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Kutchenhaus Reviews 

2,609
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that both the design and installation processes run smoothly and efficiently. Consumers continually note the outstanding quality of the finished kitchens and the remarkable attention to detail provided throughout the entire project. Some reviewers were not happy with the aftercare support and communication difficulties experienced with the local branches after installation. A few other people also felt that getting timely responses to emails or resolving ongoing remedial work took an unacceptably long time.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, frequently praising the fantastic quality, beautiful... See more

Service

Users describe positive interactions with service, highlighting a smooth journey from the initial design... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the craftsmanship,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting patient phone calls,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was extremely patient and helpful, as our plans changed, when the building work progressed. Him being in the showroom in Frome, made everything very easy. His design was practical but... See more

Company replied

Rated 5 out of 5 stars

Despite buying our kitchen 5 years ago Kutchenhaus couldn’t have been more helpful when recently we had an issue with the under cabinet and under-counter lights. They were very keen to help, identify... See more

Rated 5 out of 5 stars

This company is fantastic, going above and beyond. When we experienced problems with our builders they made numerous house calls and talked to our builders directly to sort a solution with our design.... See more

Company replied

Rated 5 out of 5 stars

From start to finish the experience has been great. The quality and price point stood out for us compared to other contenders in the market. Also the advice, support and time provided during the initi... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. also in
  3. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,609)

297 reviews in the last 12 months

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Whiteley

Rated 5 out of 5 stars

Kutchenhaus Whiteley exceptional service

I recently had a beautiful new kitchen designed and fitted by Kutchenhaus Whiteley. Their service has been exceptional and I can’t thank them enough. A new kitchen is a considerable purchase and was quite worried about the whole process. They made everything very simple and clear for me, answering all my queries promptly and in a friendly manner. Keira was a delight to speak to on the telephone and would get straight back to me if I had any questions or concerns during the whole process from surveying, designing, ordering, fitting and signing off my kitchen. All the staff are exceptionally friendly and professional. The quality of my kitchen is first class and the appliances well suited. It was a delightful process from start to finish, Thank you to them all. I would highly recommend them.

July 1, 2026
Unprompted review
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Reply from Kutchenhaus

Sandra, thank you so much for your wonderful review. We're delighted to hear how pleased you are with your new kitchen and that you enjoyed the experience from start to finish.

It was a pleasure working with you, and we're so glad the finished kitchen and appliances are everything you hoped for. We hope you enjoy your beautiful new space for many years to come!

Kind Regards,
The Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Exceptional

Exceptional. From the moment we were greeted/welcomed at the Whiteley showroom by the knowledgeable Allie, upto completion. Iain, the surveyor, came up with an amazing design and the fitters, James and Connor did a superb back to plaster refit. Coming up with solutions rather than problems. Keara, along with the whole team, kept us fully informed throughout. Simon, the office manager, even turned up at the house at 7.30am with a part to avoid any delay. The team and the product are truly excellent.

November 21, 2025
Unprompted review
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Reply from Kutchenhaus

Malcolm, thank you so much for your wonderful review!

We’re thrilled to hear how pleased you are with your new kitchen and that every stage of the process—from initial visit, through to design and installation - met your expectations. It’s great to know the service you have received and the final result reflects your vision so well.

The whole team truly enjoyed working with you on your renovation, and your kind words mean a great deal to us. Thank you again for choosing Kutchenhaus Whiteley. We hope you enjoy your beautiful new kitchen for many years to come!

Warm regards,
The Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley

Iain and the team at Kutchenhaus Whiteley have been an absolute pleasure to deal with from day 1. When planning our dream rennovation / kitchen we met with a few kitchen companies and the experience, professionalism and quality from KutchenHaus was what stood them out from the crowd.
The designs were the real standout and you would struggle to tell the difference from the designs to the finished product if you looked at the images side by side - it really did bring our vision to life.
Iain and Keira have been specific employees to call out as they have been fantastic.
Do not go anywhere else for your kitchen!

January 15, 2025
Unprompted review
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Reply from Kutchenhaus

‘Warren, thank you so much for your wonderful review! We’re absolutely delighted to hear how happy you are with your new kitchen and that the whole experience - from design to installation - lived up to your expectations. It’s fantastic to know the final result matched your vision so closely.



