AVOID RTP is shocking very little or no bonus at all still waiting on my winnings going into my bank from last week!!! Wins are shocking, I get its gambling but no bonuses and don't say that are rando... See more
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Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is pl... See more
Company replied
Absolutely ridiculous company. Tried reopening my account after 6 months of excluding. To pass security with safer gambling I was asked to remember the date I last logged in. As if anyone would rememb... See more
Company replied
tottaly scam i been catch them when they fixing issue with game been win over 400 and been not compensation Untrustible web site they explained need smash target wagerin and i was did 4x time that w... See more
Company replied
Company details
About Kitty Bingo
Information provided by various external sources
Sign up to Kitty Bingo the fluffiest online bingo site and play the best in online bingo, slots and card games. You will receive a great welcome bonus and regular promotions and extras to get your claws sunk into.
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Contact info
United Kingdom
- www.kittybingo.com
1.4
Bad
268 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All time same players win on bingo
All time same players win on bingo, its not normal.....
February 19, 2020
Unprompted review
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Really helpful people on chat i spoke…
Really helpful people on chat i spoke to jordan and laura and they were both really helpful
February 7, 2020
Unprompted review
Reply from Kitty Bingo
Dear Member,
Hope you are well.
Sincere apologies for the delay in responding back to you.
It is with great pleasure that we read your lovely comment about Jordan and Laura.
Rest assured that your review be well communicated to Jordan and Laura and the Service Team.
We wish you all the best on your favorite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Best Regards,
Kitty Bingo Team
summer ya lovely livechat girl
summer ya lovely live chat,what a credit to your team she is.ive been on live help 2days in a row and spoke to summer,shes sorted my problem out without a hitch..need more like this lovely girl..well done summer your fantastic xxx
February 5, 2020
Unprompted review
Reply from Kitty Bingo
Hello Carol,
Hope you are well.
Sincere apologies for the delay in responding back to you.
Thanking you for your nice review, we would like to reassure that your review be well communicated to Summer and our Support Team.
We wish you all the best on your favourite games and as always, any help you may require, do not hesitate to contact our Live Help for immediate help.
Have a great week ahead.
Regards,
Kitty Bingo Team
Laura the great!!
Once again I had few questions and was greeted by the amazing laura who as always solved my problems and answered my questions within seconds and was so lovely it made my night.. great site... Laura ur fab xx😁😁
February 1, 2020
Unprompted review
Reply from Kitty Bingo
Dear Tracie,
Hope you are doing well.
First and foremost, we sincerely apologize for the delay in getting back to you pertaining to your review.
It is with great pleasure that we read how much you are enjoying your experience on our site.
Your lovely comment will surely be passed on to the agent.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Best Regards,
Kitty Bingo Team
Would like to thank april for her help…
Would like to thank april for her help was very pleasant and straight forward with recieving my bonus hope it brings me luck 🙏😂😂💋
Ty apri xx
February 1, 2020
Unprompted review
Reply from Kitty Bingo
Dear Brenda,
Thank you for taking the time in writing to Kitty Bingo.
First and foremost, we sincerely apologize for the delay in getting back to you.
Customer satisfaction has always been one of our priority and we are glad to know that you are enjoying your experience on our site.
Your lovely comment will surely be passed on to the agent.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Best Regards,
Kitty Bingo Team
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Great experience with customer service chat
Laura is an absolute credit to your company. I had a problem with my new customer bonus (probably my own fault) but Laura resolved it very efficiently and in a professional friendly manner. As a gesture of good will she also added the new customer bonus when she didn't have to!
Maybe some recognition, a payrise or nicer working hours wouldn't go a miss!
February 1, 2020
Unprompted review
Reply from Kitty Bingo
Dear Member,
Hope you are doing well.
Reading your review definitely makes our day better!
Indeed, we shall also make sure that your review is well communicated to Laura and our Support Team.
Kitty Bingo always strives towards ensuring that our services are up to our customers' expectations.
Should you require any assistance, please do not hesitate to contact our Live help.
All the best on your favourite games!
Best Regards,
Kitty Bingo Team
First joined a few years ago and won a…
First joined a few years ago and won a few small amounts on bingo, im not a regular player no more, I mainly play slots, as its always the same regular winners in bingo so gave up in there. deposited £130 in one day, yes my bad!! played over 2000 spins and no big win, just little ones to keep me going a little longer. I will not deposit large amounts no more. playing on slots and instants for well over 2 hours and still no decent win, yes thats gambling, lesson learnt, staying clear from now on!! Slots/instant games just do not pay out on this site!!
