Klasino Reviews 

Good experience so far with Klasino. Plenty of bonus options and a good 75% deposit bonus available often. Withdrawals are a little delayed over the weekend, but still within 48 hours. A withdrawal I made during the week was in my account within 8 hours. Good selection of games and site is very easy to navigate. Overall very good

Still waiting for a withdrawal, which has now taken over a week and has been put back into my account! Spoke to customer service countless times, and have to give the same response each time about re-sending documents. Communication is terrible!

The site itself is so buggy too, it constantly crashes and you don't get a good return. When my withdrawal is sorted, I will be closing my account.

Have recently joined this site, it’s pretty good with a good selection of games. I had a nice win yesterday so awaiting for it to be processed, if all good then will raise to 5 starts!

Avoid White Hat Gaming. Created an account, deposited £350 and absolutely no win. Games continously crash every 5-6 spins on slots, the RTP on any game must be under 50%. Website slow and buggy, customer care take ages for any answer. Have tried a lot of gaming websites and this is the worst. Don't usually leave reviews but consider this website a scam and felt the need to warn others. Consider any other good reviews here fake. Try it if you don't believe it.
Have closed the account 3 hours after opening...

Decent casino part of the white hat gaming group great selection of games helpful and responsive live chat.
Withdrawals always processed within 8 hrs and hits my bank not long after as they have started using visa direct.
I can’t understand the negative reviews with this group they always wing deposit bonuses and Fred spins I’ve never had any issues.
Always remember to read the T@Cs when opening a new account and ALWAYS read the T@Cs if using bonuses

I only joined last week and have been very lucky. In total my winnings exceeded my deposits by £1100. All withdrawals were deposited to my paypal account within 24 hrs of requesting them

I've had a excellent experience, I've definitely won more than I've deposited and really enjoy the games

Jack from Customer service is a star, the site is easy to play many games live chat if you need help five star all round but especially for Jack

Very poor, withdrawal process is just painful. I’m still waiting since 10th June, and I am the one having to chase for details of what the issue is. My withdrawals keep getting returned to my cash balance, the response time from support is dire, and I’m at the point now of considering escalation to their ADR with the view to get them reported to the gambling commission. Avoid unless you are content with losing, if you win then be prepared for extreme frustration. Hopefully soon I’ll be able to give a more positive review but we’ll see.

I have tried a few sites and this seems to be the best in my opinion. Yes I have lost but yes I have won and when I have won withdrawing it fast and efficient. Customer relations is also good and also communication is excellent. There is also a great amount of different games to play so many to choose from. I will continue to play on this site. A+++++++

Do not use. Deposited 40 pound and got a 40 pound bonus. Ending up losing my cash balance so started using my 40 pound bonus and got it to 850 pounds and then met all wagering requirements to get it into my cash balance, once it was in there like anyone would I withdrew 800 pound and to find 2 days later they have confiscated the 800 pound and cancelled my withdrawal. Saying I have breached 5 pound bets but I only do 1 pound max spins on slots. Very poor form and like they're happy to take your money but when you win they will do anything to not to have it

Deposited hundreds of pounds into this website and never had a decent amount to withdraw, ( never been paid out more than 50pounds on a bonus feature) and I spin usually on 2pound spins, great selection of games but just doesn't pay out like others I've play in the past, won't be returning to this website. EDIT: My account is same as here, dagzboss

Ive had to change my review of this site - I went through a very painfull experience trying to withdraw money they are every long delays between for the withdraw and very little communication fromthe team, I believe this is due to the service team not being able to contact the account team (communication issue) After a few mistakes made by klasino this was all sorted, Honestly though the games seemed to play very fairly - I kept on hitting a lot of bonuses and made a profit. ( Even Netent games :) ) If you do join this site please get your Id docs over at registration stage. My withdraw has now been processed - I do feel though I should be credited some bonus for what I have been through - Take away the admin ( please note there was a person on your servicedesk called Timothyhe was brilliant understood the situation and sorted everything with an apology) , I cannot fault the games and payouts well worth a go guys

When at the withdrawal stage on the 6th May this year I was faced with an error message advising ‘internal error’. Contacted support and followed all advice provided and also chatted online who advised further which I also followed and still no further forward.

At this stage I still have not received my funds from my account and cannot get a straight answer as I can never talk to the same person in regards to my issue with the
Withdrawal of my funds.

Asked for more money to be deposited into my klasino account from another bank account and try and withdraw funds and this would still not work and still no money back from Klasino.

I have also requested that they send money straight into my bank account and this has never been answered.

UPDATE IN RESPONSE TO KLASINO REPLY ON 11.05.2020 I have just logged onto my account and attempted the withdrawal again and it is still saying internal error. Please can you advise how I can get my withdrawal processed. Thank you.

UPDATE: I still have not had an answer to this issue. Still unable to withdraw my winnings. Still being fobbed off with the "we are looking into the issue " emails.

I too am experiencing problems with withdrawing winnings. I received a message saying internal error when I tried to process the withdrawal. The emails I am receiving just say:
Looking at the account I can confirm that the matter has been escalated to the relevant department to look into as to why you are not able to request a withdrawal.

This is now day 3. I am extremely unhappy with this response and will be reporting them in 24 hours if it is still not resolved.

In response to the Klasino reply : xxhelenxx

VERY BAD DONE 2X BIG DEPOSIT NO FCK WIN...STAY AWAY FROM THIS WE SITE !!!!!

I have exactly the same problem as Craig below. I was sent an email on 25th saying my withdrawal HAD been processed. Today is 4th May and still no funds. At NO TIME has it ever taken this long for funds to reach my account. First they told me 5 days then 10 days and I have just had the following message given to me in a chat..... "We really do apologize for the inconvenience caused regarding the withdrawal matter.
We have been informed that your withdrawal is being looked into as there is a slight delay with the withdrawal requests made between 20th and 23rd April.
We can however confirm a resolution is being worked towards and that the withdrawal is being investigated accordingly, this is currently underway. You will be the first to know as soon as there is any outcome, via email." They have just shot themselves in the foot as this chat does not tally with the story they just gave Craig (below). I have told them that I will be reporting this issue to the UK Gambling Commission and in the meantime I would strongly advise against depositing money with this company as I am guessing they are about to go into liquidation. You have been WARNED.

I do like site the selection of slots and live games are great on this site and have got a nice win. My complaint it that the withdrawals I withdrew on a Thursday. They approved it on the Saturday, it's now a week week Saturday and still no money so from pressing withdrawal from my account we are now day 9.i think that's quite poor. They say 3 to 5 days. It's been 5 working days now and I still havent recived my funds. Never have I had a casino take so long. Diesnt feel me with joy to return as a player

Update. Day 6 (working days) still no money. Iv contacted customer support on there live chat on the website. I have now been informed it can now take up to 10 days depending on my financial institute.

Update

Dear Craig,

Due to a problem with one of our payment providers, there was an issue which caused your withdrawal to be delayed which unfortunately was out of our control.

However, we have now just re-processed your withdrawal and while it may take up to 3 business days to reach your account, it should be credited later today or tomorrow (depending on your bank processing times).

We apologize for any inconvenience this may have caused.

Kind Regards,

Klasino

I knew somthing wasnt right. Thank you for the klasino for the updates to me. To be fair there customer service is a1. I could not complain at that. I'm going to upgrade my review to 4 stars. I will try my luck again with this casino and keep this thred updated. In the future

Very poor pathetic payouts, I strongly advise against using Klasino.

seems a decent site so far... had a decent win from my first deposit... Will see how the withdrawal procedure goes

Edit .. withdrawal received very quickly... smooth with no issues