Iain, Keira and the rest of the team really enjoyed working with you on your renovation project, and your kind words mean a lot to us all. Thank you again for choosing Kutchenhaus Whiteley - we hope you enjoy your beautiful new kitchen for many years to come!

Warm regards,
The Kutchenhaus Whiteley Team’

Rated 5 out of 5 stars

Kutchenhaus Whiteley New Kitchen Fit

Kutchenhaus Whiteley We had a full new kitchen installed and we are are blown away with the end result. It looks amazing and we continually recieve compliments on it. The whole process was seemless, the planning by Ian was fabulous and very comprehensive allowing us to fully see what it would like like before proceded, the ordering was very easy and the advice from Ian with making choices was so helpful, his knowledge of appliances and planning is really unmatchable. The fitting and finish was faultless, the fitters were beyond helpful and tidy and easily overcame any inevitable small issues that arose, everything was completed ahead of time and throughout the process Kutchenhaus did everything they could to help us and certainly provided a service that we felt was above anything we’ve experienced before, I would only consider them for any future projects we have 🙏🏼 Thanku once again for an impeccable service 🙂

January 2, 2025
Unprompted review
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Reply from Kutchenhaus

Dear Becky,

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear how pleased you are with your new kitchen - and even more so that you’re receiving so many compliments on it!

It was a real pleasure working with you throughout the entire process. Iain and the rest of the team take great pride in providing expert guidance and a seamless experience from design to installation, so your kind words truly mean a lot to us.

We’re especially glad to hear that the fitters met your expectations and that everything was completed ahead of schedule - we know how important it is to feel confident and supported throughout a project like this. We hope you enjoy your kitchen for many years to come!



Best Wishes,

The Kutchenhaus Whiteley Team’

Rated 5 out of 5 stars

Kutchenhaus Whiteley

Went to several companies for a kitchen design. Iain gave us something with the wow factor that was different. So pleased with the design. Kutchenhaus are not the cheapest but not the most expensive. Good quality German Kitchen. The process of ordering and installation was very well managed. We were kept well informed of each stage. Would highly recommend.

August 1, 2025
Unprompted review
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Reply from Kutchenhaus

Hi Deborah,

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're pleased to hear that Iain was able to deliver a kitchen design with the wow factor you were looking for. It's great to know that the quality and service lived up to your expectations, and that the whole process—from design to installation—ran smoothly for you. Your recommendation means a lot to us. Enjoy your new kitchen, and thanks again for choosing Kutchenhaus Whiteley!

Kind regards,
The Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

The whole process from contacting to completion was very smooth and efficient

The whole process from contacting Kutchenhaus, through design and installation was extremely smooth and efficient. The showroom staff at Whiteley were very patient and listened to what I wanted, and designed an excellent kitchen. The design was clearly documented so there was no ambiguity or surprises. The fitter Ryan was also very helpful and tidy, and fitted the kitchen well with no issues.

May 8, 2025
Unprompted review
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Reply from Kutchenhaus

Dear Mr Lloyd



Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're delighted to hear that your experience with Kutchenhaus Whiteley was smooth from start to finish. It's great to know our showroom team helped bring your vision to life and that the design process was clear and stress-free.



We'll be sure to pass your feedback on to Ryan as well – he’ll be thrilled to hear your comments.



Enjoy your new kitchen and thank you again for choosing us!



The Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Great kitchen and a great customer experience

We wanted to update our kitchen to something new and more contemporary; after researching various companies we chose Kutchenhaus in Whiteley – the main reasons were for their attention to detail, the excellent design service and the reviews we had read.

From start to finish we have been so impressed by the quality of their work, even when we did encounter a few small issues, the team quickly resolved them, going above and beyond to ensure we had a great customer experience. The showroom team, designers, the project management the fitters and the after-care service have all been fantastic.

We are delighted with our new kitchen, and will recommend the Whiteley branch of Kutchenhaus to anyone that wants a new kitchen!

May 3, 2025
Unprompted review
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Reply from Kutchenhaus

Fiona & Lee,

Thank you so much for taking the time to write us such a kind review. We are really pleased that you chose Kutchenhaus Whiteley for your dream kitchen and that the finished product is as good as you had hoped it to be!

