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KOHO Reviews 

2,389
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform easy to use for managing finances, praising its user-friendly interface and reliable service. Many highlight the excellent suite of products and features, particularly for building credit and offering higher interest on savings. However, some customers noted issues with payment processing, such as funds not being returned until disputed transactions are settled, and concerns about unauthorized charges. A few other people also felt that customer support response times could be slow, and some experienced difficulties with account access or credit reporting discrepancies.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the app is simple, easy to use,... See more

Payment

Customers had ambiguous experiences with payment, with some appreciating features like instant fund transfers... See more

Service

Customers consistently note positive experiences with service, often highlighting the quick processing of... See more

Product

Users describe positive interactions with the product, highlighting its various features that help save money... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I open this account for my daughter first so I can send her how much she needs and control her spending. But I was so satisfied with koho , with so many options for saving and all benefits what koho o... See more

Company replied

Rated 5 out of 5 stars

I made the switch to Koho a few years ago when I was living overseas. The no foreign exchange option with the everything plan saved me a ton of cash and still allowed me to earn cash back on foreign... See more

Company replied

Rated 5 out of 5 stars

All good after a year of use. Cashback is a nice feature. Also the account is basically free if you have just one direct deposit a month. The virtual MasterCard and physical one all work basica... See more

Company replied

Rated 5 out of 5 stars

Koho goes above and beyond. I have never experienced delays in direct deposits, etransfers, bill paying or anything. They have a lovely suite of products that help build you credit and I use all... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Financial Institution
  5. Money Transfer Service

Written by the company

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contact info

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(2,389)

1,946 reviews in the last 12 months

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Rated 5 out of 5 stars

I use KOHO online banking for my…

I use KOHO online banking for my banking and loan services. I rate this company with 5 stars "EXCELLENT!" ,Because everytime I have had an issue, be it an accidently tap on the "close account" tab or a refund dispute with a retailer, I have always had respectable, honest, kindness and understanding from the Agent or team member from the customer service department or the legal department. As well Codi the AI support not. KOHO also helped me tremendously bring my credit score from 0 to good although it stands at the "fair" score range at the moment, they are fair and give me the advice I need to bring my score back up. They have excellent offers of ways to help you with your financial situations to improve the choices that I have made to give me good standing credit. They offer financial coaching and loans that help you raise your credit score. They will help me find a way to find the cash I need in an emergency situation. KOHO has, in my personal experience, the VERY BEST TEAM of ADVISORS working their hardest to help me improve my financial history. In my opinion KOHO ONLINE BANKING , is the online banking that EVERYONE should use... ☺️💯

July 13, 2026
Unprompted review
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Reply from KOHO

Thanks so much for the very detailed and kind review! We really appreciate your feedback.

Rated 4 out of 5 stars

My experience with KOHO

My experience with KOHO has been positive overall. The app is easy to navigate and managing everyday finances is straightforward. Features such as instant transactions, notifications budgeting tools and spending insights make much easier to keep track of expenses. The customer service has been responsive when I needed help, and the platform continues to add useful features that improve the overall banking experience. Setting up an account was simple, and the mobile app was reliable and convenient. Overall I would recommend to anyone looking for user friendly financial platform that helps with budgeting and managing money efficiently.

July 11, 2026
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Reply from KOHO

Thanks so much for the review! We really appreciate your feedback.

Rated 5 out of 5 stars

Four Years Later, Still Happy with KOHO

I’ve been using KOHO for over 4 years, and overall it’s been a very helpful tool in managing my finances and improving my credit.

One of the biggest benefits for me has been their credit-building features. It gave me a simple and accessible way to establish and grow my credit rating without the complexity of traditional credit cards.

I also really appreciate the flexibility of the virtual card. It makes online purchases easy and secure, and the ability to manage everything through the app keeps things clear and convenient.

The interface is straightforward, and for day-to-day spending, budgeting, and tracking, it does exactly what I need.

That said, there’s always room for improvement, especially when it comes to customer support response times and certain fees depending on the plan. But overall, KOHO has delivered on what it promises.

I’d recommend it to anyone looking for a practical, modern alternative to traditional banking, especially if your goal is to build or rebuild credit while keeping things simple.

July 13, 2026
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Reply from KOHO

Thanks so much for the very detailed and kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

Great banking app and excellent service

KOHO is easy to use and makes managing my finances simple. The app works well, transactions are clear, and customer support is helpful. I am very satisfied with the service and would recommend KOHO to others.

