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Kutchenhaus Reviews 

2,610
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that both the design and installation processes run smoothly and efficiently. Consumers continually note the outstanding quality of the finished kitchens and the remarkable attention to detail provided throughout the entire project. Some reviewers were not happy with the aftercare support and communication difficulties experienced with the local branches after installation. A few other people also felt that getting timely responses to emails or resolving ongoing remedial work took an unacceptably long time.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, frequently praising the fantastic quality, beautiful... See more

Service

Users describe positive interactions with service, highlighting a smooth journey from the initial design... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the craftsmanship,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting patient phone calls,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was extremely patient and helpful, as our plans changed, when the building work progressed. Him being in the showroom in Frome, made everything very easy. His design was practical but... See more

Company replied

Rated 5 out of 5 stars

Despite buying our kitchen 5 years ago Kutchenhaus couldn’t have been more helpful when recently we had an issue with the under cabinet and under-counter lights. They were very keen to help, identify... See more

Rated 5 out of 5 stars

This company is fantastic, going above and beyond. When we experienced problems with our builders they made numerous house calls and talked to our builders directly to sort a solution with our design.... See more

Company replied

Rated 5 out of 5 stars

From start to finish the experience has been great. The quality and price point stood out for us compared to other contenders in the market. Also the advice, support and time provided during the initi... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. also in
  3. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,610)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Whiteley

Rated 5 out of 5 stars

@kutchenhaus_scg (Whiteley)

@kutchenhaus_scg (Whiteley)
10/10 Can’t fault. A professional service from start to finish. A big thank you to the whole team at Whiteley but special mention and thanks must go to John Paul (Designer) and Steve (Installer).
Guys you are both a credit to the business.
Thank you!
P & A

May 12, 2024
Unprompted review
Kutchenhaus logo

Reply from Kutchenhaus

Thank you for taking the time to leave us such a wonderful review!

We are delighted to hear that you enjoyed the whole experience with us from the design with John Paul and the installation from Steve.
We are dedicated to delivering the best customer service we can and its always great to receive a five star review.

It was a real pleasure working with you and we hope you enjoy your stunning kitchen new kitchen for many years to come.


Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley

Kutchenhaus Whiteley (KW) were one of three invited to quote for our New Kitchen and Utility room design and installation. After receiving and analysing the quotes, KW were selected as the successful company to carry out the work. Selection was made on primarily the Design and the timing of installation, whilst the cost considered on the basis of Value for Money. KW were neither cheapest nor most expensive.

KW design in Whiteley by Iain Wraxhall incorporated all our suggestions and requirements and produced a wonderful contemporary design. Thanks Iain.

Gavin the fitter, almost singlehandedly made the design into a reality. Thanks Gavin.

A brilliant result which we are now very happy and proud of and so should KW.

Thanks Kutchenhaus Whiteley.

S Shah BSc,Dip Arch (Hons), RIBA (Retired Chartered Architect).

April 17, 2024
Unprompted review
Kutchenhaus logo

Reply from Kutchenhaus

Thank you for taking the time to leave us such a wonderful review!

We are delighted to hear that you enjoyed the whole experience with us from the design with Iain and the installation from Gavin.

We are dedicated to delivering the best customer service we can and its always great to receive a five star review.

It was a real pleasure working with you and we hope you enjoy your beautiful new kitchen for many years to come.

Kutchenhaus Whiteley Team

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