Koru Kids Reviews 

742
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Parents frequently share that finding after-school childcare has become much easier thanks to the well-organized platform, intuitive application, and smooth overall process. Families note that the customer service team is extremely supportive and responsive, providing wonderful nannies who bring stability and consistency to busy households. Some reviewers were not happy with low pay rates and felt that staff compensation did not match their professional childcare experience. A few other people also felt that the initial application process involved far too much time, effort, and stress before ultimately receiving generic rejections.

What people talk about most

Staff

Consumers find staff to be exceptionally dedicated, frequently praising the informative training materials... See more

Service

Users describe ambiguous interactions with service, highlighting both strong appreciation and deep... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions on support quality varied... See more

Application

People report high satisfaction with the application, praising its ease of use for logging hours and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Many things are very good There is good training, advice and guidance. However, I do not like having to wait six weeks to get my first wages, as I feel that is too long for a low-paid job... See more

Rated 4 out of 5 stars

Koru Kids is a well organised company. The only reason why I have given 4 stars rather than 5 is because many applicants say they are interested and then never reply to future messages. I think this n... See more

Rated 5 out of 5 stars

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... See more

Rated 5 out of 5 stars

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them! We have had some amazing childminders through them, who have b... See more


Company details

  1. Child Care Agency
  2. Part Time Daycare

About Koru Kids

Written by the company

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(742)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Pay review

I don’t think the pay structure is very good, I have been trying to get above basic pay, as i have so much experience and it’s impossible .

September 13, 2025
Koru Kids logo

Reply from Koru Kids

Hi Kelly,

We base our pay tiers on experience. This is so families know if they are paying more for a nanny that we have referenced a certain level of experience.

To move to Tier 2 you to have worked with children for 1+ years in a continuous role such as volunteering, a nanny or in a nursery.

Crucially we must be able to verify and reference this experience. So it might be that you need to supply us with multiple references. The team will be happy to help explain what's needed if you do have this experience and would like to be on a higher pay tier.

Best wishes

Rebecca

Rated 5 out of 5 stars

My after school nanny was fantastic

My after school nanny was fantastic - reliable, fun and playful with our three young kids, and a good communicator with us. Koru Kids made everything simple, from finding our nanny (the first person we messaged too!), to sorting contracts and all the monthly payroll - which from our previous experience is usually a complete faff. Felt supported all the way.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Money snatchers, no understanding or support

These people just take alot of money from families, no support for the staff. Just on missing an interview call they will block the account even without listening the reason that it's your fault or not, or the family changed the time and didn't made it from their end, nothing for staff support. Even though they will not reply to the emails.

August 31, 2025
Unprompted review
Koru Kids logo

Reply from Koru Kids

Reliability is very important to families and therefore it's a value we expect from all nannies working with us.

We do understand that things come up from time to time so sometimes interviews need to be rescheduled. However, when interviews are missed multiple times we then can't be confident in a candidates reliability. We then suspend their profile so they can no longer find a role with Koru Kids.

Families pay a premium for our vetting services, these include multiple touchpoints throughout our systems, of which interview reliability is one of those.

I hope this gives some helpful context on how we make decisions at Koru Kids.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Good time with kids

Good time with kids, exploring their ideas, thoughts and knowledge, having fun and happy time, learning new ways to interact with them.
Koru kids doing good job regarding nanny's guidance and helpful.

August 17, 2025
Rated 5 out of 5 stars

Hiring babysitter made easy

Very easy to sign up and post a nanny job. There are really good suggestions on what to include in the job post. It’s easy to use the website, very user friendly.
For answering to applicants, there are default messages that makes it easy to handle lots of messages. All steps of hiring a nanny is well included in the process and are taken care of by koru kids. The only recommendation is to level babysitters better. There are babysitters with none or a little experience that have same rate as very experienced ones.

August 21, 2025
Rated 5 out of 5 stars

Excellent service

I have been using Koru Kids for the past 4 months now and I have been pleasantly surprised of how streamlined the whole procedure is. I absolutely adore my nanny and my kids haven’t been happier spending time at home after school. We can’t wait having her back after the school holidays. Thank you Koru kids.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

we can establish trust

Great platform that is easy to use. The team is very supportive, great communication. we hired two nannies who are both great, we can establish trust, have good educational backgrounds, and show great care and love for children.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service for nanny hire for "normal" people

I was very happy with Koru Kids services. I thought they were very easy to use and their help line always available for advices. it also made having a nanny on a payroll doable from a financial stand-point and easy to do. Overall strongly recommend!

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

Would recommend but vet thoroughly yourself

We've employed 3 nannies through Koru Kids and had mixed experiences with each, but overall would recommend using the service.

Our first nanny only lasted a week, as she tried to serve the kids raw chicken and slacked off on her phone during shifts.

Our second nanny was incredible - she was organised, kept boundaries, got on fabulously with the kids, and helped us through some really difficult personal circumstances.

Our third nanny is sufficient and great at playing with the kids but isn't quite as organised and proactive with household tasks as we need (which we make very clear will be necessary in our job advert and at interview).

In summary, I think if you are very clear with yourself and prospective nannies what you are looking for, you can find some real gems, but don't expect that anyone you speak to will suit your needs. You definitely need to do a lot of digging to find the right fit for you and not all nannies on the platform are to the same standard.

I think Koru Kids works well for students who can work as after school nannies and helps families find suitable people for this that you wouldn't be able to reach otherwise.

The app is easy to use, they're very quick to respond to any issues, and we've never had any issues with billing or contracts. To get the extra star, I'd want them to vet nannies a bit more thoroughly or offer more thorough training on how to be organised, etc but appreciate there is only so much they can do.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Koru regularly for the last…

I have used Koru regularly for the last 5 years to help me find reliable after school care. I have always had good quality nannies, both male and female, and never had any problems. The process is simple and takes away the admin element and I have confidence that all NI and tax etc is handled for me. Whenever I have queries, I get quick responses and matters resolved.

August 2, 2025
Unprompted review

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