Impossible to verify I played at a casino won and need to verify by bycaid. Gues what i send more then 10 a 12 times documents and get the same reponse Verification details: Address veri... See more
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I currently passed my first account. This is frustrating, as for it’s weekend and will probably not be helped until Monday! I waited 2 days to pass the challenge just for me to get stuck on a... See more
Company replied
This is the worst company for kyc verification, trust me they are just designed to milk us, why on the earth will you allege me of fake/forged document did you even check for the authenticity before c... See more
Company replied
UPDATE: I responded to their invitation to investigate my issue. This is their response: NOTHING. That's it. No response. Liars. Don't trust their review responses. Probably some AI agent just posti... See more
Company replied
Company details
Written by the company
Kycaid is a one-stop-shop compliance agent that covers all needs of businesses dictated by the regulators and international compliance standards no matter of size and industry. Kycaid platform combines AI technology for KYC/AML automation and qualified specialists to conduct the fastest, secure and compliant solutions for your business. Why KYCAID? ❇️ Quality - Proprietary compliance system and qualified legal specialists to reach supreme results. ❇️ Security - Best industry security standards confirmed by ISO certification and regular security audits. ❇️ Fast - Instant documents and selfie verification and the highest possible SLA for manual checks. With us, you will accelerate customer interaction, reduce risks and simplify your business processes. Contact us: business@kycaid.com or support@kycaid.com Telegram: @kycaid_support Visit our website: https://kycaid.com/
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2.4
Poor
38 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Impossible to verify!
Impossible to verify
I played at a casino won and need to verify by bycaid. Gues what i send more then 10 a 12 times documents and get the same reponse
Verification details:
Address verification: Approved
Payment method verification: Declined (The document you provided does not meet the verification requirements. Please review the document guidelines carefully and upload the correct type of document. Ensure that your first name, last name, and all required details are clearly visible and match the information entered in the form (if applicable).)
I send my personal bank card + bank account statement. They still not approved. Even the casino say its stranges because the documents are legit.
April 13, 2026
Unprompted review
Reply from Kycaid Limited
Dear GS,
Thank you for reaching out. We're sorry to hear about the difficulties you've encountered with the identity verification process.
Please note that the verification criteria — including approval and decline rules — are configured and managed by the casino operator. As such, the operator would need to contact us directly to review and resolve any issues related to your verification.
In the meantime, if you'd like us to investigate further, please don't hesitate to reach out to us at business@kycaid.com, and our team will be happy to assist.
Best regards,
KYCAID Support Team
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They come here and say reach to our…
They come here and say reach to our support team and we'll fix the issue where the reality is they barely care and respond, guys stay away from these scammers!
March 7, 2026
Unprompted review
Reply from Kycaid Limited
Dear Kirubel,
We already responded to your previous review and directed you to contact us at support@kycaid.com — to date, we have received no message from you through that channel.
We are happy to help any customer with a legitimate concern, but we are not able to resolve issues we are never contacted about. Our offer still stands: please reach out to support@kycaid.com with your details and we will look into your case.
We kindly ask that claims be accurate before serious allegations are made against our business.
Guys
Guys, I felt really bad because of the way they work, I became a funded trader after 3 years of pain and suffering then to be banned and took away my funded account just because they said my documents were forged, and when I look for support to address the issue there was no support. Just terrible KYC verifier and I wish one day you will get exposed and sued.
March 4, 2026
Unprompted review
Reply from Kycaid Limited
Dear Kirubel,
We’re sorry to hear about your experience and that you felt you didn’t receive the support you needed. Please contact our support team at support@kycaid.com
, and we will be happy to look into the issue with your verification and assist you where possible.
Please note that the verification requirements and rules are defined by the company requesting the verification, and KYCAID must follow those requirements when processing applications.
Mera account unblock plz merr hi…
Mera account unblock plz merr hi document hai
November 12, 2025
Unprompted review
Reply from Kycaid Limited
Hello Ashish,
Please contact our support team at support@kycaid.com to resolve your idv issue.
This is the worst company for kyc…
This is the worst company for kyc verification, trust me they are just designed to milk us, why on the earth will you allege me of fake/forged document did you even check for the authenticity before concluding.. how I wish you guys can be sued to course for this nonsense. I provided original documents even with QR you are here saying I forged documents
October 16, 2025
Unprompted review
Reply from Kycaid Limited
Dear Lazkibalo, we follow our clients' rules that they set up. Multiple accounts are not allowed due to their regulations. You already have a verified account, and the second was declined because you violated the multiple account rule of your service provider.
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System Deeply Flawed
UPDATE: I responded to their invitation to investigate my issue. This is their response: NOTHING. That's it. No response. Liars. Don't trust their review responses. Probably some AI agent just posting a marketing message to alleviate concerns that its a scam product.
