with product, noting that garments are charming, well-constructed, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is warm, genuine, and always ready to... See more

Quality

Users describe positive interactions with quality, noting that the garments are well-made, charming, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, warm, and welcoming... See more

User experience

Customers had positive experiences with user experience, describing physical stores as an incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heavenly store. Gracious, thoughtful, helpful Sales staff. Purchased an exquisite georgette Bombshell Frill Blouse in a dusty pink which is very flattering. New Kitten d' Amour designs are dropped qui... See more

Rated 5 out of 5 stars

Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more

Rated 5 out of 5 stars

Wonderful Customer Service & help choosing the right colour & design🌸 All your girls are just perfect for the job at Kitten D Amour.. I have often walked out with more than I intended because your g... See more

Company replied

Rated 5 out of 5 stars

The quality of the Eiffel tower stockings are soft but durable. The creativity, stitching and the pattern of the tower is so elegant! The packaging is lovely, right out of a luxurious shop in Paris.... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(8,402)

658 reviews in the last 12 months

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Rated 3 out of 5 stars

I have been to two of the kItten…

I have been to two of the kItten D'amour stores many times with my partner over the years and the music is always too loud, you can barely hear people speak and now especially since covid with masks, I wish they would turn the music. Some of the staff are very friendly and helpful through and the stores always look good.

April 23, 2026
Unprompted review
Kitten D'Amour logo

Reply from Kitten D'Amour

Thank you so much for your thoughtful feedback and for visiting our boutiques over the years 💖
We’re so glad to hear you’ve found our team friendly and our boutiques beautiful!

We really appreciate your comments about the music volume and will be sure to pass this feedback along to our boutique Kittens for consideration. Thank you again for your continued support 🌹

- Siana and the Online Kittens xx

Rated 1 out of 5 stars

AI Designs, Cheap Materials, Terrible Construction

Used to be a fantastic brand. However, they've recently started using AI in their designs (and have handled online discourse around this very poorly). The material also feels nasty, usually a very crinkly sounding synthetic that I can only compare to umbrella fabric. Construction of garments is terrible, with buttons not lining up, plaid prints not lining up, lace embellishments not lining up, exposed "invisible" zippers, and just all round, a cheaper and less detail-oriented focus, as if they were being mass produced. And yet, they're still "exclusive designs", as only 300 of each garment is made, and they still charge boutique prices.

It's a disappointment, as I used to love visiting the stores in person. The staff were always so friendly, and shopping there was an experience. Now, the products you buy are cheaply constructed from cheap materials using AI designs, but the prices don't reflect this huge drop in quality.

August 19, 2025
Kitten D'Amour logo

Reply from Kitten D'Amour

Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent experience hasn’t met the standard you’ve come to expect from us.

We always aim to create pieces that feel special in both design and detail, along with a shopping experience that feels personal and enjoyable in-store. It’s disappointing to hear we’ve missed the mark for you. 🌹

Your comments about quality and construction are taken seriously, and we’ll be sure to pass this on to our team for review. We truly value long-time customers like yourself and appreciate you speaking up, as it helps us continue to improve.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

The staff are always so friendly and…

The staff are always so friendly and helpful, they make every visit a special occasion!

January 23, 2026
Kitten D'Amour logo

Reply from Kitten D'Amour

Thank you for this fantastic review! 💕
We're delighted to hear that our Kittens look after you each time you shop 🥰

- Siana and the Online Kittens xx

Rated 2 out of 5 stars

SAD TO GIVE AN AUSSIE COMPANY THIS REVIEW.

I was excited to go into this shop with my beautiful daughter. I was teasing and laughing with her, saying "Now you NEED this, and then of course we should HAVE to buy that". We were not being loud, there was no one else in the shop. It was an "in family" kind of mucking around. The girl serving at the Doncaster, Victoria store, immediately latched on to my daughter, introducing herself, asking my daughter's name and pointedly ignored me. It was so silently rude, as if "how dare you fat, old woman come in and behave like a teenager in here - you can't wear these clothes". I've never been treated like that. I spent around the $600.00 mark, and will never grace this store again - ever. Have also advised my best friend to give it a wide berth with her daughter. I was the one paying, I could of at least had some manners. The worst thing was, at the end, she said, "It would be lovely if you could give me a review, my name is ....." This was either late January or early February, just before Valentines Day.