January 28, 2020
Unprompted review
Reply from Kitty Bingo
Dear Customer,
First and foremost, we sincerely apologize for the delay in getting back to you pertaining to your review.
We are sorry to hear that you've been experiencing a streak of bad luck lately.
We do agree that not winning is never fun nor pleasant. However, we would like to underline that gambling's intrinsic nature itself is Luck, which is something we have no control on.
Here at Kitty Bingo, we always try to keep our customers happy and ensure that they are enjoying their time on the sites.
We invite you to take contact with our friendly 24/7 Support Team who shall be able to review your play account and see how we can help you enhance your experience.
Until then, we send you all the best of luck on your favorite games!
We look forward to hearing from you soon.
Best Regards,
Kitty Bingo Team
Satysfakcja z Kitty bingo,
Hi, everyone, my opinion about Kitty bingo is that. I have not encountered such a nice and professional customer service, fast and efficient service. For me the best CASINO online. Artur
January 26, 2020
Unprompted review
Reply from Kitty Bingo
Dear Member,
Thank you for taking the time in writing to Kitty Bingo.
First and foremost, we sincerely apologize for the delay in getting back to you.
It is with great pleasure that we read how much you are enjoying your experience on our site.
Indeed, we try as much as we can to provide an up to expectation service for all our customers.
We wish you all the best on your favourite games and should you require any further assistance, do not hesitate to contact our 24/7 Live Help.
Best Regards,
Kitty Bingo Team
for the support team
i am back to let u all know the support team do a fantastic job when i come onto live help and ask for there help and they all do a lovely job in helping me which they know i love them all as they know i do when im stuck they help me and ive even spoken to some of them on the phone as well which is lovely to hear a friendly voice on the other end of the phone this is also for past and present ive had a lovely time chatting to the loely dave on the phone and to vickki and to the pass that are not on chat no more the likes of curtis johnas aaron kurt stacy and a few more and not forgetting thoes that are here which are jonathan, shaun,thomas,jake,nick,tom,even,jordan,mark ,dave , summer,megan,laura,.april.sophia.nina.melody and yes ive probs have missed your names but this is for all at supprot team love to u all as they know i do very much , i do hope i get a reply as i never got a reply from the last review i did for the site love to u all this also for everyone on kitty the promo team and the cm team as well love to u all love liz1971 xxxx hehe
January 25, 2020
Unprompted review
Reply from Kitty Bingo
Dear Member,
Hope you are well.
We would like to sincerely apologize for the delay in getting back to you pertaining to your review.
It is with great pleasure that we read how much you are enjoying your experience on our site.
We are indeed very proud of our Customer Service Team who is always striving to provide the best service to our esteemed customers.
Rest assured that your lovely comments will be passed on to our Support Team.
Wishing you all the best on the games.
All the best and good luck!
Best Regards,
Kitty Bingo Team
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Excellent issue resolved immediately…
Excellent issue resolved immediately friendly professional
January 25, 2020
Unprompted review
Reply from Kitty Bingo
Hello Lisa,
Hope you are doing well.
Sincere apologies for the delay in responding back to you.
We are pleased to read that our services were up to your expectation.
Wishing you the best of luck on your favourite games, keep the reviews coming as your opinion is what makes us better.
Best Regards,
Kitty Bingo Team
Waste of money,waste of time the site…
Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is playing the full site is a joke soon as bonus is finished iam out of this site for good don't waste your money or time
January 25, 2020
Unprompted review
Reply from Kitty Bingo
Hello Sharon,
Sincere apologies for the delay in getting back to you.
We are really sorry to hear about your discontent about our services provided.
We can certainly understand how frustrating it can get when you are on an unlucky streak though we do underline that the intrinsic nature of the games itself is based on luck.
Sharon, we support and promotes Fair Gaming, and thus, we always ensure that our customers are well assisted and every possible issue looked into closely.
In this line, we invite you to contact our Customer Support Team who shall be able to review your account thoroughly and advise further.
We hope to hear from you soon.
Best Regards,
Kitty Bingo Team
Spoke to a lovely lady called Nina
Spoke to a lovely lady called Nina, she was really friendly, very helpful & answered my question quickly. Excellent customer services skills at that time in the morning lol, lovely lady 😃 thanks Nina
January 23, 2020
Unprompted review
Reply from Kitty Bingo
Hello Stef B,
Hope you are well.