We hope you enjoy it for many years to come.

Best Wishes,

The Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Customer care was outstanding

Customer care was outstanding, Iain and staff were so helpful and made sure everything went smoothly from choosing our kitchen to the installation and the aftercare. The kitchen has really got the WOW factor when people see it.We can highly recommend Kutchenhaus at Whiteley Hampshire . Linda Barrett

August 29, 2024
Unprompted review
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Reply from Kutchenhaus

Hi Linda,

Thank you for taking the time to leave us such a wonderful review! It was a pleasure to work on your kitchen, and it certainly is a beautiful transformation. Thank you for your kind words regarding our customer care, it's our priority to provide excellent service throughout, so we will pass on your feedback on to all the team.

We hope you enjoy your kitchen for many years to come and if we can help at all in the future, please do give us a call!

With thanks from all the Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley

Kutchenhaus Whiteley
Very pleased with the whole experience from Ian doing a wonderful design to Gavin doing a wonderful job with the installation. I went to Kutchenhaus because I wanted it completed while I was away on holiday and needed a company I could trust in my absence.

November 20, 2024
Unprompted review
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Reply from Kutchenhaus

Thank you Susie for leaving us a lovely five-star review!

We are so pleased you found you could trust us with your project and as a local business, we take pride on making the whole process seamless as we know it can be stressful time.

Iain and Gavin really enjoyed working with you on your dream kitchen and we hope you continue to enjoy your kitchen for many years to come!

Kind regards

The Kutchenhaus Whiteley team

Rated 5 out of 5 stars

Dream Kitchen from Kutchenhaus Whiteley…

We’ve had our dream kitchen installed by Kutchenhaus Whiteley. From start to finish they listened and have completed the project to the high standard we only dreamt of. We chose Kutchenhaus because there was no hard sale, they were not pushy and have been so friendly throughout. The quality of the product was also a strong factor in our choice for one of their kitchens. Iain designed our kitchen with our ideas and needs at the forefront - now we have the most user friendly and beautiful kitchen imaginable. The service is 10 out of 10 with the importance of the finer details.
For a couple who do not know where to start with any DIY Kutchenhaus took away the stress and worry by completing the entire project - kitchen, floor and a beautiful nature wall. We can’t express our recommendation more!!

December 4, 2024
Unprompted review
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Reply from Kutchenhaus

Hi Cara,



Thank you for taking the time to leave us such a wonderful review! It was a pleasure to work on your kitchen, we’re thrilled to hear we could take the stress out of the project, your kitchen certainly has had a big transformation!



It’s great to know that Iain listened and designed to your requirements, and you found our service to be supportive throughout.



We hope you enjoy your kitchen for many years to come and if we can help at all in the future, please do give us a call!



With thanks from all the Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley

Kutchenhaus Whiteley
I have a wonderful new kitchen thanks to Iain and the team at Kutchenhaus Whiteley. The attention to detail with our requirements was amazing!

November 20, 2024
Unprompted review
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Reply from Kutchenhaus

Hi Hilary,

Thank you so much for leaving us such a lovely review.

We are so glad that you are pleased with your finished kitchen and that you are now able to enjoy your new space!

We greatly appreciate your feedback and for choosing us to complete this amazing design for you.

Kind Regards,

The Whiteley Showroom Team

Rated 5 out of 5 stars

A massive thank you to Iain and the…

A massive thank you to Iain and the team at Kutchenhaus, Whiteley. I am absolutely delighted with our new kitchen. In fact, we can’t think of a single thing we would change!

Right from the outset when I met Iain, he was friendly, professional and full of ideas … for those that maybe don’t have the vision, (like me) he helped put together a bespoke design and layout after taking the time to understand our needs.
Top class service and products from start to finish. Amazing result and cannot recommend highly enough.. thank you Kitchenhaus, Whiteley!

May 1, 2024
Unprompted review
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Reply from Kutchenhaus

Hi Lisa,

Thank you so much for taking the time to leave such a wonderful 5 star review.

We are so pleased you were happy with design ideas Iain provided and the entire process from start to finish and now enjoying your fantastic new German kitchen!

