Kmart Reviews 

I am dying of a terminal illness and wanted to attend a uv light party on Saturday the 13th of November. As usual, our local Napier Kmart was out of stock of the UV light reactive face and body paint, so I ordered it on Saturday the 6th of November 2025 order number 527473707, thinking I could certainly receive it by Friday the 12th of November but no, Kmart NZ says 3 to 5 days to process the order BEFORE shipping with no expedited courier that I was willing to pay for! So delivery the week after the party. Kmart you are a constant disappointment. Express Courier Delivery would have solved this problem, or just transferring this item from your Hastings Store to Napier Kmart would saved the day but you couldn't be bothered. Typical indifferent American based company.

My daughter, Camilo, and I were peacefully walking through the isles of kmart, when my daughter began to yell frantically as we had papa flock beforehand and in the barbie isle my poor innocent daughter who had just turned 5 had the most gut wrenching, wall breaking,war sounding explosive volcano. Coming out of her butthole. Instead of lava it was a warm, clumpy brown river that came out of her pants and onto the floor. Some disrespectful old man came over to us, and instead of feeling remorse and helping my daughter, she began to scream slurs at my daughter as my daughter had the river of absolute shit coming out of her ass. My daughter was crying from the pain and embarrassment and this employee made it worse. This made my daughter go to the lane of drugs to help her recover from this trauma, as every time she would walk past kmart she would begin to shake frantically from her PTSD that she gained from this kmart store manager and now she is in the hospital fighting for her life as she began addicted to coacane and tequila as she was began to have intense seisures while repeating the very exact words this emolyee said to her "I CAME FROM THE TEMU FACTORY I AM A USLESS CHING CHONG" this has traumatied my daughter. They hypnotized her into thinking she is the daughter of KIM JONG UN as the employee was very racist. (white male for your information) As we were walking out of the kmart, because we had to clean my daughter Camilo up, this ugly white nam, aka the manger came up to me and my daughter and told her to “flip off, the mental hospial is not here, flip off you retearded looking child” (exact words from this manger by the way) so as we walked out of the store, we were forced to pay for loolies we did not eat, and were opened by two fat obesese, diabetic teenagers which were sitting in front of us, my daughter and i were blamed for eatying the 5 packets of the rainbow sherbet marshmallows the teeagher ate. So we were forced to pay for the things we did not eat, keep in mind, each packet was five dollars fifty each. I grabbed my daughter camillo by the arm and stormed out of the store. WORST EXPERIENCE EVER.

It’s so easy to get around, my kids love the toys. I like how cheap the stuff is!

If there is a 0, I would give this a zero. I have requested the change of address for my order. I have tried several times to contact them by phone, but either my call is terminated or not answered at all. I also used their online chatterbox. If you do not respond within a minute, they will terminate the conversation.

I have requested for a change of address several times through email and their online customer service. I tried filling out their Contact us page and it gave me an error message and contact the customer service, as if they have a customer service. Seeing how bad the rating they got here did not surprise me at all because I am one of those disgruntled online customers, being a 63-year-old disabled woman with complex medical conditions.

I have requested change of address so many times, back and forth, contacted the courier who has my order but referred me back to Kmart as they are not authorised to change my address. When I finally got hold of them, Niezel the live agent, assured me that my address has been changed and the parcel will be delivered to my specified address and she also gave me the reference number. I forwarded the reference number to the courier who informed me that my address was not changed at all by Kmart and still indicating the old address. I was so flustered and annoyed. What kind of customer service is that? They are just selling, making money and getting profits and not being bothered at all by how bad the experience of their customers have gone through. Today, the courier is again delivering the parcel to the old address, despite the assurance that my address has been changed and the reference number they provided me. I tried to use their online chat, and when it was my turn, it kept saying 'Please wait while we connect you to a live agent.' However, no live agent attended to me. I tried to use the contact us page, and again, an error message came up. I am already requesting for a refund because I am already exhausted by their neglect and going back and forth, leading to nothing, and yet there is no proper page to get my refund or file my complaint. The only email I received from them since the beginning of this horrendous customer service experience was an acknowledgement of receipt of my email, and nothing else. They did nothing, they did not help at all, and they avoided my attempts to complain and worst continued to ignore me. While writing this review, my online chat is still PLEASE WAIT FOR A MOMENT WHILE I CONNECT YOU TO A LIVE AGENT. They have changed the definition of "moment" which for Kmart is "ETERNITY".