First and foremost, we sincerely apologize for the delay in getting back to you.
Friday being a happy day, you just made ours, especially Nina's day awesome!
We are indeed very glad to read how satisfied you were of our services and this definitely gives us more peps into striving towards meeting your expectation of us.
Stef, we wish you all the best on your favourite games, and maybe our current promotion will bring you the best of luck:
https://www.kittybingo.com/promotions/valentine1/
Any further assistance you might need, do not hesitate to contact us back.
Regards,
Kitty Bingo Team
HOW THIS IS LEGAL IS BEYOND ME
HOW THIS IS LEGAL IS BEYOND ME. DO NOT USE. COMPLETE SCAM
January 20, 2020
Unprompted review
Reply from Kitty Bingo
Hello Ruby Jayne,
Hope you are well.
We sincerely apologize for the delay in reverting back to you.
Pertaining to your review, we are truly sorry that your experience on our site was not the best you've had.
Ruby, in view of us better understanding the situation and thus, finding the best possible solution to the issue, we humbly request you to contact via our Support Portals.
Our 24/7 Team will gladly assist you in view of sorting our the situation.
Looking forward to hearing from you soon, have a nice Friday ahead.
Regards,
Kitty Bingo Team
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having spoken with Jordan today i found…
having spoken with Jordan today i found him very helpful and concluded my requirements to full in a speedy and pleasant manner.
January 15, 2020
Unprompted review
Reply from Kitty Bingo
Dear Margaret,
Hope you are well.
Kindly accept our sincere apologies pertaining to the delay in responding back to you.
Indeed, such a pleasure in reading your review this Friday morning; Jordan could definitely not wear a brighter smile than the one he currently has :)
We are pleased to read that our customers are glad and satisfied of our services; As always, should you require any further assistance, do not hesitate to contact our 24/7 Support Team.
Margaret, don't forget to enjoy your rolls on the board games below:
https://www.kittybingo.com/promotions/kitty-collector/
Good luck.
Regards,
Kitty Bingo Team
I have been a Kitty Bingo member for a…
I have been a Kitty Bingo member for a few years now.
I have always found the bingo does need a bit of an upgrade, and changes made recently have disappointed me. I am a Ruby VIP player and looked forward to the free bingo perks and high/low bingo games but these have been removed , therefore all bingo perks for Bronze, solver , gold and VIP players has become slightly more limited to bonuses.
There is a HUGE variety of slots to play, and withdrawal processes are fair for a VIP level player, but I do feel 72 hours for a lower level payer is unnecessary as I feel 36 hours is ample time for any processing of winnings , some sites only take 4 hours from requesting withdrawal to it being in your Paypal.
Customer service is excellent, I have found them to always be polite, curteous and friendly, and the VIP Team are amazing with me! I have had a bad few months in my personal life and the support I have received, just friendly messages have truly touched my heart.
Now, I may be one of the unluckiest payers at Kitty, however, the CMs on the bingo work tirelessly hard to make sure players are happy and entertained, and although I am really more a slot player they always say hello to me when they see my name pop up.
If i could improve Kitty, I think it would be to bring back the perks we all enjoyed as being loyal players as i feel loyalty works both ways and to take the little things away that makes you unique and special is what is going to lose a lot of long term players////on a positive note, keep up the good work and I must say a special thank you to Trevor, Daniel and Malcolm(whom i will miss ) for all their kind words and support over the last few months xxx Dawn2369 :)
January 15, 2020
Unprompted review
Reply from Kitty Bingo
Hello Dawn!
You making our Friday brighter and brighter while reading your appreciation of our Support and VIP Team.
Indeed, we always strive hard to provide the best possible service to our customers; We have now ensure that your review be well passed on to our VIP and Support Team.
Pertaining to the changes which clearly were not up to your expectations, if you could pop onto our Live Help any day, ask to speak to either the VIP Manager or you to any of our Support Team member. They will gladly help you and definitely shall jot down all your concerns and expectations.
Dawn, we indeed hold your customer ship dear and look forward to hearing from you soon.
Regards,
Kitty Bingo Team
Wish i read the reviews first
Wish i read the reviews first! What in the world is this site meant to be. Put 10 pounds on got 40 , 10 for slots that went straight away won 40p if that then got 30 left for bingo. YES BINGO THAT NOBODY IS ON 25P A TICKET PRIZE 10P OR SOMETHING. There is like 4 rooms all rubbish winnings and same person kept winning. A site obviously run by a actual cat most probably. So ive got 27pounds to spend on rubbish cant even be bothered. Dont waste ur time
January 11, 2020
Unprompted review
Reply from Kitty Bingo
Dear Customer,
We are truly sorry to hear that you've been experiencing a streak of bad luck lately.
