Kitty Café Reviews 

Only got a one star as it’s not possible to give it zero. Lucky if we saw more than 2 cats and those 2 were sleeping away from
Everyone
But the worst bit was the food. We ordered halloumi stack wraps and they came with one small piece of halloumi smaller than the size of my pinky nail. They wouldn’t take two of them back as we had ‘started nibbling them’. Extremely rude staff who advised we should complain and gave us a card (no one there could help). Made worse by the fact they make you pay in advance - deliberate I presume so you can’t then negotiate
They also have not responded to my complaints and have blocked me on Facebook for asking them to respond to my complaint
Extremely expensive wrip off. Don’t waste your time or your money

Booked for my daughter’s birthday. Cost £16 to get in. Fine. If it does go to the cat rescue. Then paid £24 for afternoon tea for 2. Ok. Reasonable. Sandwiches were dry. Had barely any filling in. One I’m sure was actually a ‘paste’. The amount of Rude grabby children unbelievable whose parents just ignored them. This isn’t a cat rescue. It’s a tourist attraction bordering on animal cruelty. Looked on the rescue website as I loved one of the cats in particular. No sign. Guessing because he was so chill and such a sweetie. Money maker. Won’t go again.

Treated a friend to Afternoon tea,also paid for extra hour so we could enjoy our experience,,Staff were lovely,Cats amazing. Food was a total rip off ,as i had been before pre Covid and had a lovely Afternoon Tea this visit i was shocked,The quality was cheap products,and tasteless.Left feeling very dissapointed as it was a Special Birthday Gift.

Please don't visit this atrocious place!!!!

The Kitty Cafe do not care about the welfare of their cats. They claim to be a rescue, however, only the 'poorly' behaved cats go up for adoption. Having visited the cafe and had nothing but a terrible experience, I spoke with an employee of the Kitty Cafe.

I have since seen photos of the very small cages that the poor cats are locked up in overnight, and now know why certain cats have been there for years. Unfortunately, cats like Jonny, in Nottingham, will never leave the cafe, due to his good nature and the money he generates for the cafe. Only the 'poorly behaved' cats are offered loving homes, as the Kitty Cafe cares only about the profits they make.

If you visit the Kitty Cafe your experience will go something like this:
Waiting a long time in the entry queue to pay £7 per person whilst the staff members stand around chatting. Then you will order poor quality, expensive food, this will probably never arrive at your table. A lack of rule enforcement will mean you'll see very young children waving things in cats faces, poking them whilst they're sleeping, and teasing them with food, and the poor cats who clearly need their eyes wiping, not to mention the children climbing across your table to reach the sleeping cats. Most staff members have no interest in the cats wellbeing.

Do not fund this terrible company.

So my son went to the kitty cafe Saturday and we paid £60 for the party package which included a birthday cake which is sold separately at £35.

We received a £10 shop-bought flake cake that looked like someone had scraped all the toppings off with a knife. I asked for a box to take the rest home in which I was told they would have to ask the manager. Followed by alot of whispering the lady actually gave me the flake cake box saying "this is one it came out of"

Shocking. This is an absolute rip off if I wanted a shop brought cake I could of brought my own.

On the day I was told to email their admin team in which she will inform them to expect an email from me. No reply as of yet and no resolution. So I have decided to take further action.

Beautifully decorated cafe the cats were very well kept the staff were very friendly and kind and didn't mind paying for entry fee as it goes to the cats. Food was very yummy! :)

Booked for my daughter birthday, but was not a good experience I had no issues with the staff as they all looked busy but was a very disorganized experience we were booked in for 12.15 and arrived at 12.05 . By the time we had got through all the security checks and air locks the waited to be seated it was 12.30 we then ordered food. All the food came out at different stages and some drinks came before some came at the end. Was just putting my last mouthful of food in and the waiter said your 1 hours is up at 1.15 exactly did not take in to account all the time we had been waiting. We emailed them just to say it was a little disorganized but have had no response

We booked the Kitty Cafe in Birmingham for my daughter’s birthday with a few of her friends. The design of the cafe is lovely. Unfortunately that’s about the only good thing. There was 7 of us in our party. For an establishment that says you have to be out in an hour, service was very slow. Three of our group had finished their food before the rest had even been given their meals. Loaded nachos were clearly just shoved in the microwave and potato wedges were still hard in the middle. When I spoke to a member staff I was told ‘nowhere brings all the food out together’. I am not usually one to write review but I was so disappointed we travelled all the way from Milton Keynes for this and on my daughter’s birthday. Absolutely not worth it.

Apparently there are over 20 cats in here……I’ve seen 4 and none of them are friendly! They are all tiny specimens or kittens, where are the chunky ones!!? It seems strange that they do not want any affection or tickles. I was so disappointed! Welfare charge seems a bit extortionate when you don’t really get much for your money in the first place! Food is ok. Passable. Akin to what you would get in a kids soft play area. Great idea executed poorly.