We will make sure to pass your kind words on to Iain and all involved in your project.

Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

We have a small kitchen so space was a…

We have a small kitchen so space was a real issue for us. Iain from the Whiteley branch did a great job working with us designing what we wanted.
Very happy with the installation, fitters were (James & Connor) prompt with time scale, deadline and attention to detail.
We did have an issue with the Quooker hot water tap but that was resolved promptly.
Very happy with the finished produce and would recommend.

August 19, 2024
Unprompted review
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Reply from Kutchenhaus

Dear Andrew,

Thank you for taking the time to leave us a lovely review!

We are delighted to hear that you had a great experience with Iain and the whole Whiteley showroom and James & Connor from the installation team. Working on your project with you as an absolute pleasure and to hear that you had such a positive experience with us is amazing!


We appreciate your kind words; Your satisfaction is our top priority. We hope you enjoy your new kitchen for many years to come.

Kutchenhaus Whiteley Showroom Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley / Chichester has…

Kutchenhaus Whiteley / Chichester has provided excellent customer service throughout the entire process, from design, thanks Iain! to installation, thanks Adam! The whole team, particularly Pip, Adam and Iain, were consistently responsive and accommodating to my needs. They kept me informed about delivery and installation dates and were understanding when I needed to reschedule when my build dates moved. I am extremely happy with the design, quality of the kitchen and the level of service I received. I highly recommend Kutchenhaus for both the service and finished product.

October 28, 2024
Unprompted review
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Reply from Kutchenhaus

Hi Sarah, Thank you so much for taking your time to send us a review, and for your kind words about our staff, we will be sure to share with all involved.

We are delighted to hear you are so happy with your beautiful kitchen, and we hope you enjoy it for many years. It was a pleasure working with you.

From All at Kutchenhaus Chicheste

Rated 5 out of 5 stars

Kutchenhaus - Whiteley

From the moment my wife and I visited the Kutchenhaus Whiteley showroom we were impressed with the standard of their customer service and of the high quality of kitchens on offer. We received expert help throughout the kitchen design process by Iain and also Allie and we easily arrived at a design that we were very happy with. The subsequent process of delivery of the new kitchen units and associated equipment (ovens, hob, dishwasher, sink and taps etc.) was very smooth and on time. The removal of the old kitchen and installation of the new kitchen went completely as planned. The installation team of James and Connor (with their support trades) was faultless, nothing was too much trouble for them to ensure that we were completely satisfied customers.
We are totally satisfied with our new kitchen and would not hesitate to recommend Kutchenhaus Whiteley to others - in fact we already have neighbours about to have their kitchen replaced by them!
PM

September 25, 2024
Unprompted review
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Reply from Kutchenhaus


Hi Phil

Thank you for taking the time to leave us such a wonderful review!

We are delighted to hear that you enjoyed the whole experience with us from the design with Iain and Allie and the installation from James & Connor

We are dedicated to delivering the best customer service we can and its always great to receive a five star review.

Thank you for recommending us to your neighbours.

It was a real pleasure working with you and we hope you enjoy your beautiful new kitchen for many years to come.

Kutchenhaus Whiteley Team

Rated 5 out of 5 stars

We were completely happy with the whole process

We were completely happy with the whole process from "just looking" around the Whiteley store on a couple of occasions where Keira and Allie from the showroom team were polite and helpful; to meeting Simon the manager and then Iain the kitchen designer. Iain was helpful in adjusting our design to meet our budget.
Communication was excellent through from design to delivery and during fitting.
Ryan did a great job fitting the kitchen and Henry did a great job laying the flooring.
Based on our experience we would be happy to recommend Kutchenhaus Whiteley.

June 3, 2024
Unprompted review
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Reply from Kutchenhaus

Dear Carol,

Thank you for taking the time to leave us a lovely review!

We are delighted to hear that you had a great experience with Iain and the whole Whiteley showroom and installation team. Working on your project with you as an absolute pleasure and to hear that you had such a positive experience with us is amazing!


We appreciate your kind words; Your satisfaction is our top priority. We hope you enjoy your new kitchen for many years to come.

