Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage). Excelent item dispatched exactly as described on their website... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I place and order on this website, order came but was return to them saying i refused the package, never even set my eyes on the package, now have been waiting for weeks for a refund no respond, custo... See more
Returned a item I thought was broken after a couple of days and they sent it back with no repairs because it was out of battery and worked with the right power adapter (which they did not give) then w... See more
Really quick response in answering a query, item was shipped at the first opportunity and arrived within the advised maximum working days for delivery . Product was as per the advice and at a price wh... See more
Company replied
Company details
Written by the company
Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.
Contact info
Mezi Vodami 23, 143 00, Praha 4, Czech Republic
- communication@kytary.co.uk
- www.kytary.co.uk
3.3
Average
832 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
December 1, 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Advertisement
First Class Service
I did not realise Kytary were based in the Czech Republic but it made absolutely no difference. Transaction was easy. Goods dispatch and delivery was quick. Very satisfied
December 1, 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great product
December 1, 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Great discount, top item, quick delivery
I got a Marine Band Deluxe harmonica with an ~10£ discount! It came fast, the sound rocks, and I’m very happy about just everything. :-) Thank you guys!
December 1, 2020
Reply from Kytary
Hello, thank you very much for your review. We were glad to be at your service. We're happy you are satisfied with the product you purchased. We hope you will shop with us again in future. Tomas
Advertisement
Excellent...thank you.
I had only one issue which was using the automated payment service, it wouldn't accept my sterling pound. I had to pay via invoice and bank charges. This said. It was still cheaper to buy from Kytary. Customer service was excellent over the phone and I received my purchase items within four working days which was brilliant and unexpected.
I am very happy with my purchase.
Thank you Kytary.
from Mark.
December 1, 2020
Reply from Kytary
Oh hi, Mark, thank you very much for your review. We were glad to be at your service and to be able to help you with the payment issue. We're also happy we could offer you the product you wanted for the best price around. We hope you will shop with us again in future. Tomas
Excellent service
Excellent service! The product arrived quicker than I thought it would.
December 1, 2020
Reply from Kytary
Hello Lindsay, thank you very much for your review. We're happy we could deliver the item you wanted quckly. We were glad to be at your service. We hope you will shop with us again in future. Tomas
Reply from Kytary
Hello Rus, thank you very much for your review. We hope you will shop with us again in future. Tomas
Ordered a guitar accessory online
Ordered a guitar accessory online. Arrived within a week and had tracking alerts throughout. Can't ask for more.
December 1, 2020
Reply from Kytary
Hello R. Ward, thank you very much for your review. We're happy we could provide you with the guitar you wanted in a short time. We hope you will shop with us again in future. Tomas
Advertisement
There wasn’t a clear day to expect the…
There wasn’t a clear day to expect the package to arrive and when it did it was broken and had to send off for parts to fix it
December 1, 2020
Reply from Kytary
Hello Jake, we're sorry for the inconvenience. Thank you very much for your review. I can see you have been in touch with our claims department and your issue has ben taken care of - my colleagues have sent you new tunung machines. Tomas
Great site
I’ve used this site a few times and never been disappointed. I do, however, find the payment system a little clunky.
November 30, 2020
Reply from Kytary
Hello Carole, thank you very much for your review. We're happy to be at your service every time you shop with us. We're trying to improve our services and the payment is one of the features we have been working on to improve. We hope you will shop with us again in future. Tomas
Reply from Kytary
Hello David J, thank you very much for your review. We hope you will shop with us again in future. Tomas
Great products, great service
Fast delivery, great service, helpful tracking information, brilliant range of products
November 30, 2020
Reply from Kytary
Hi Ed, thank you very much for your review. We were happy to be at your service ans we're happy you were satisfied with it. We hope you will shop with us again in future. Tomas
Advertisement
Well Done Kytary
For my first order with Kytary .I was happy ,the packaging was good and the product was as described. Nothing wasn't missing or damaged .
Plus most important it arrived within the time scale that mentioned when ordering was completed.
November 28, 2020
Reply from Kytary
Hello Marty, thank you very much for your review. We were glad to be at your service and we're happy we could provide you with the product you wanted. We hope you You will shop with us again in future. Tomas
Pleasure to deal with!!
November 27, 2020
Reply from Kytary
Hello George, thank you very much for your review. It was a pleasure for us to be at your service. Tomas
Ordered my Seagull guitar on Thursday…
Ordered my Seagull guitar on Thursday evening and it was delivered on Wednesday morning.
Excellent service and will use again. Good tracking and delivery by DPD.
Thanks
Geoff
November 27, 2020
Reply from Kytary
Hello Geoff, thank you very much for your review. We were glad to be able to offer you the guitar you wanted and that we were able to deliver it to you quickly. We hope you will shop with us again in future. Tomas
Reply from Kytary
Hi, Chris, thank you very much for your review. We were happy to be at your service. Tomas
Advertisement
Great service kept me updated as…
Great service kept me updated as delivery to the uk can be awkward sometimes, took ten days from ordering which considering the distance was well worth it. The price is literally unbeatable so I’ll be using these guys from now on. Perfect l.
November 27, 2020
Reply from Kytary
Hello Mr. Quinn, thank you very much for your review. We're happy you were satisfied with our service, we're happy we could offer you the product you wanted for the best price around. We will be looking forward to your next purchase with us. Tomas
Good price and great service
Good price and great service. Small hiccup with online payment quickly and easily fixed via courteous online chat. Clear communication of despatch and was able to track parcel which arrived in just a few days and ahead of expected date. Well packaged.
November 26, 2020
Reply from Kytary
Hello KS, thank you very much for your review. We're happy we could resolve the payment issue and dispatch your order quickly in order to be delivered to you as soon as possible. We were glad to be at your service. We hope you will shop with us again in future. Tomas
Bought a keyboard want to return it…
Bought a keyboard want to return it sent two emails over week ago no reply.. Do not use this firm....
November 25, 2020
Reply from Kytary
Hello Francis, we will get in touch with you immediately and resolve the issue. Our claims departmet will be told to get in touch with you as soon as possible. We're sorry for not responding earlier to your e-mails. Thank you very much. Tomas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.