Kramer Equestrian Reviews 40

They won't deliver to me even though the Royal Mail charges exactly the same to every household in the country. They're losing a £400 order because they can't be bothered delivering to highlands addresses. Weird. I feel I dodged a bullet here going by the other reviews. Also their contact us section leads to multiple dead ends so basically customer service ZERO. I'll spend my money somewhere else.

I have placed numerous orders with Kramer. Overall the products they sell are great. You pay for what you get rings true. The Felix Buhler products are very competitive with price. The sizing is accurate, the range and colours are unlimited. Now and then I have had a product with a slightly dodgy zip but if you are paying around £30.00 for a fitted stretch jacket then I have accpeted it. It would be hard to find similar products at the prices offered on this website in the UK and get anywhere near the quality. Delivery can be a bit slow but as I have ordered numerous times - I know what to expect.
I have never ordered anything for my horse from Kramer so cannot comment on this but for me - the clothing range is still my first go to site.

I have made three purchases from Kramer Equestrian over the last year, two of which have had delivery problems. The first ended in the wrong part of the country (according to the tracking information). I contacted the Customer Service who said they would investigate and get back to me, but didn't. Then it turned up out of the blue two days later. The third purchase I made failed to turn up as well and the tracking stated they had "attempted to deliver" but they hadn't been anywhere near my front door as I was waiting for them during the estimated time of delivery. I called the Customer Service who told me 'there was no recourse'. Eventually it turned up at a UPS Access point. I went to pick it up but they wouldn't give it to me as the UPS website wouldn't work. Had to wait an anxious 30 minutes staring at a blank screen and looking at my package behind the counter. I will not be ordering from them again. The UPS tracking software just sent me round in circles. UPS is useless same as the Kramer Customer Service. Don't need that sort of stress. Ruined my day. Pity, because I found the quality of the items I ordered ok.

I’m still waiting on a refund weeks after returning riding boots (return sent on 30th December). I was informed they received the return but there was a technical problem causing an accounts delay. We’re now almost a week since this email and still no refund and now no correspondence from them either / my emails are not being replied to. Awful service and really concerned about not receiving my refund at all now. I certainly won’t be buying from this company again.

Awful quality. My breeches frayed and pilled very badly from just a couple hours of wear, and just from sitting on the couch. When contacted they refused to refund me and said they know they pill and have a specific policy not to refund. Expensive breeches that are just cheap quality rubbish. They look so worn and old like I’ve had them for years instead of days. Gutted because I saved up to treat myself to some nice breeches for winter.

Great site but if you live in Northern Ireland they won't accept any orders from you. Even if you have an English delivery address but a invoice address in Northern Ireland - they still won't deliver.

Straight forward ordering experience. Items beautifully packaged. Arrived in great time. Lovely gift included. Thank you! A*

Good quality products. Would order from again. Shipping and returns is expensive and paid for by customer.

I ordered some dog robes and they are great quality, however, I ordered some dog coats that were faulty but they refunded me for the coats, hence the 4 stars.

Don't bother ordering from them. I wanted a rug that kept going out of stock. I emailed to ask about stock and was assured they had some in and I could order. So I ordered the rug and a brush and waited a week for it to arrive. Because UPS is terrible, it was delayed and there was no way for me to put in a safe place to leave. So I've been waiting around at home for this parcel, it finally arrived, I opened the box and there is just a brush in it. On the invoice it says 'unfortunately not in stock' for the rug. No apology. Did not contact me to inform me and apologise. I checked my bank and they have refunded. So now I don't have the rug that I was expecting to have for the heavy rain in freezing temperatures this weekend. And I have a very expensive brush that I wouldn't have bought on it's own because they still charged me delivery!!

I purchased some men’s riding breeches. Excellent quality at a reasonable price. Delivery was excellent, (within 6 days (including a weekend)) and communication was very good. I highly recommend Kramer and will definitely be shopping with them again

I ordered a fleece which I was told would be delivered in 4 days. Then delivery was changed to Monday 7th Oct, by UPS, over 7 days from time of order. Package was noted as being out for delivery from Southanpmpton at 9.30am on that Monday. At 7pm it still had not arrived, but was still noted as being 'out for delivery'.

However at 9pm at night UPS tracking suddenly stated delivery would be on Tuesday, the next day between 12pm and 2pm... I am livid.

I ordered a winter coat the other week. Excellent quality, very pleased with the easy website, consequently ordered some riding boots for the winter also extremely good value.
Have just ordered some jodhpurs .

Wasn’t sure whether to order anything from here to the UK, looking at these reviews on trust pilot. So glad I did, delivered within a week, all great products received, including a beautiful head collar for my new horse! Emailed when it was shipped and then was quick to delivery. Would not hesitate to shop here again.

I bought a fly rug from Kramer and part of the rug was missing. I've emailed them twice over 2 weeks and not received any response from them. Terrible customer service

Bridle broke after a few weeks and company are now refusing to send me a postage label to send the bridle back. I’ve told them I can’t send it back without a replacement as I don’t have another bridle to use in the meantime. I have sent photos of the defect, which clearly warrants an instant replacement. They’re now claiming they cannot generate a postage label for me - this could not be easier - just Google Evri.com and buy a postage label for £2.49 and email it to me. I would never buy anything from Kramer again and urge everyone else to shop elsewhere.

ordered riding gloves for a christmas present along with other items. they arrived and are tiny so i queried with customer service. was told id ordered the childs size but when i looked at how i ordered them its really not clear that that i did that. the sizes are described as 1 or 2 right under the colour so it looks like its perhaps the quantity. i feel it should say adult or child to make it very clear. when youre ordering a lot as i was its very easy to make a mistake on this. i am now left with a pair of useless gloves which are too expensive to send back and i also cant order a new pair as they have a min order of way over the £3 which was the cost of the gloves. they would not send out a replacement pair which i was happy to pay for but i obviously wasnt prepared to pay for postage and in any case i couldnt due to the min order aspect. i feel a bit cheated and will think twice about ordering from them again, their sizing needs noted more clearly as too easy too get wrong as numbering not words such as "adult" used . very unhappy customer

Excellent customer service. Impressive quality items at a very reasonable price. And import duty is paid by the company. After having received 2 orders from this company they will be my first port of call for my equestrian shopping!

I am a very fussy customer and can honestly say this business is absolutely brilliant. Their website is easy to use, the delivery to the UK is timely (in fact I have had local deliveries take longer than Kramer from abroad). Their prices are fair and quality is outstanding. They also have everything you could possibly need. Whenever I want something unique I search their site and they normally stock it.

Covid caused some delays and their website has given the odd person some grief, but don’t feel this warranted bad reviews, that’s a pandemic and IT, it happened to every business! I very seldom review businesses but felt the need to write this today. They are always my go to shop and I really wish they were based in the UK or had a physical store to visit. Don’t let that put you off the postage is minimal and it’s only a few days wait. There have been times I’ve received my items the same week as ordering which logistically seems impossible. And if you’d prefer to be more ‘green’ and environmentally conscious then only purchase large orders to make it worthwhile or I challenge you to find a UK business as efficient and good!

I have been trying to order from their web site without success. Every credit card I use comes back with 'card declined'. nothing wrong with my cards. Obviously a bug on their web site. Customer service are not interested and not able to take an order over the phone. Another poor review to add to the other 45%!