System deeply flawed. AI bot flagged perfectly legitimate documents. It spit out a false negative and got me banned from a trading platform. Errors like this are very costly to both the client and the customer, since they both lose. A better system would require human follow up on flagged identification. This is a complete AI fail.
July 1, 2025
Unprompted review
Reply from Kycaid Limited
Hello Max,
We are sorry that you faced a problem with the automatic verification process. We have a fallback to the manager and client support communication. Please let us investigate your case and adjust accordingly. We will appreciate your contacting us at business@kycaid.com
the worst ever bad experience with kyc…
the worst ever bad experience with kyc verify
May 13, 2025
Unprompted review
Reply from Kycaid Limited
Dear Ali,
We regret to hear about your experience and would like to clarify a few points regarding our verification process.
You have been rejected for the fraudulent activity. The acceptance or rejection of verification is solely determined by our clients—the businesses that use our KYC services. As a provider, we must follow their policies and regulatory requirements. Unfortunately, this restricts our ability to process such cases. If you believe your verification should be accepted, we recommend contacting the service provider you are registering with, as they have the authority to approve your case at their discretion. We understand that verification processes can sometimes be frustrating, but our role is to uphold security and compliance standards set by regulatory bodies and our clients.
Best regards,
KYCAID Team
Can't contact the support
Company doesn't answer already more than 10 days.
April 10, 2025
Unprompted review
Reply from Kycaid Limited
Dear Thomas,
Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience you've experienced. After reviewing our records, we couldn't find any support inquiries under your name. To assist you promptly, please contact our support team at support@kycaid.com with the details of your issue. We're committed to resolving this matter as quickly as possible.
Thank you for your patience and for giving us the opportunity to make things right.
For KYC kycaid is a first-rate tool
For KYC kycaid is a first-rate tool. Their security precautions are comforting, and the verifying process is simple. Recently I had to go through their KYC verification; all was finished in a few minutes. Their efficiency and the calibre of the service given really wow me.
July 24, 2024
Reply from Kycaid Limited
Hello Roman, thank you for your positive review!
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KYCAID surpasses all my expectations
KYCAID surpasses all my expectations! The staff is really helpful and the platform is simple and effective. Along the road, I had some questions, and they answered practically right away, fixing everything. Integration with our system was easy, and the verifying process (our flow is doc+biometric liveness) is fast. Excellent work!
February 23, 2025
Reply from Kycaid Limited
Thank you! We appreciate your time and kind words
Finding a platform that provides both…
Finding a platform that provides both KYC and AML services easily was a challenge for us. But we met KYCAID. Great service generally, and most definitely worth the expense!
February 12, 2025
Reply from Kycaid Limited
Thank you, we appreciate your time and kind words.
We lately included KYCAID into our…
We lately included KYCAID into our system, and the integration went really smoothly. The extensive features of the platform have helped to simplify our client-verifying process. Kycaid was a fantastic option for us because of its simplicity and quick help anytime needed. Quite pleased with the service!
February 26, 2025
Reply from Kycaid Limited
Thank you, we appreciate your time and your kind words!
I have been using KYCAID for some time…
I have been using KYCAID for some time now, and I have to say—the experience has been excellent. Customer service is quite responsive. As a start-up, we took a legal consultation before launch as well. Strongly advise anyone seeking dependable compliance solutions!
February 25, 2025
Reply from Kycaid Limited
Thank you Victoria!
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The easier settings from all we seen on…
The easier settings from all we seen on kyc platforms before. OCR works well. 5 stars.
March 1, 2025
Reply from Kycaid Limited
Thank you for your review!
Poor Customer Support & Unfair Verification Process
I had a terrible experience with KYCAID. Their verification process is frustrating and inconsistent. I accidentally uploaded the wrong documents and immediately corrected my mistake, but they still refused to verify my account. Instead of offering proper support or a chance to fix the issue, they kept sending the same automated response.
Their customer service is terrible—there’s no real human assistance, just repetitive messages with no solution. If you need a reliable verification service, I strongly advise looking elsewhere. KYCAID is not worth the hassle.
#AvoidKYCAID 🚫
February 13, 2025
Unprompted review
Reply from Kycaid Limited
Dear Shakir,
We regret to hear about your experience and would like to clarify a few points regarding our verification process.
First and foremost, KYCAID provides real human support, not automated responses. Our compliance managers carefully review each case to ensure accuracy and compliance with industry regulations.
It is important to note that the acceptance or rejection of verification is solely determined by our clients—the businesses that use our KYC services. As a provider, we are obligated to follow their policies and regulatory requirements. In accordance with industry standards, submitting multiple individuals' documents under a single verification attempt is considered fraudulent activity. Unfortunately, this restricts our ability to process such cases.
If you believe your verification should be accepted, we recommend contacting the service provider you are registering with, as they have the authority to approve your case at their discretion.
We understand that verification processes can sometimes be frustrating, but our role is to uphold security and compliance standards set by regulatory bodies and our clients.