I took my daughter and Mother today and we loved it. Some beautiful cats, friendly staff and great choice of food on the menu. Such a great place with a relaxed atmosphere. Would definitely recommend to people. We will be going back very soon

Ordered online and only part of the order arrived. A month later and I can't get anyone to call me back - have left several messages and emails. Terrible customer service.

What a suprise lots of great cats individual characters food was good really enjoyed a must for cat lovers

It's great to help the charity . £7 each to enter and £6 for two cokes . While I understand its for charity a tad steep . Unsupervised screeming kids with no intervention from staff .

We visited the cafe at Nottingham today and had a really good time. The staff were very friendly and helpful. The fun started when our order of afternoon tea arrived. The staff had warned us that the cats would be interested and they weren't wrong. We had several cats appear especially when the cream was being put on the scones. It was very entertaining and we really enjoyed it. The food was very nice and presented well. All in all a good experience and no doubt we will return.

Cats were lovely staff were friendly and did check on the cats. Obnoxious children were annoying the cats and their parents did nothing. I did hear staff tell them though very nicely when they were annoying the cats. The set up is lovely and cats were able to go into safe spaces as they needed to. Food was ok but a bit expensive for cake. Kitty cafe Nottingham.

The poor cats. Constantly harassed by BRAT children. It should either be adult only or the parents should control their damn children.
It's not great trying to sit their eating and having a drink with about 10 kids swarming your table bevause of one cat

Not a very good experience at all the welfare fees for adults and children were £2 difference with the adults paying more not sure why?...
Waited at least 10 minutes to be seated then another 10/15 minutes to take the order, by the time the food and drinks came out we only had 20 minutes left You only get an hour then your ushered out the door!
The drinks were ok but the food was awful. Cats were pinned in the corner by children and so weren't allowed to wonder freely. £52 not well spent. I won't be going back.

I’ve never been this disgusted. None of the cats were happy and all were scared. A group of children and a man-child were going around harassing each and every cat while staff didn’t care. The group of children were doing things such as cornering cats and preventing them from getting to their “safe area” while being constantly in their face and terrorising them.

The man-child was going around with his key and key chain. He would try and play with them and if they were on the beams he would bang on the wood with the key scaring them. I saw him bang on a beam twice in-front if the cat and then once harder behind them on the wood near their tail. He also found it hilarious to bang on a step a different cat which they were on to make it hop to the next step up. I also saw him trying to corner one near his table with his family and try and grab another as it went by him.

Not one cat in the place was happy and all the ones on in the cafe around customers were terrified.

It breaks my heart and leaves my blood boiling leaving knowing that these poor cats will be going through this day after day.

The cafe have rules set out to protect these cats and at the tables have signs saying that the welfare of the cats is their top priority. Staff saw what this disgusting man and group of children were doing to the cats today and at least one staff member was in proximity to what was happening at all time yet did nothing to protect these poor animals. No warnings given to the adult, no speaking with the parents to control their children, no moving the cat to a quieter and safer place. Nothing. My partner had to intervene when a group of children were terrorising a cat in their cat bad which was backed up against the wall which their bed was attached to swiping and hissing.

This isn’t a cat cafe; this is a cat Guantanamo Bay.

Since the staff and management of this organisation clearly don’t take the care of these animals seriously, I will be reporting them to the authorities upon my return home.

Can I just say a big thank you to Lauren at the Birmingham Grand Central Branch that was very good customer service from her.Very Informative. What I was really surprised about was the drinks they were serving. Now Its rarely not a one for hot chocolate tho the hot chocolate honeycomb that I asked for tasted delicious 😋. And felt very impressed with it all. Well Done Lauren. My new stop as soon as I get into Birmingham you could say now.

We have passed the cafe in Grand Central, Birmingham, many times and always said we’d go one day. Today we finally went. What a waste of time, money and energy.

I was already aware of the welfare charge so that wasn’t an issue. First we waited 10 minutes to be seated, with numerous staff just glancing at us and wandering around.

The website said there was a number of vegetarian and vegan options available - there isn’t. There was also a sign on the door saying there were no cakes at all…good job we didn’t want one then!

We ordered within 5 minutes of being seated, only a simple order: 2 glasses of juice, a cheese pizza, some nuggets and wedges.

40 minutes later, and customers who arrived after us receiving their food before us, I asked where our food was. The staff member went off to find out and came back saying “there has been a delay, it shouldn’t be too much longer, and we’ve extended your time”. I asked how much longer, as we had friends visiting from abroad on the evening and had to get back. She said “should be a couple of minutes”. It was another 20 minutes. All of the food was cold and horrifically overpriced.

The cats we did see were obviously overstimulated and doing their best to stay out of humans’ ways. My daughters patiently sat and waited to look at the ones that came nearby instead of crowding them, chasing them, teasing them like other children were doing, who were a lot older than mine, I might add.

Staff seemed to just be on autopilot. There is no form of customer service here at all considering you have to book, it’s table service, the food is expensive and you have to pay just to enter.

Really terribly thought out business model. Those cats are not content and the staff are there to just administrate the booking system and deliver food (eventually), not check on the moment-by-moment welfare of the cats.

Would never return.