The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
Company replied
Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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KTS helped make the Medicaid and Pooled Trust easier to follow. They are very good about giving feedback for any transactions with them.
Follow-up on transactions were prompt. This was appreciated.
March 6, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Cindy. We're so glad we could help simplify the Medicaid and Pooled Trust process for you. We know it can feel overwhelming, so hearing that our feedback and prompt follow-up on transactions made a real difference means a lot to us.
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My dear Mom is no longer with me
My dear Mom is no longer with me. I'm so grateful to KTS Pooled Trust staff for helping my Mom getting the best medical protection. All of the employees were very helpful and understanding. Mom's bills were paid on time. That, along, gave me one less thing to worry about. Thank you all for caring.
March 5, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much, Lana. We're deeply sorry for the loss of your mom. It was truly an honor to help care for her and to give you one less thing to worry about during such a difficult time. Knowing that our team could support you both with compassion and reliability means the world to us. You and your family are in our thoughts.
Very professional and capable
Prompt attention to my requests and always professional! Highly recommend them to help with your family. Been with them for 6 years now and services run like clockwork.
March 4, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for sticking with us for six years. That kind of loyalty means everything to us. We're really glad our team has been able to handle your requests promptly and professionally, and that everything has run smoothly for you and your family all this time. Your recommendation truly means a lot.
Fast and reliable
The staff are knowledgeable and get back to any questions in a timely manner.
March 4, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Pamela. We're glad our team has been able to answer your questions quickly and thoroughly. It's important to us that you always feel informed and supported.
Quick and very responsive!!
February 27, 2026
Unprompted review
Reply from KTS Pooled Trust
We're so glad you've found our team quick and responsive, Lori. That's exactly what we aim for, and it's great to know it's making a difference for you.
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Great customer service
Great customer service. Easy app to use. Seamless process.
April 5, 2025
Unprompted review
Reply from KTS Pooled Trust
We're really glad the app has been easy to use and the process seamless for you, Kimberley. It's great to hear our customer service has been helpful as well.
Great customer service
They always there to help you with any issues you have
February 12, 2026
Unprompted review
Reply from KTS Pooled Trust
We appreciate that, Paul. We're glad our team has been there for you whenever you've needed help.
I have been with KTS for many years now…
I have been with KTS for many years now . And it’s been great to work with them . They have been super helpful and always get back to me with any questions I have for my mom’s account. They make it easy to keep up with payments and any other things my mom may need help to pay for under her. Thank you so much KTS.
February 25, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Deborah, for staying with us all these years! We're so honored to have earned your trust and to help make managing your mom's account easier. Your kind words mean so much to our team.
We're here whenever you need us!
Professional, prompt clear, concise response to any of your concerns
Always available.
February 19, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you, Ronald! We're glad we've been able to be there for you whenever you've needed us. That's what we're here for!
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Relief , with education and experience
I have used KTS Pooled Trust over a year now. I have to say they are so helpful and educated on the process and even when changes had to be made. The entire team is very helpful. I am so glad I found them .
February 17, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Justine! It's been our pleasure working with you this past year. We really appreciate you taking the time to share your experience, and we're grateful we could guide you through the process smoothly, even when things needed to change along the way.
The people at KTS Group are very professionals and qualified
The people at KTS Group are qualified and experience in their field. Very informative and courteous to the people they are helping. Whenever you call with a problem, they answers al your questions, and treat you with respect.
February 17, 2026
Unprompted review
Reply from KTS Pooled Trust
Hi Ruth! Thank you so much for the kind words. It really means a lot to know that you feel respected and well taken care of every time you reach out. Our team works hard to make sure everyone gets the answers and support they need, so hearing this feedback makes our day.
Thanks again for trusting us!
GREAT Organization
The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. Then I would send the scanned documents via email to the team. Within hours I was informed that the invoices were paid. Never had an issue with late payments. If I had a question regarding anything, I just called and was given answers or instructions.
Would highly recommend this organization.
January 5, 2026
Unprompted review
Reply from KTS Pooled Trust
Hi Rosemarie! Wow, thank you for such a thoughtful review! We're so happy the whole process has been smooth for you from start to finish. It's great to hear that our team has been responsive and that everything gets handled quickly each month. That's exactly what we aim for!
We really appreciate you recommending us, and if you ever need anything down the road, you know where to find us.
THEY ARE ALWAYS PRESENT WHEN YOU NEED…
THEY ARE ALWAYS PRESENT WHEN YOU NEED TO ASK A QUESTION OR MAKE ANY CHANGES TO YOUR ACCOUNT.
VERY COURTEOUS AND TAKE THE TIME TO EXPLAIN YOUR ENTIRE TRANSACTION WITH YOU.
February 17, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for the wonderful feedback! We're thrilled to hear that our team has been there for you every step of the way. Taking the time to explain everything clearly is so important to us, and we're glad that's come through.
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They are customer service friendly and…
They are customer service friendly and fast with making the required payments for my elderly member. I recommend them!
December 30, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you for the wonderful feedback and recommendation! We're so glad we've been able to take care of your loved one's payments promptly and with great service.
This people is very special always…
This people is very special always willing to help his customers/ They are number one in newyork God bless you all
March 17, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you so much, Tony! That truly warms our hearts. We genuinely care about every one of our clients, and knowing that comes through means everything to us. God bless you too!
Reply from KTS Pooled Trust
Thank you for sharing that wonderful news! We're so happy we could help you get the full Medicaid coverage you needed. That's exactly why we do what we do!
Wishing you all the best, and we're here whenever you need us.
Best wishes to KTS
I have no complaints about them. The company offers a great service and an excellent customer services.
February 16, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for the kind words! We're so glad we've been able to deliver on both the service and the experience. It's always our goal to make things as smooth as possible for our clients.
Don't hesitate to reach out anytime!
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Great Experience with KTS
The customer service agents at KTS are extremely helpful! I have never had an issue, as they make using them very easy! they also respond back to all inquiries very fast! I am very happy with there level of service! They are the best!
Anthony Consentino
January 6, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Anthony! We're so glad our team has made everything easy and stress-free for you. Your enthusiasm means the world to us, and we're lucky to have clients like you!
We're always here whenever you need us.
We’ve had a wonderful experience with…
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace of mind knowing everything is handled properly.
January 23, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for trusting us with something so important to your family! We're so glad Carlos and the team have been able to guide you with care and give you peace of mind. Your kind words mean everything to us.
Please reach out anytime you need us!
Warmly,
The KTS Pooled Trust Team
Can't recommend enough!
Working with KTS was a super seamless and great experience, especially considering how much confusion there is in this space in general. They were extremely prompt in their communication and always available to me when I had questions. I was so grateful for their help during a particularly hard time in my family's life!
February 12, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for sharing this! We're honored we could help make things easier during such a difficult time for your family. Knowing our team was there for you when you needed us means everything.
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