Kutchenhaus Whiteley Showroom Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley deserve the 5 stars

Kutchenhaus Whiteley experience was brilliant from start to finish. We did the usual other companies thinking Kutchenhaus was out of our budget; we wish we had gone direct to Kutchenhaus. The designer (John Paul) created our dream kitchen, solved a problem with the pantry door all within our budget. He spent time to make sure it had all the appliances we wanted, the Bora hob is amazing. We met the fitter Mark, before the design went for final checking. Mark was totally professional and very personable, he was always on time, respectful of our home and solved problems quickly. We had a issue with the sink, not Kutchenhaus fault, this was resolved quickly and without fuss, Mark made sure we had all we needed and more. At all times the show room team were available, quick to respond and solved any queries we had. The whole experience has been a pleasure, the team are professional and made sure we informed at every stage of the order, delivery was exactly on time, installation was done within the scheduled week and checked again before sign off. We highly recommend Kutchenhaus Whiteley for the outstanding customer service and the kitchens they supply and fit. We are very happy customers.

May 16, 2024
Unprompted review
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Reply from Kutchenhaus

Thank you for your wonderful review!

We are delighted to hear that you had a great experience with our Whiteley branch. It was an absolute pleasure in working with yourself and your wife on your dream kitchen. Its great to know that JP was attentive to your needs and delivered a stunning kitchen design that suits your space and style. Mark installing the kitchen bringing your design to life. We appreciate your kind words. We hope you enjoy your new kitchen for many years to come.

Best wishes

Kutchenhaus Whiteley Showroom

Rated 5 out of 5 stars

Superb design experience

Very happy with our kitchen from Kutchenhaus Whiteley. Quality is great but the real difference was the design input from Iain, proper site visit, long discussion on our style preferences and wants then some great innovative design ideas. Sooooo different to the normal kitchen vendors with their showroom design suites which in our experience just offered "standard" designs. This was much more like a bespoke designer approach but without the "bespoke designer" price tag.
We had a few glitches along the way but Iain and the team were great at sorting these out as well hence the 5 star review.

April 1, 2024
Unprompted review
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Reply from Kutchenhaus

Dear Mr Major

Thank you for your wonderful review!

We are delighted to hear that you had a great experience with Iain and the Whiteley showroom. It’s great to know that Iain was attentive to your needs and delivered a stunning kitchen design that suits your space and style.

We appreciate your kind words; Your satisfaction is our top priority. We hope you enjoy your new kitchen for many years to come.

Kutchenhaus Whiteley Showroom Team

Rated 5 out of 5 stars

Kutchenhaus Whiteley

We are over the moon with our new kitchen purchased from the Whiteley store. We shopped around from Chichester to Winchester but as soon as we walked into the Whiteley store and spoke to Iain we knew this is where we had to buy from. Iain produced the best kitchen plan incorporating everything we had asked for and more! Ryan the kitchen fitter was professional and completed the fit perfectly. The after sales team have also been great and have been out to visit on numerous occasions just to check we are happy with everything. Will definitely be recommending to friends and telling them not to shop around just go straight to Kutchenhaus!!

May 1, 2024
Unprompted review
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Reply from Kutchenhaus

Thank you for taking the time to leave us a lovely Review!

Working on your project with you as an absolute pleasure and to hear that you had such a positive experience with us is amazing

We really hope you enjoy your kitchen for many years to come and thank you again for choosing Kutchenhaus Whiteley

Rated 5 out of 5 stars

Well done to Whiteley Kutchenhaus

All the installers and staff from the Whiteley Showroom were outstandingly professional and helpful during what is always a difficult time without a kitchen. Their work ethic, (when a job needed to be completed by the end of a day it was done), continuity of care, project management and after care was outstanding.
The completed Kitchen is beyond our expectations!
If I could give this company 6 stars I would.

May 17, 2024
Unprompted review
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Reply from Kutchenhaus

Thank you for the lovely five-star review Mr & Mrs Gardner

As we are a local business, we take pride on making the whole process seamless as we know it can be stressful time.

Iain and Gavin really enjoyed working with you on your dream kitchen.

We hope that you have many years of enjoyment in it.

Kind regards

Showroom Whiteley

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