Kodak Express Edinburgh Reviews 3

TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Customer Beware - Tourists need to be aware.

This store is situated at 50-54 South Clerk Street, Edinburgh.
I had the unfortunate idea of taking a old vintage audio cassette into this establishment as they advertised on the side of their door they did this from 9.99 - I got in and they charged me a tenner so I was not impressed. What so I do with that 1p. Anyways two weeks later I picked up the CD = here is my review.
Visited the South Clerk Street Shop - totally disappointed as I wanted a vintage cassette turning into a CD - Why did nobody tell me you broke the tape - I had to wait longer because your staff did not ask last Saturday for my telephone when this obviously happened - I was rung up today and instead of a polite customer friendly person you got someone coughing down the mobile stating my cd was ready. The previous week I went in and was asked why I had not left a number - err reason your staff never asked " -Like it was my fault their staff have no social skills - I wasn't expecting alot as your disinterest in customers is pretty legendary but I want to make sure everyone knows that the cd I got for for an half an hours running and I got a 16 mins .57 seconds- even basic maths tells me something is missing it also speeds up and then goes slow - obviously at this moment the tape broke and your though this old bird will just accept it. Nope IT is my speciality and so is social media. The cassette tape was not broken and was still able to be turned it in the spools.
I sang on this CD when I was 12 and since my birthday was next week and I am 54 its pretty vintage but I will now have to get the cassette fixed and spliced.
Thanks for being so rubbish. I will be contacting every social media website so everyone knows you need to stick to passport photographs as you really have no idea about customer service or taking responsibility when something goes wrong.

March 13, 2017
Unprompted review
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