July 13, 2026
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Reply from KOHO

Thanks so much for the kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

Koho has come a long way!

I started using koho almost 2 years ago and at first they didn't have as many features as they do now, watching the roll out of allot of different beneficial features such as up to $250 dollars of cover instead of most banks 50 bucks, tenant insurance, credit building and even some crypto now with top tokens and low fees and to top it off 3.5% interest on your money. I've been recommending koho to everyone I know for quite a while and I've enjoyed being a part of koho's growth and I look forward for what is to come. You can also have a say in what rolls out by voting on features or putting in feature request for others to vote on, and everything I've voted on has been passed and rolled out, and that alone is an experience I've never had with any other company. I fully recommend koho and look forward to the future growth.

July 13, 2026
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Reply from KOHO

Thanks so much for the kind review! We really appreciate your feedback.

Rated 5 out of 5 stars

KOHO was the first app I installed on…

KOHO was the first app I installed on my phone when I arrived in Canada in 2023. I have been using it happily since then. When I arrived in Canada, I was looking for a credit card to build my credit and was also hesitating to apply through a bank because of the interest issues, since I am a muslim.
I installed KOHO because I was able to use my own money to build my credit. I got my virtual card and started using it immediately. Very happy with the app so far. I usually don't write reviews, but only when I very, very much like a product or the opposite. Fortunately, KOHO was a nice experience.

May 6, 2026
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Reply from KOHO

Thank you for sharing your experience with us - we're so glad KOHO has been a good fit since you arrived in Canada!

It means a lot to know that our credit building features have worked well for you, and we truly appreciate you taking the time to leave a review. We look forward to continuing to support you on your financial journey!

Rated 5 out of 5 stars

Es excelente

July 9, 2026
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Reply from KOHO

Merci beaucoup pour cet avis ! Nous apprécions vraiment vos commentaires.

Rated 1 out of 5 stars

Exhausted with Koho

This will be my 2nd review on what I think of Koho, at this point I'm in shock at how many times I have 1 after the other different staff consulting with me. Each 1 asked me for all my information that I've given 14 times to count now, when does this Nightmare end Koho. I just want my life back, I've jumped through every hoop you asked of me and keep getting error codes when I attempt to sign in. You say sorry each time and say you're here for me, I feel like a Monkey in a cage

July 11, 2026
Unprompted review
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Reply from KOHO

Thank you for sharing your experience with us.
We understand how frustrating this process has been, and we're sorry for the inconvenience. The identity verification step is part of our security requirements to protect your account and personal information.

We have escalated your case to a supervisor who will be reaching out to assist you further and help get this resolved as quickly as possible. Thank you.

Rated 3 out of 5 stars

When I started to closely look at the…

When I started to closely look at the fees and the amount of cashback, I realized the profit is actually very minimal.

July 7, 2026
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Reply from KOHO

Thank you for sharing your feedback with us. You can easily manage your plan and features in-app, giving you full control to customize what works best for your needs and budget.

Did you know you can unlock our Essential plan at no extra cost simply by setting up a direct deposit or loading $1,000 to your account? Essential includes enhanced cash back options, higher interest rates on your full balance, complimentary credit scores, and more. You can also explore our partner deals in the cash back section in-app for additional cash back offers. Thank you!

Rated 5 out of 5 stars

I love it

I love KOHO I pay bills get your money fast so easy to use I love it useing it I use it all the time

July 10, 2026
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Reply from KOHO

Thanks so much for the review! We really appreciate your feedback.

Rated 5 out of 5 stars

6 ⭐️ ⭐️⭐️⭐️⭐️⭐️

I would give 6 stars if I could. KOHO is my favorite banking and I’ve been with all the big banks. KOHO allows you to use your own purchases to borrow money. So you never have to worry about something coming up unexpectedly. If you have a paycheck going into the account it comes a day earlier. Also gives you a cover amount in case you have a payment come out and no money in your account so you don’t end up with nsf fees. The best part about KOHO is that it helps build your credit.

July 9, 2026
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Reply from KOHO

Thank you for this amazing review! We're so glad our features are making a real difference in your day-to-day!

Rated 2 out of 5 stars

Was good until it became a scam

I keep getting charged monthly for the yearly Credit Building Subscription, yet for some reason, it shows up as ignore never paid for it!

July 9, 2026
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Reply from KOHO

Thank you for taking the time to share your feedback with us. A supervisor will email you directly to further assist you with this.

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