Order never delivered, no communication, and incomplete refund
I placed an order with Koru Kids on 26 September 2026 for a children's booster seat, including €15.89 in shipping costs.
Despite contacting the company four times through different channels, I received absolutely no response for over a month.
Throughout this period:
- I received no shipping confirmation or tracking number.
- The order status on their website was never updated.
- I received no delivery notification from any transport company.
- I received no notification that the parcel was waiting at a collection point.
Eventually, customer support informed me that the parcel had been returned to them because I had supposedly failed to collect it.
How could I collect a parcel when I was never informed that it had been dispatched, let alone that it was waiting somewhere?
The company acknowledged the communication problems and issued a refund, but only for the product itself, keeping the €15.89 shipping fee despite the fact that the item was never delivered to me.
I have requested either delivery of the product or reimbursement of the outstanding shipping costs.
This has been an extremely disappointing experience, both in terms of order management and customer service.
I will update this review if the company resolves the situation fairly.