We can certainly understand that not winning is never fun nor pleasant as we all look forward to some nice wins. However, you will agree that gambling's intrinsic nature itself is Luck, which is something we have no control on.
We would like to invite you to take contact with our friendly 24/7 Support Team who shall be able to review your play account thoroughly and will be able advise fuhrer.
We look forward to hearing from you soon.
Best Regards,
Kitty Bingo Team
TOTAL WASTE OF TIME AND MONEY!!!
Joined today, deposited £10 and recieved £30 bonus credit and 20 free spins.
Problem 1: Went into a bingo room and bought 10 cards which cost £1 of my regular credit, waited a minute or so for the game of bingo to start but a message popped up saying the game was cancelled as there were less than 3 players! It didn't put the £1 I'd spent back so lost a quid on absolutely nothing.
Problem 2: Went back to the bingo lobby to find a room with more than 3 players, all the rooms had 0 or 1 players in them, except the ones which weren't going to start for over 3 hours! So no chance of actually playing bingo unless I waited hours!
Problem 3: Decided to play a slots game instead, the £9 regular credit I had left was gone in a couple of minutes and I only won 0.48p!
Problem 4: Decided it was time to use the 20 free spins I had, however after entering over 15 slots games I couldn't find a single one that would let me use the free spins (or the £30 bonus credit), I spent about 5 minutes on google to find the name of a slots game that would use the free spins and then another 5 minutes on kittybingo scrolling through a huge list of slots games to find the game. Used the 20 free spins and won £2.34, continued playing and it was gone in a minute.
Problem 5: As I now have no free spins or regular credit left I decide to use the £30 bonus credit, after at least 10 minutes of entering various games I have been unable to find any way of spending the bonus credit so I head to google but find nothing, I try reading parts of the terms and conditions, this didn't help at all, FAQs were also useless.
So basically I spent £10 on f all, except wasting half an hour of my life being peed off.
THE WORST BINGO SITE EVER.
January 11, 2020
Unprompted review
Reply from Kitty Bingo
Hello Laura,
Thank you for your review.
We are truly sorry to hear you haven't much enjoy your experience on our site.
We would much appreciate if you could contact us via any of the below portals in view of enabling us to review your account accordingly and see how we can help you to enhance your gaming experience with us.
Email: support@kittybingo.com
Phone Number: 08082793221 (Toll Free)
Landline: 02035446725
Best Regards,
Kitty Bingo Team
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Dont join this site its a total rip…
Dont join this site its a total rip off.u play with the bonus money wen u win wich is very rare it snatches it back of u its a joke .should of read reviews before i joined
January 9, 2020
Unprompted review
Reply from Kitty Bingo
Dear Tina,
Hope you are doing well besides the concerns addressed.
Tina, we are truly sorry you feel this way. However, we wish to assure you that our main aim is to ensure that our customers are satisfied with our services and enjoy their time while online.
We would like to reassure you that Kitty Bingo is fully licensed and regulated by the UKGC and all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games’ RTP.
We would advise you to kindly contact our Customer Support Team who will be glad to review your account further.
Best Regards,
Kitty Bingo Team
this must be the worst bingo site I…
this must be the worst bingo site I have ever joined, its all about bonus. you have to keep making deposits otherwise you lose your bonus. I lost 74.00 in bonus because I made a withdrawal, no playes in the rooms in the daytime so games do not play.please keep your money and move on to other better sites
January 5, 2020
Unprompted review
Reply from Kitty Bingo
Hello David,
Thank you for taking time in writing to Kitty Bingo.
We are truly sorry to hear that your experience on that site has not been up to your expectations.
We would much appreciate if you could contact us via any of the below portals in view of enabling us to review your account accordingly and advise further.
Email: support@kittybingo.com
Phone Number: 08082793221 (Toll Free)
Landline: 02035446725
Best Regards,
Kitty Bingo Team
Excellent service
January 3, 2020
Unprompted review
Reply from Kitty Bingo
Dear Jade,
It is nice to read of your positive words! Thank you for taking the time for sharing, we really appreciate it.
Our teams are motivated to give an extra push everyday to ensure that you have the best of experience on our site
Sit Back and Enjoy your games!
Best Regards,
Kitty Bingo Team
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