I open this account for my daughter first so I can send her how much she needs and control her spending. But I was so satisfied with koho , with so many options for saving and all benefits what koho o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made the switch to Koho a few years ago when I was living overseas. The no foreign exchange option with the everything plan saved me a ton of cash and still allowed me to earn cash back on foreign... See more
Company replied
All good after a year of use. Cashback is a nice feature. Also the account is basically free if you have just one direct deposit a month. The virtual MasterCard and physical one all work basica... See more
Company replied
Koho goes above and beyond. I have never experienced delays in direct deposits, etransfers, bill paying or anything. They have a lovely suite of products that help build you credit and I use all... See more
Company replied
Company details
- Non-Bank Financial Service
- Alternative Financial Service
- Financial Consultant
- Financial Institution
- Money Transfer Service
Written by the company
KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.
Contact info
601 West Broadway, Suite 400, V5Z 4C2, Vancouver, Canada
- trustpilot@koho.ca
- www.koho.ca
GET AHEAD. STAY THERE.
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely LOVE KOHO
I absolutely LOVE KOHO. First of all, I want to say that I am not affiliated with KOHO in any way. I am only a customer. I love their Prepaid MasterCard. In your account, your card is tied to the Spending Section of your account, so if you lose your wallet or the card, and someone tries to use your card, your loss is limited. There is a Vault Section where I keep my money which earns high interest. When you purchase items, you get cash back monthly. You also get discounts when you spend money at their partnered businesses which are many. When I travel, their exchange rate is reasonable and the foreign exchange transaction fee is low. There are just so many good things about KOHO. I absolutely endorse it. It is also a great card for someone who wants to build on his credit history. It is simply a great card! LOVE it!!!
June 29, 2026
Unprompted review
Reply from KOHO
Thank you so much for this wonderful review! It means the world to us. You've highlighted so many of the features we've worked hard to build - from the spending and Vault structure to cash back, partner cash back, and travelling with KOHO. We're thrilled KOHO has been such a positive part of your financial life, and we truly appreciate you taking the time to share your experience!
Great service!
June 29, 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
It’s so easy to track your spending
It’s so easy to track your spending, you can improve your credit score, save money. It was a really good decision for me.
June 25, 2026
Reply from KOHO
Thank you for sharing this! We're so glad KOHO has made a real difference for you!
helped build credit
i had no bank and hardly any credit and this helps me use it as a bank and also helped build up my credit
June 25, 2026
Reply from KOHO
Thank you for sharing your experience! We're really glad KOHO has been able to step in as a reliable financial tool and help you build your credit along the way.
I like everything about my koho the…
I like everything about my koho the cover is a big help and being able to withdraw from an atm helps to be even better if koho got a actual branch
June 24, 2026
Reply from KOHO
Thank you for the kind words and for the thoughtful feedback! We're glad the overdraft cover and ATM access have been useful for you!
My KOHO Experence
7Good day, KOHO has blocked access to my bank account refusing to send me my money in my account and been dealing with support for over 3 days now with no progress or updates on my account. I try to log in and brings me to a page that says I need to email verify@koho or something and noone has messaged me back and the first msg I sent couldn't be delivered. This is stupid holding my funds hostage basically because ive verified my account ive sent in drivers license through to support and still no changes or access to my account or my funds. This is the worse banking experience of my life and I will be gladly telling all my friends and people not to bank with Koho, I will be discussing this with a lawyer and obsi and the better business bureau since they have given me no other option since they cant resolve my issue in a timely manner, and we as humans need access to our money to live everyday.
Update june 29th 2026, still no update and still waiting but they've asked me to send in my drivers again with proof im hold the id, and then asked "if ive never created an account with them in the past how do I have an account" then I sent proof of them verifying my email through my email when I created the account june 22nd. Added funds to my account via emt and then the next day cant access my account and they cant fix it nor will they send my funds to my email via emt even after I said to close the account. I dont recommend banking with this company.
June 23, 2026
Unprompted review
Reply from KOHO
Thank you for taking the time to share your feedback. It looks like you're already in contact with our supervisor team, and they'll be happy to help answer any questions you have. Please feel free to continue the conversation through your open support chat if you have any additional questions. We're here to help.
This is helping with rebuilding credit…
This is helping with rebuilding credit give me options to reserve hotels and other things I need.. the credit rebuild is not costly at all the extra over draft is helpful when needed. Only thing is the rent thing need the split 1 setup. Even though I pay it all with 2 people on lease I have to wait wish is is here faster
Thank you
June 22, 2026
Reply from KOHO
Thank you for this great feedback! We're happy to hear KOHO is helping you rebuild your credit and that the overdraft coverage has come in handy. We appreciate your feedback about Rent Reporting.
Honestly it’s been really wonderful for…
Honestly it’s been really wonderful for me over the years. Not sure I’ve ever been happier with a bank. Only thing I wish for is cheque deposit. But I know it’ll come one day.
June 23, 2026
Reply from KOHO
Hey there, thanks for sharing your feedback with us! To ensure your request gets the attention it deserves, we encourage you to submit it through our "Feature Requests" section in the app. Here's how:
1. Tap your profile icon in the app
2.Click on Support > Feature Requests
3. Search for your suggestion and give it an upvote if it’s already there
We appreciate your feedback!
Great app for managing your money and…
Great app for managing your money and building credit highly recommend thanks Koho you guys rock!
May 26, 2026
Reply from KOHO
Thank you for the enthusiastic recommendation! We're glad KOHO has been a great tool for managing your money and building credit.
Just 🫤 thanks
June 23, 2026
Reply from KOHO
Thanks for the review. We'd love to know how we can change this to a 5-star review! Please reach out to our support team via the KOHO app/website (https://www.koho.ca/contact/) or via email at support@koho.ca, and they will be more than happy to further support you.
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
I always had amazing service
I always had amazing service. If need help I always get clarity from the customer service team.
June 26, 2026
Reply from KOHO
Thank you for the kind words! We're so pleased to hear our customer service team has been able to provide you with the clarity and support you need.
Seems better than a bank to me
Seems better than a bank to me. Does everything banks can do only better
June 23, 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
What made my experience great is that…
What made my experience great is that we can use it at any store and the cash back is great too..😊
June 23, 2026
Reply from KOHO
Thank you for sharing that! We're glad the cash back rewards have made your experience so enjoyable!
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
No hassles
No hassles, great rates and excellent services, couldn’t ask for a better financial company
June 25, 2026
Reply from KOHO
Thank you for the wonderful feedback! We're delighted to hear that our features have met your expectations.
Reply from KOHO
Merci beaucoup pour cet avis ! Nous apprécions vraiment vos commentaires.
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Koho is a great option for credit…
Koho is a great option for credit building and managing spending. The application is convenient and provides a virtual credit card for online use to keep your account safe
June 22, 2026
Reply from KOHO
Thank you for highlighting those features! We're glad KOHO has been helpful for building credit and managing your spending. Keeping your account safe with a virtual card is something we're really proud to offer.
This has got to be one of the best…
This has got to be one of the best credit unions. I have saved so much money. Excellent cash back, round ups on spending, LOC and overdraft ( although I wish the fee was so high for overdraft)
June 25, 2026
Reply from KOHO
Thank you for the kind words and for being such an engaged member! We're thrilled to hear you've been saving with our cash back and RoundUps features. Regarding the Cover fee, you can manage your subscriptions directly in the app to find a plan that fits your budget. We appreciate the feedback and are always looking to improve!
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