Kmart, give something back to your customers that makes your business flourish. Does the bad rating not bother you at all?

We shop mostly at Southland and Chadstone Victoria stores. The stores are always clean and well stocked with loads of great buys for all of us. We enjoy the best prices and quality service, staff are always friendly and ready to help us. Our favorite buys are makeup, cute little homewares like candles and cups/glasses, and upgrades to decor such as lamps or cushions. The cat section is huge, my best buys there was definately the cat scratching pads, bed and the toys. Great selection of basics for both sexes of all ages,(I have 2 boys) including pyjamas, underwear and footwear. On occassion staff needs to be sought after but greets us with a smile and knowledgeable about products. There is both self checkout and registers with staff, which makes the payment process faster and easier.
Did I mention the chocolate selection hahaha

Online shopping took two weeks to deliver with NO emails to let me know it was late , I missed two birthdays waiting for the presents to arrive but mainly I’m mad about lack of contact by Kmart to let me know of the delay

Went to buy a heater as its freezing cold and kmart stopped stocking heaters and aee selling fans . Looks like another big company not giving a crap about customers . So no more shoppinh at kmart.

#1 Since I’m not Kmart employee it takes time out of my life to find products.
#2 It is hard to find employee assistance because employees are very scares in stores.
#3. A lot of the time once you do find an employee assistance, they don’t know where the products are either and have to look for them also.
#4. Not enough “Cash” registers available.
#5 We, customers, have to work the registers and pay ourselves. And when the registers don’t work as they should, takes time out of customers time for employee assistance to set the register right since there isn’t enough employee assistance at the registers either.
#6 Once we, customers, pay at the register located in the centre of the store. Then we have to be stopped at the entrance to prove that we have got a receipt before we go out of the store. If Kmart doesn’t trust their customers, put the registers back to the front of the store, close to the entrance.
One unhappy Kmart customer!

Albury KMart today had only self serve registers open as the other register person was on door duty. 3 people including myself who didn’t want to use self serve were lined up and were eventually helped to use self serve. Why are the registers in the middle of the store and you then need to show the receipt to the person at the door? Very inefficient!!

Why are they using Couriers Please when they have the worst Google reviews. They delivered my parcel to wrong address & said KMart are at fault. KMart said no responsibility on their part. Emailed Head Office twice but no response. Won't buy online from them again.

My cat had $1000+ vet fees and became extremely sick due to Kmart toy. Kmart has ignored the claim though they have sufficient evidence of what happened. Their reasoning is that the company repackaged the item so now they aren’t liable to protect other cats or take responsibility for what happened to my cat.

Did a online order from Kmart, was supposed to be delivered to my home address but went to the post office instead when it was specifically stated it was to be delivered to my house. Don't bother getting your order delivered it takes forever, never again

Hooray Kmart are using Australia Post instead of Couriers Please, at least in my area for deliveries. I received my order, impressively packed in a box to my door within 48 hours. 10/10 Kmart ✅

Very disappointed with the customer service at Kmart Rouse Hill. Tried to return a heater within 2 weeks with receipt, but staff refused because the box was opened — even though Kmart’s policy allows returns for change of mind. They said it’s an “internal rule” at this store. I went to another Kmart and returned it with no problem. Waste of time and very poor service

The staff that worked at the Forest Lake store were amazing! Super friendly from the lady standing at the door to one of the Staff member's (think his name was Noah) who went over & beyond to help me find what I was looking for. Have not had such good service in a long time.

I bought removable blackout film from Kmart. Put them all on my large windows. Installed according to instructions. Thought a bargain at $10 each. They worked well untill a very hot spell. Within weeks the window formed cracks in it. Large and small due to thermal stress. With the film on the window was very hot to the touch. The window had to be be removed and replaced at a cost of over $300 to me. Kmart has been of no help. Even refused to pay the cost of replacement. If I could I would give zero stars. BEWARE DO NOT BUY THIS FILM.

Memory foam pillow is hard as rock - absolute terrible product, and beware, once you try to sleep on it, and can't, you're stuck with it, as they do not take returns on pillows. Cheap and nasty and fake memory foam. A waste of money.

Bought two throws for the couch, when I opened them the fabric of one was terrible and the other too small. Apparently you cannot return because bag is opened and they are considered bedding. Not sure how you can check the feel etc if you cant open the bag.
Just not worth it!

