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När du handlar hos Klockgiganten.se har du alltid 365 dagar på dig att bestämma dig för om varan lever upp till dina förväntningar. Om du vill ha pengarna i retur eller om du vill byta till en annan vara, kan detta göras enkelt utan några besvärligheter, så länge du retunera varan i samma skick som du mottog den i.
Om varan är på lager vid beställning, skickar vi den samma dag, så länge din beställning är lagd innan kl. 17.00. Du kan se nuvarande lagerstatus genom att klicka in på den aktuella varan.
Klockgiganten.se byter gärna din produkt mot en annan vara. Klockgiganten står även för frakten för den nya varan som skickas till dig. Bytet görs enkelt med hjälp av vårt retursystem. Det enda du behöver för att kunna registrera din retur är ditt kundnummer och ditt order- eller fakturanummer.
Klockgiganten.se erbjuder alltid två års garanti på alla varor. Du kan se hur lång tid garantin gäller för en specifik vara, genom att klicka in på varan.
Om du köper två eller fler varor, betalar Klockgiganten frakten. Frakten dras ifrån ordern automatiskt, när du lägger vara nummer två i varukorgen.
Röra Byväg 5 - Logic Consulting - EZI - Reverie, 41878 , Göteborg, Sweden
3.1
443 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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I bought a Citizen eco drive, and unfortunately, the watch stopped working after a few months due to a technical fault. Klockgiganten's customer service was very speedy and helpful to get my warranty request sorted out; and I had my watch back -- repaired, in only two weeks. Even if the company was not responsible themselves for the repair, I altogether feel that they picked up my issue very well.
I didn't even get the product, and don't know when will or how long it will take for the delivery.
Reply from Klockgiganten.se
Hi Alphonse,
I'm sorry to hear about your concerns. However, I see that the package was delivered yesterday. I hope everything is fine now.
You chose our 5-10 working days delivery option, which we offer to keep shipping costs low. Occasionally, it might take a bit long..
We hope you find the product worth the wait. Have a great summer, and please feel free to reach out if there's anything else we can assist you with.
Best regards,
Marius - Klockgiganten.se
I don’t get why this company has so many bad reviews. I ordered a watch on Thursday , had it home by Tuesday .The watch came sealed in a plastic bag in its original box with tags and all the papers. 100% legit ,good price and costumer service!
Reply from Klockgiganten.se
Hi Petrut,
Thank you very much for your honest feedback. We are very glad that you're happy with your new watch and the entire delivery process.
99% of our customers are very happy with us!
However, since we don't pay for Trustpilot anymore, it's almost only the few unhappy customers mostly who write a review now.
And we feel Trustpilot extorts merchants into paying for their extremely expensive service...
And we don't want part of a business that runs a business like that!
Sincerely,
Marius - Klockgiganten.se
I bought this watch, and after one email and 2 reminders for return, they finally answered me.
The watch has an issue (I sent video to them by demand), with rude attitude from CS with high dose of arrogance how the particular part of the watch needs to be named, I got the return label.
Of course, they got the watch back, but there is no email-confirmation from them, although 24h deadline for emails (by their criteria), passed.
So far I did not have issues with other ecom watch sales companies, and this is not something that should be normal treatment.
Guys, you will be reported to Movado official also.
I ordered a watch. It arrived but the watch was not working. I tried to call the number on the website to return it but it said the phone number is not in function. I emailed 3 times but got no answer.
So I wrote a very bad review here. Saying that I think this is a scam. Which I thought it was at that time. And 15 minutes later I got a call from them on my cell phone. The guy told me they are 100% legit and that they actually had answered my reclamation email but that I hadn't respond to it. I must say I am skeptical on that one since I got approx 8 different emails from them with everything from order confirmation, delivery and advertisements but apparently not the ones answering my reclamations. I made two separate reclamations. And both of them were left without any answer. But it could of course be some automatic email service being stopped by a firewall or something like that.
Also I asked why they don't have a phone number anymore. The guy told me it's because it's so difficult to understand Swedish (they are Danish, the guy I was speaking to was Norwegian). His answer didn't make any sense to me.
Anyway, They sent me a new watch right away. And therefore I am upgrading them to 3 stars.
I hope they make it easier to get in touch with them when there is an issue with the product delivered. Also they should provide with free returns in case you want to return the products.
Reply from Klockgiganten.se
Hei Mathilde,
There shouldn't be any number on our website, so it must be an old number your trying.
We replied to your email the next day (8.september, but you haven't answered it)
I can guarantee we're 100% a legit company (but we don't pay for Trustpilot anymore, so there is old reviews here), and we will of course sort out so you get a 100% working watch.
I also tried to call you without luck, so waiting to hear back from you.
---
Update:
Thanks for the updated review Mathilde, we appreciate that.
I did say that the main reason for not having phone support was resources, as being available on the phone makes other tasks more difficult (meetings etc), and unanswered phones = bad experience instantly. Having things written makes it a lot more easier for other people to catch up on the status of the case etc.
Regarding languages: I was talking about Swedish and Danish people (Not Swedish/Norwegian)
As we're 80% danish person at the company, and danish people are harder for both swedish and Norwegian people to understand on the phone (written is a lot easier)
Free returns: Are expensive, and it would mean that we would have to raise our prices. And being in an industry with less returning customers (people often have only one watch - compared to fashion where people have 10-20 t-shirts, 10 sweaters etc)
Stay safe!
All the best,
Marius - Klockgiganten.se
My purchase went really smoothly; I even had a change that was correctly delivered.
Unfortunately I paid for it twice, and am now trying to retrieve my money
I ordered a watch, and after that I found the very same exact watch at a lower price. They made me same offer when I called. Good customer service, good watch.
The product arrived on time and I´m very satisfied. It is the second time that I buy from them and it is a very reliable company.
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