Best regards,
KYCAID Team
Worthless
The staff is awful. I had a document from last year to verify, and they just banned me. I wrote to support and they are awful. They just give me a random answer and did nothing to fix it. And after that, just let me seen. Even though I tried to explain and to upload a new document. They just ban you and don't answer anymore. One of the worst support ever.
February 7, 2025
Unprompted review
Reply from Kycaid Limited
Dear Amarildo,
Documents with handwritten corrections over printed text of document issue date are considered altered and cannot be accepted as valid. This is a strict policy set by our clients to ensure compliance and security.
As a result, further verification attempts were restricted. Our role is to follow these requirements, and we are unable to make exceptions.
Best regards,
The KYCAID Team
Terrible experience with Kycaid
I have tried to verify my identity with Kycaid using two different identification documents, and both were rejected without any clear reason. I even tried using three different devices to rule out technical issues, but the outcome was the same.
The worst part is their customer support—it is practically nonexistent. They take forever to respond, and when they do, their answers are useless and provide no real solutions. It feels like they reject documents without proper review and without offering any real assistance to fix the issue.
I do not recommend this service at all. It is frustrating, inefficient, and unreliable.
January 29, 2025
Unprompted review
Reply from Kycaid Limited
Dear Mahc,
We regret to learn that you've encountered challenges during the KYC verification process. Our system restricts users from undergoing multiple KYC attempts to prevent the creation of multiple accounts, which is considered fraudulent activity. This measure aligns with our client's regulatory requirements.
While this policy is firm, we are committed to assisting you. Please contact us at business@kycaid.com, providing relevant details of your case, so we can review your situation and determine if a resolution is possible.
Best regards,
KYCAID Team
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Businesses thinking about using Kycaid, don't bother if you want customers
This app is more trouble than it is worth. Time I have wasted on trying to verify id. This application drives you nuts. We have wasted so much time. Now at the point where the company who we were seeking to join their service we are thinking is this really worth it. Total frustrating rubbish. There is no easy accessible support, guidance when things don't work. It is truly awful. There are better more seamless id verification applications on the market.
update 17/12/24 - Kycaid, thank you for your response. I will take you up on the offer and send you an email with the detail on the issue experienced. Hopefully you will be able to resolve issue and I will be able to give a positive update here. Fingers crossed.
December 17, 2024
Unprompted review
Reply from Kycaid Limited
Dear Kelly,
We sincerely apologise for the inconvenience and disappointment you experienced with KYCAID. Providing excellent service is our priority, and we deeply regret falling short of your expectations.
Typically, we maintain close communication with our clients through group chats on WhatsApp, Slack, or Telegram following the initial demo call to ensure smooth support and assistance. As we recently launched new ID check algorithms, your feedback is incredibly valuable to us for identifying areas for improvement.
To address the issues you faced, we’d like to offer bonuses as compensation and provide personal assistance to resolve any concerns. Please share more details at business@kycaid.com so we can make things right.
Thank you for giving us the opportunity to address your concerns.
Kind regards,
The KYCAID Team
REJECTED KYC
I used two of my identifications but ended up getting rejected. I emailed their support, but it says I have to use another device. I did, but it still fails. WORSE, DON'T TRY PROP FIRMS WITH THIS KIND OF KYC
UPDATE: I GOT VERIFIED
December 13, 2024
Unprompted review
Reply from Kycaid Limited
Dear Sam,
Thank you for your feedback. Upon reviewing our system, we can see that your verification was successfully completed on the 8th attempt. Prior to this, some submissions were declined due to incorrect identification documents and not fully adhering to the verification guidelines.
We appreciate your understanding and encourage you to reach out if you have any further questions or need assistance in the future.
Kind regards,
The KYCAID Team
WHY IS IT ALWAYS SELF CLAIMED BRILLIANT COMPANIES??
I currently passed my first account.
This is frustrating, as for it’s weekend and will probably not be helped until Monday!
I waited 2 days to pass the challenge just for me to get stuck on a loading screen.
Stated on Google you guys take up to 5 min to verify a person, I disagree. Please fix your clients external links and give the people the expertise they expect! You are making it so much more difficult for me to get the funded account I have worked for!
December 6, 2024
Unprompted review
Reply from Kycaid Limited
Dear Jay,
Thank you for your feedback, and we deeply regret the frustration you’ve experienced. We completely understand how delays can impact your goals and sincerely apologise for the inconvenience caused.
While our verification process typically takes under 5 minutes, certain cases may experience delays due to technical issues or specific verification procedure settings established by our clients. These settings can vary from case to case, depending on the requirements we are instructed to follow.
Our team is currently investigating to ensure everything functions seamlessly moving forward.
We’d like to resolve this for you as quickly as possible. Please reach out to us directly at business@kycaid.com with your details so we can prioritise your case and identify the root cause of the delay.
We value your patience and trust in KYCAID and are committed to ensuring a smoother experience for you in the future.
Kind regards,
The KYCAID Team
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