Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
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Reviews shaping this summary
Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kukirin Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
KuKirin Official Store
Written by the company
- Discover KuKirin electric scooters, accessories, and exclusive offers. Enjoy convenient delivery, reliable customer support, and dependable after-sales service. 🛒:www.kugooescooters.com
1-Year Product Warranty🔧
Tax-free and free shipping🛴
KuKirin electric scooters come with a one-year warranty covering specific manufacturing defects and include dedicated after-sales support, such as repair or replacement options.
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service refuses refund.
Customer service refuses refund.
When invoking my 14-days refund right, customer service simply points to their policies on the website. They keep ignoring my lawful right, so i'm consulting ECC now.
Also in the email for trustpilot review, the links only work for "Good" and "Excellent". Another thing that makes me think they're a scam-like getrichquick company. I regret buying there.
June 15, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the inconvenience caused. Please rest assured that we are an official KuKirin website; we value your feedback highly and have noted your concerns regarding our refund policy. Please contact our customer service team directly, and we will prioritize assisting you in resolving the issue.
Verry good fast shipping
June 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind feedback! We're delighted to hear that your order arrived quickly. Fast and reliable logistics are always a top priority for us. We hope your new Kukriin scooter brings you enjoyable rides every time. We're always here to support you!
Reply from Kugooescooters
Dear customer, thank you for your kind review! We are so glad you had a pleasant experience with us, and that your order was delivered so quickly. Enjoy your Kukriin scooter ride! Please feel free to contact us if you need anything!
Very easy ensemble and perfect…
Very easy ensemble and perfect production
June 24, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful feedback! We are delighted to hear that you found assembly easy and that the product quality met your expectations. This is exactly what we strive for. We wish you enjoy your Kukriin scooter, and please feel free to contact us with any assistance!
Order still not shipped
Order still not shipped
Order placed on 04.06.2026 and still not shipped despite the website stating that orders are processed and shipped within 24 hours on working days.
I already contacted support and I am currently waiting for an update regarding my order FF00905155.
I hope the issue can be resolved quickly and that the order will be shipped soon.
June 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your message. We have confirmed that your order was shipped a few days ago. Our customer service team has also replied with the tracking information; please check your email or spam folder. We hope the scooter arrives soon and wish you a pleasant ride!
Very slow customer service.
Very slow customer service.
I bought a kukirin g2 max,i waited 3 days then i emailed.
The next day i've received an email that the product isn't on stock.
I chosed to take a refund but they didn't respond.They sended me emails that they can deliver another model but always ghosted the fact that i wanted a refund.
Bought in 13 june.Today,24 june,still without any response about the refund.
June 13, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the unpleasant experience caused by the shipping delay. Please contact our website's customer service team directly; we can recommend suitable alternatives if you would like to exchange the item, or we can issue a refund if you prefer. Rest assured, we will prioritize resolving this issue for you.
Reply from Kugooescooters
Dear customer, thank you for your kind words! Knowing you were satisfied with your experience makes us incredibly happy. We hope you enjoy every journey on your Kukriin scooter. Our team is always ready to assist you—please let us know if you need anything.
Reply from Kugooescooters
Dear customer, thank you very much for your wonderful review! We sincerely appreciate your support and trust in Kukriin. Your satisfaction is our greatest reward. Wishing you safe and enjoyable rides!
Reply from Kugooescooters
Dear customer, thank you very much for your five-star review! We are delighted that you enjoy your Kukriin scooter. Please feel free to message us if you need anything. Happy riding!
I have ordered g4
I have ordered my g4 6 days ago and it still says peyment pending/awaiting shipment i have mailed them 4-5 times and still no responce
My order nr FF00953948 and i want to know wussup with it
Edit nr 1(23.06)
G4 was not in stock but many websites saying that g4 is not in stock but it will be in late june they suggested g2 master but its downgrade and costs less im not sure what to do
Edit nr2 (25.06)
I agreed on waiting for g4 because the batch will be like in 2 to 3 weeks. We will see when it comes and will it come
Edit nr3(30.06)
My g4 has been shipped im glad that it not took to long to wait but still its not what they were telling in policies so if you want the escooter from this website be ready to wait like 2 to 3 weeks for popular model like g2/g2pro/g2master/g4
So thats not bad at all but also support for the firs 6 days had not answered its a bit slow, have a good expirience kukirin buyers
June 22, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the unpleasant experience. Please rest assured that we have arranged for our customer service team to contact you, and we will prioritize assisting you in resolving the issue.
Great Overall Experience
Easy process to buy and receive the scooter home. Kukirin's customer service folks replied my email within 24hrs to give me an updated shipment date, which was accurate. It was easy to assemble and a joy to ride.
June 19, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for the fantastic review! We’re thrilled you love your Kukriin scooter. Keep riding and having fun—you deserve it!
Romobil g2
Romobil je za sada odličan kao i komunikacija s korisničkom službom. Svaka preporuka. Lp
June 19, 2026
Unprompted review
Reply from Kugooescooters
Poštovani kupče, hvala vam na pozitivnim povratnim informacijama. Iskreno cijenimo vašu podršku. Naš tim je tu da vam pomogne kad god je to potrebno. Vozite sigurno!