10 JUNE 2025 INCIDENT

Kmart MT SHERIDAN should be absolutely ashamed of themselves for hiring a racist security guard who discriminates against those with a disability and takes advantage of those who are vulnerable.. twisting words of those with an intellectual disability..

Protecting a father who probably rapes his own daughters that's why his daughter is a lying trouble making TROUBLE MAKER. great job teaching your daughters that you (abusive man) swear at woman and to lie and be dishonest but especially racist.. GOD SEES ALL..!!

The father you & your lying trouble maker of a daughter both tried to accuse & abuse is a loving father and husband, who gives everyone the shirt off his back and you and your lying attention seeking trouble maker daughter tried to ruin his reputation when it's probably you who is a pedofile which is why you have taught that about man to your own daughters, probably their life experience with you as their father. POOR GIRLS..!!

The father you lied, accused & abused was sitting outside offering everyone walking past some chips and lollies, he even offered to someone sitting behind him was he trying to rape the adults? YOU AND YOUR LYING ATTENTION SEEKING TROUBLE MAKER OF A DAUGHTER ARE BOTH AS DUMB AS DOG SHIT..!!
Your lying attention seeking trouble maker of a daughter made out he offered it to her when she was NO WHERE NEAR HIM so answer that YOU LYING BASTARD & TROUBLE MAKER ..

For your information he wasn't waving at her but because she's an attention seeking lying TROUBLE MAKER who is racist just like you made out he did, he thought he saw his own son while we were in Kmart he is vision impaired and was waving at us as he always does as he's the BEST father you could ever find..

The one who makes things up is usually the one guilty of whatever they are accusing someone of (calling the kettle black) so it's probably YOU who is the pedofile to your own daughters & other girls should be careful of YOU

You knew you and your lying attention seeking TROUBLE MAKER of a daughter were in the wrong which is why you swore at me telling me to "fF*** off" because you realised you picked on the wrong guy.. And are attention seeking racist liars..

How dare the security guard discriminate against a dark guy with tattoos and a disability!!

The security guard deserves to be fired!! Saying my husband admitted to offering the girl sweets, he has an intellectual disability, hearing problems and was admitting to offering everyone a chip or lolly trying to be kind because that's who he is, he is the most kindest guy you would ever find, with the biggest heart..

THE LYING ATTENTION SEEKING TROUBLE MAKER WAS NO WHERE NEAR HIM!! I would be getting her arrogant father investigated as he's the one with his lying daughter who made it all up (CALLING THE KETTLE BLACK)

THE ATTENTION SEEKING TROUBLE MAKER CRYING once she got the attention she wanted accusing someone of something but realising the guy she accused has a wife who won't tolerate HER BULLSHIT LIES, ATTENTION SEEKING SHIT try that shit on someone else lying TROUBLE MAKER because it's won't work on this family

I FEEL SORRY FOR HER, LEARNING TO LIE, ATTENTION SEEKING, DISCRIMINATION, RACIST TRAITS FROM HER PIECE OF SHIT FATHER

GIRLS LIKE THAT USUALLY GROW UP TO BE SL*TS!!

YOU WONT RUIN THIS FAMILY, WE ARE TO STRONG FOR THAT BULLSHIT!!

I HOPE THE POLICE INVESTIGATE THAT FATHER CALLING THE KETTLE BLACK
WHO TOLD ME TO F*** OFF BECAUSE HE KNEW HIM & HIS LYING ATTENTION SEEKING TROUBLE MAKER OF A DAUGHTER PICKED ON THE WRONG FATHER & FAMILY

DEFINITELY SACK THE RACIST, SECURITY GUARD WHO DISCRIMINATES AGAINST THOSE WITH A INTELLECTUAL DISABILITY, WHO ARE VISION & HEARING IMPAIRED.. Twisting words to make lies against someone vulnerable!!

I WILL FINISH WITH ONE WORD FOR THE THREE OF YOU.. KARMA.. IS REAL AND IT BITES THOSE WHO DO WRONG .!! WHAT GOES AROUND, COMES AROUND.. GOD KNOWS THE TRUTH,,!! HE SEES EVERYTHING,,!! TRUTH ALWAYS COMES TO LIGHT..!!
SO I HATE TO BE THE THREE OF YOU..!!

Great online servcie - I have ordered from KMart many times and each time the online courier info/delivery service here in Perth has been excellent. The customer service when handling my returns has also been excellent. They have been prompt, polite and professional on each occasion.