Kogan Reviews 18,338

The TV and the hacker were the best investment I have made. I truly happy that the TV has got a very good lighting and also it’s very fast. The hacker is so handy I can put the tv on but also it has space for me to place other items such as my coat.

Got a very good deal and good quality coffee machine. Its even cheaper as as member & free shipping as well. Few options & cheaper than somewhere else.

Australian people, good quality products, quick delivery and response

Everything is so easy on the site any problems they fix them straight away with no hassles and every order has turned on on the due date that they say

Bought an aircon unit, worked fine for a little while and then the display became faulty so I requested a warranty on the 26/01/2026.

Here it is the 04/04/2026, A week ago I receive a new aircon unit, $25 "for the inconvenience" ($15 before I complained to them about how insulting that feels) and NOW I have to pack the old unit into a box (that I need to buy) and and attach a label (That I need to print off) for a curiour to collect AFTER THE EASTER LONG WEEKEND.

I have done nothing by try to be nice but all I have been getting are emotionally empty emails, what feels to be lies and complete frustration.

This is THE WORST customer service I have ever had and I will never buy from Kogan again.

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Edit/Update: Midday - 08/04/2026
After following Customer Cares instructions and boxing the unit appropriately for transport and putting labels on the box and the unit for collection between 9am and 5pm on 07/04/2026, it has not yet been collected.

My warranty issue is STILL open.

At 6:00pm 07/04/2026, I sent Kogan an email to notify them of the non-collection and I have yet to hear from anyone. I would give them negative stars if I could.

Edit/Update: 1:32pm 08/04/2026 - Unit is now gone, still no contact from Kogan.

the item i purchased arrived in good order and on time

Extremely poor experience with another item unable to be supplied by a seller on the Kogan site.
If it's unavailable then don't show it on the site!

Products are good quality and easy to purchase online

Great Easy to deal with Brought many items , split system , 65 cm TV , Stick Vqcum , dog crate .
Very Happy

So easy to purchase and recharge online or in this case, purchase a voucher for my partner and recharge online for him in a matter of minutes. Just the best and most economical way to keep connected via mobile phone.

I have been with Kogan for a few years now and I must say have never once had a problem with ordering or tracking my items. I have purchased TV’S, Portable Air Conditioning as well as wall mounted air conditioning, sheets etc and all have been of exceptional quality and price I would highly recommend Kogan to everyone.

Super fast postage, great communication throughout, item purchased was exactly as described.. 5⭐️

Good product, quick service

Couldnt be any easier. Period.

Extremely Prompt. The Order was delivered within three working days.

The online store is really user friendly, provides all the information and when you will receive good

Ordered this dishwasher during a sale. After waiting a week for it to arrive, they advised they didn't know where it was. I requested cancellation, and have requested it numerous times since. Almost 3 weeks later, and Kogan are now ignoring my requests, and no longer replying to communication. I still don't have a dishwasher. Haven't received a refund.
Will likely have no choice but to submit a report to the ACCC and department of fair trading.

Really happy with my recent Kogan purchase of the security camera. The setup was straightforward and the product works exactly as expected. What really stood out was the delivery — super quick! It arrived much sooner than anticipated, which made the whole experience even better. Would definitely purchase from Kogan again.

Great prices and free shipping which is a bonus these days.