Rakuten Kobo Reviews 

Unfortunately extremely hard to reach you people. Wanted to show you a photo of how my kobo elapsed sleep cover is breaking down after a week of use. Very disappointing

Very light and easy to use. I love the page control buttons. Great screen quality

Kobo isn’t compatible with Bookshop.org. Please address this. I’d really like to get a Kobo but bookshop.org is all I use to support my local bookstore.

The reader itself is fine, but getting books onto Kobo is an awful experience. If I search for a very specific title I get pages and pages of everything but the title. Search is worse than useless. I may sell my new Kobo and go back to my iPad.

Delivery was fast and the items were well packaged. I found the whole purchasing process easy and straightforward

Fast delivery, quality product. My Clara has everything I need in an easy to use format that allows me to easily access ebooks as well as PDF documents.

And it's Canadian 😁

The books I have bought have not downloaded to my device, no matter how much I check the wifi connection. It’s very frustrating.

My Kobo is so easy to use whether I'm reading or downloading a new read. I love it and the case I got for it too!

Easy ordering and check out process. I moved from Kindle to Kobo after reading a lot of reviews on Reddit and watching videos on Youtube. I was not happy about Kindle locking things down. To be honest, I'm really happy with the Kobo. I use Calibre-Web-Automated and host my own library and sync system and it's great for the homelabber who wants digital freedom.

I ordered on line as a gift for my wife. In spite of a slight problem with the address information I recieved it in good time.

Arrived in a timely manner. Bought it for my husband and he loves it.

Accordable, well built and light but a little bit slow

I was so excited to be reading on my new kobo Clara BW, checking out books directly from overdrive. But just 2 weeks from getting it, it started to freeze up, be unable to shut off, and the highlight feature wouldn’t work. When I started a highlight, at first word it would highlight everything, and I do mean everything—the whole book! And be unable to undo. Then unable to turn off. I am a longtime Kindle user and very familiar with using ebooks and ereaders. And good luck getting help from the company. There is no phone listed on customer service, the “help” link for returns will not fully open after repeated attempts, and their chat also is a bot, as well as telling you to fill in your email address but not providing the space to do it! Spent more than an hour trying to initiate a return before it appeared to go through finally, and then the email they sent with the return authorization said it was for an exchange, not a return! Had to Google to get an actual phone number in Canada and then agent tried to tell me it “wasnt under warranty!” Blah blah blah FINALLY she understood and said “just use that label and you will get a refund instead of an exchange,” but what confidence do I have? The instructions they sent me are for packing up and sending in to exchange a defective unit. It IS defective but I did not have a chance to tell them that since there is NO WAY such as “reason for your return” like any normal company—I guess they just assume the return of a two-week old device means it’s defective! Or maybe they have so many defective ones returned????Dealing with this company was a nightmare. If it says you can return the device within 45 days of receipt, what they mean is, if you are willing to spend an afternoon trying!!!!

1 out of 5 stars

Very disappointing experience.

I accidentally purchased an eBook that turned out to be locked to the Kobo ecosystem. I already own another eReader that uses standard EPUB and MOBI files, making the book completely unusable for me.

Although I contacted customer support immediately, they refused to issue a refund simply because the file had been downloaded—even though I cannot actually use the product. The store does not make it sufficiently clear before purchase that there is no choice of file format and that compatibility is limited.

Good customer service should consider whether a customer can actually use the product they purchased. Instead, Kobo relied on a rigid policy and showed no willingness to resolve the situation fairly.

As a result, I will no longer purchase books from the Kobo Store and cannot recommend it to others who use non-Kobo eReaders.

Bought my first Kobo (Kobo Clara BW), and have been using it for slightly over a year.

Been extremely satisfied with it.

Although, some software UI and QOL functions could be better.

Easy transaction. User friendly website. Fast delivery. Love the small form factor of the Kobo Clara Colour. Moved from the less than stellar Sage to this model and I couldn't be happier with my decision.

Incredible experience, had a unique situation and they really helped me out

Rakuten Kobo never disappoints! I bought a new Kobo for my husband and he LOVES it.

In general my experience was good as a first time Kobo user. My only problem was trying to download a borrowed book from my County Library using Kobo.
It wouldn't download to my e-reader. It generated several errors.
But it did download to my cell phone, which I had been using to borrow Library books.