January 19, 2026
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Reply from Kitten D'Amour

Thank you for taking the time to share your feedback, and we’re truly sorry to hear you left feeling this way. 😔

We take all customer experiences seriously, and it’s never our intention for anyone to feel uncomfortable or unwelcome in store. Our Kittens are trained to engage with all customers respectfully and to offer assistance based on natural conversation and cues, but we understand that experiences can sometimes be interpreted differently, especially in busy or social interactions. 🌹

We’re very disappointed to hear this visit didn’t reflect the warm and inclusive experience we aim to provide.
We do appreciate your past support and are sorry to hear you may not return. 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Service was excellent

A fabulous in-store experience at KDA. Service was excellent, the shop assistant graceful, charming and very helpful plus she looked great in her tulle skirt (birds nest) and corset . Left the store with my beautiful purchase feeling very special.

April 10, 2026
Rated 5 out of 5 stars

Huge fan of the dresses

Huge fan of the dresses. Every time I wear it, people comment. They are truly feminine cuts. I love them.

January 28, 2026
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Reply from Kitten D'Amour

Thank you so much for your dazzling review, we are delighted to read these wonderful words! 💖

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great customer service the girls are…

Great customer service the girls are always so friendly and helpful.

January 27, 2026
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Reply from Kitten D'Amour

We are ecstatic to hear that you always have a helpful experience and our Kittens can't wait to see you again soon! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Friendly staff

The Staff were really friendly, and the store is really east to find. The collections are beautiful and fit to size.

January 22, 2026
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Reply from Kitten D'Amour

This is such a wonderful review for us to read! 😍
We are delighted to see that our Collections fit you so well and can't wait to see how you style your new pieces! 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

KITTENs

Great service irs the staff rhat make it so great
..of course the clothes are amazing

January 25, 2026
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Reply from Kitten D'Amour

Thank you so much for this wonderful review! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

We had a great experience at the shop

We had a great experience at the shop. The staff were very helpful and patient.

January 16, 2026
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Reply from Kitten D'Amour

We are delighted to hear that you had a great experience and our Kittens can't wait to welcome you back for many more! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

A real treat!

Shopping at Kitten D'Amour is always an amazing experience. Stores are beautiful, staff super kind and knowledgeable, always helping me find the right fit. Outfits are designed with a lot of care for every single detail and are the stars of my wardrobe. I probably have nearly 20 pieces from Kitten D'Amour and will definitely buy more. They just make me feel so feminine.

January 22, 2026
Rated 4 out of 5 stars

The workers were so friendly

The people working at the shop were so kind and helpful! They were able to find something that was similar to what I asked for and were really friendly.

January 15, 2026
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Reply from Kitten D'Amour

Thank you so much for writing us this lovely review! 🌸
It is so pleasing to know that our boutique Kittens were so helpful and that you were able to find some new pretties! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Fun, upbeat and friendly

Staff were upbeat and friendly. Polite and fun. Service was outstanding.

January 15, 2026
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Reply from Kitten D'Amour

What a lovely review for us to read, thank you so much! 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, all Kitten's staff know their products, give us good recommendation, always cheerful and very patience.

January 12, 2026
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Reply from Kitten D'Amour

Thank you so much for this lovely feedback! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great experience!

I was looking for a cardigan to match a dress from their previous season. The staff were very accommodating, seeking out different options to try and suit. I purchased 2 different options, as well as a belt. The ladies were so well dressed too! I enjoy seeing the lovely outfits and how they can be styled with accessories from the store.

April 14, 2026
Kitten D'Amour logo

Reply from Kitten D'Amour

This is such beautiful feedback for us to hear, thank you so much for taking the time to write to us! 🥰

We're so happy to hear that you were so wonderfully accomodated in the boutique and our Kittens can't wait to see you again soon!

- Siana and the Online Kittens xx

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