Order still not shipped
Order placed on 16.06.2026 and still not shipped despite the website stating that orders are processed and shipped within 24 hours on working days.
I already contacted support and I am currently waiting for an update regarding my order FF00952584.
I hope the issue can be resolved quickly and that the order will be shipped soon.
June 16, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the inconvenience caused. We have arranged for our customer service team to contact you, and we will prioritize assisting you in resolving the issue.
Great customer service
Great customer service, fast communication. Looking forward for scooter to be delivered 😊
June 18, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful review! We are delighted that our scooter brings joy to your daily life. Please stay safe and enjoy every ride. We are always here for you!
Service is best
Service is best. Kukirin g4 was not in stock and i just had to wait 2 weeks. Amazing expirience. Recomended.
June 22, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for the five-star review! We sincerely appreciate you choosing Kukriin. Please feel free to contact us if you have any questions—we are happy to help. Enjoy your ride!
Do not order off this website shipping…
Do not order off this website shipping says between 3-5 days and emailing twice to ask for an update for a birthday present still no response avoid at all costs!! If you see this message please email customer order number is FF00947113
June 8, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the inconvenience you have experienced. We have arranged for our customer service team to contact you, and we will prioritize assisting you in resolving the issue.
WARNING
WARNING to Swedish buyers. This is a Chinese company that ships the goods from a Polish warehouse to customers in Europe. You can choose Swedish as the language on their website and pay with Klarna (which makes you feel safe as a consumer) but in fact they are violating the Swedish Consumer Purchase Act and EU directives because according to KuKirin's terms and conditions of purchase, customers do not have the right to a 14-day right of withdrawal. They sold a KuKurin G3 to my 15-year-old son but they write on their website that they do not sell to individuals under the age of 18. They also do not inform about the Swedish legal requirements on their website (that the electric scooter is considered a moped according to Swedish law). This in turn means that according to Swedish law the driver must have a moped driving license, register the electric scooter as a moped with the Swedish Transport Agency and pay motor insurance. In addition, it may not be driven on sidewalks and a fifteen-year-old must wear a helmet. If the police stop a teenager for illegal driving, the parents must pay a fine and may risk losing their driving license. KuKirin's Chinese customer service did not want to cancel the purchase when I pointed out that they had sold it to my 15-year-old son who, according to Swedish law, is not allowed to drive it because he does not have a driver's license. We had to sell it to a private individual (an adult with a driver's license) but we sold it at a loss. It was an expensive experience for us to buy from them. There are many private individuals in Sweden who sell KuKirin on the marketplace Blocket after only having test driven it, probably for the same reason as us (that they did not know that electric scooters are considered mopeds in Sweden). If the company truly cared, they would have cancelled the purchase. I contacted their customer service three times but felt completely disregarded—the only thing KuKirin seemed good at was apologizing. If KuKirin wants to make amends, they could compensate the customers (in this case for the loss incurred when we had to resell the electric scooter to a private individual, after the company refused to provide a full refund when it was initially requested).
June 18, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the difficulties you and your son have experienced. We understand your frustration regarding the requirements of Swedish law. Before making a purchase, we encourage customers to familiarize themselves with relevant Swedish laws and regulations and to reach out to our customer service team for assistance.
Regarding the issue of the purchaser's age—our website neither displays nor verifies the age of the person placing an order, so we had no way of knowing that the buyer was a minor. We sincerely apologize for the distress this has caused your family.
Thank you for your feedback; we will improve our communication with customers in Sweden and other EU countries.
All good but the package was a little…
All good but the package was a little bit bad looking and the paint on the handlebar was scratched.
And I think I hear something rubbing on the front brake...
June 15, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your honest feedback. We are pleased that you are generally satisfied with the Kukriin scooter, but we sincerely apologize that the condition of the packaging, the scratches on the handlebar paintwork, and the noise from the front brake have affected your experience.
We take these issues very seriously. To help resolve this for you as quickly as possible, please contact our customer service team directly. They will carefully review your case and prioritize assisting you with a solution.
FANTASTIC TRANSACTION 🛡
FANTASTIC TRANSACTION 🛡
I BOUGHT FROM IRELAND ☘️
TOOK 9 DAYS !! MY GRANSON LOVES THE G2 💜 THANK YOU ALL THE TEAM WHEN I WAS TRACKING IT 💪⚖️
June 17, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your fantastic feedback! We are delighted that the Kukriin scooter has brought you joy. Don't forget to follow us for future updates and product information. Happy riding!
Hasn’t been shipped out after a week.
I ordered a Halo knight on June 11th and it is currently the 17th and the scooter has been sitting on awaiting shipment for almost a week and I would like to know why it’s taking so long I have tried to contact customer service but haven’t gotten a response I’m not the happiest considering it was supposed to be here by a certain time but it doesn’t look like it will be I’m not happy and want it shipped out NOW! My order number is FF00934465.
June 17, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your message. First of all, we sincerely apologize for the delay in shipping your Halo Knight scooter and for our failure to respond to your inquiry in a timely manner. We have already arranged for our customer service team to contact you; please keep an eye out for the message. We are truly sorry and will prioritize resolving your issue.
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