KUJTEN Reviews 

Ordering was easy and shipping was expedient. My cashmere items arrived well packed in a beautiful box with protective cotton bags for each item. The only thing better would have been to be able to shop at the Kujten store in Paris! The cashmere is of the best quality.

I received my first Kujten cashmere scarf very quickly. The quality is amazing! I will be purchasing more.

I bought my scarf thinking that it would be the right size, but unfortunately, it turned out to be a smaller version of what I needed. Hence, I wanted to return the scarf and exchange it for a larger size (while of course, paying a higher price). Unfortunately, I found out that I had to pay for the shipment for exchange. I already paid a shipment cost while buying my scarf and the exchange shipment would increase my shipment cost to almost C$100 back-and-forth in total. It is not a cost I would like to incur on top of a C$450 of scarf. Therefore, I gave up the idea and I am left with a scarf which does not serve my purpose.
That being said, I would like to strongly indicate that your return or exchange policy is totally out of what is expected in the North American markets.
Thanks

The scarf was too small for me. I would have like to exchange it for a larger size but was not willing to pay $35 to send it back and then another $25 to have a new one shipped!

Th sales associate was a Thai lady at the MARYLEBONE Highstreet shop. She was very helpful and polite and forthcoming. It was a delight to shop there. I went back the next day again to purchase some more items, however, the same sales person was not present and the new lady did not know much about stock or the colour availability. All in all, I enjoyed shopping there because of the great help of the Thai sales person.

I bought a few colors and the burgundy cashmere seems to have color bleeding into the cream pattern. For $170USD for a small cashmere scarf, it seems that the quality is not that great.

The other colors tan, dark brown etc seem better quality. I was also surprised to see that the tag says “designed in Paris and made in China”. I’m a little disappointed.

Helpful customer service staff. Beautiful scarf, well made and in the gorgeous khaki Marle.

Immediate response from customer care, fast delivery! The packaging was to die for and of course the product itself ravishing. I bought the small bandana and I am looking forward to my next purchase which will lbe the large one!Thank you!

Super soft and really nice quality—exactly what I wanted. Very happy with it!

We have shopped a few pieces from the Pierre Charron boutique but I noticed that one bandana was missing once I got back home. I directly emailed the customer service. They were highly cooperative and helpful, they got back to each of my e-mails right away and the result is that they provided me the missing bandana in store once I got there. Thanks for all the team Kujten

I made a payment which included tax and on arrival had to pay extra taxes. I wrote to customer service but unfortunately I am being ignored. I am very disappointed. I bought 3 scarves and I love the product, so sad when customer service is not important.

Beautiful array of products. Very helpful Customer Service team. Easy to use website. DHL delivery. Excellent quality. Innovative designs.

Fantastic products - placed order a bit fast and regret not to add another colour. Tried to reach them many times, but they just sent the order. Afterwards they apologize but no suggestion to solve my little problem.

My recent experience with Kujten was a true reflection of what refined customer care should be.

I wished to exchange a cashmere sweater I had purchased; however, the 14-day exchange period had already passed, and I had unfortunately lost my receipt. Despite this, the team responded with remarkable understanding and discretion. They not only agreed to assist me beyond the stated timeframe, but also took the initiative to retrieve my proof of purchase using the transaction date.

What made the experience particularly distinguished was that the entire exchange was managed online, yet every interaction retained a personal, attentive, and seamless quality. At no point did the process feel impersonal or procedural; rather, it was handled with genuine care and quiet efficiency.

The exchange was completed gracefully, and the professionalism demonstrated throughout speaks volumes about the brand’s standards. In a time when attentive service is not always a given, this experience felt especially considered.
My sincere thanks to the Kujten team for their elegance, responsiveness, and unwavering commitment to excellence.

Appears to be a luxury store with 5-star service from the outside, but once they have your money, it’s a completely different story. I spent over £1,000 in-store on two jumpers and a pair of socks. When I got the socks home, I found a hole in them.

I contacted the store manager, and she told me they don’t do refunds on faulty items! These socks cost £100 — and they came with a hole in them!

I’ve spent just over £2,000 at the Marylebone store in the past six weeks, but after this experience, I’ll be taking my business elsewhere and telling everyone I know to do the same. Outrageous behaviour from what can only be described as rip-off merchants. You have no place in the luxury market

Cost of returns was not advertised, They initially imposed a return cost of €41, in addition to a delivery charge of €15. This is completely unreasonable and out of keeping with other retailers. Customer service responded promptly and reduced the charge to €15, but I’d still have qualms about ordering again. Many high end companies don’t charge for delivery over a certain price, and offer free returns. If they charge this much for delivery, it usually covers the return. That’s expected, as it costs less to sell online.

The saga continues: having refunded the excess postage, the refund for item I have just received effectively deducted the same amount (€41.30) on top of an additional €15 for return shipping costs. The item cost €265 (plus delivery). I have been refunded a total of €208.70, instead of €250. It does not look as if the company is properly set up for e-commerce. It's beyond annoying to have to repeatedly email to sort things out.

I was very disappointed with my experience ordering from the Kujten online shop. The colors of the bandanas shown online are not accurately represented - they looked quite different in reality, which led me to return and reorder them.

However, what frustrated me most was the unclear return policy. Customers end up paying double shipping costs (for delivery and return), which is not clearly stated before purchase. When I contacted customer service, I only received a generic, pre-written response with no willingness to find a fair solution.

For a premium brand, I expected much more transparency and customer care. Unfortunately, I won’t be ordering from Kujten online again.

We just bought a jacket in Kujten Chamonix, the woman in the shop was so helpful. She showed me all the colors available, took all her time to help us out.
In St Tropez I bought 2 jumpers in the Kuyten shop and they couldn’t even talk to me!! So thanks to the saleswoman of the Chamonix shop we will continue being a client of yours!!

I have numerous articles from the Chamonix shop. They are of the highest quality and the staff are helpful at all times .

Refuse to refund the return of a jumper, unused and still in packaging.
Apparently against their policy to refund anything.
Shows remarkable lack of confidence in very expensive clothes.