I cannot believe how good these people are. As my old webhosting service was down, I had to migrate my domains, email and (non-functioning) website. As someone totally non-technical I felt a sense of deep dread. But the lovely people at Kualo have been patient, cheerful and endlessly helpful, and have frequently gone beyond what I would have expected. It looks like, with their help, I'll even get the website working again - despite the fact that's not technically part of their service.