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See what reviewers are saying

Rated 5 out of 5 stars

Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage). Excelent item dispatched exactly as described on their website... See more

Company replied

Rated 1 out of 5 stars

I place and order on this website, order came but was return to them saying i refused the package, never even set my eyes on the package, now have been waiting for weeks for a refund no respond, custo... See more

Rated 1 out of 5 stars

Returned a item I thought was broken after a couple of days and they sent it back with no repairs because it was out of battery and worked with the right power adapter (which they did not give) then w... See more

Rated 5 out of 5 stars

Really quick response in answering a query, item was shipped at the first opportunity and arrived within the advised maximum working days for delivery . Product was as per the advice and at a price wh... See more

Company replied

Company details

  1. Musical Instrument Store

Written by the company

Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

832 reviews

5-star
4-star
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1-star

No history of asking for reviews

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3.3

All reviews

(832)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Very quick. Very easy. Well packaged. Really good price. I would use them anytime!

November 20, 2020
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Reply from Kytary

Hi Tim, thank you very much for your review. We were glado to be at your service, we hope you will shop with us again in future. Tomas

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Rated 5 out of 5 stars

First Class Transaction!

From initial order to delivery a painless smooth transaction!

November 18, 2020
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Reply from Kytary

Hi Simon, thank you very much for your review. We're happy your experience with us was pleasant, we were glad to be at your service. We hope you will shop with us again in future. Tomas

Rated 2 out of 5 stars

Why are you Not trusted by card company

Your web site would not take my payment so had to abort my purchase, and buy guitar and amp somewhere else.?

November 18, 2020
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Reply from Kytary

Hello Kay k, we have checked your order, the payment did not go through for you did not verify it via your mobile phone. We're sorry, but the error was not on our side. You can all our customer support line 020 8089 1481 and reorder the products, you can also ask about alternate payment methods. Thank you for understanding. Tomas

Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was easy. Very impressed with how quickly the order came.

November 18, 2020
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Reply from Kytary

Hello Angela, thank you very much for your review. It was a pleasure for us to be at your service. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Great customer service and a grear…

Great customer service and a grear product . Happily buy here again.

November 18, 2020
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Reply from Kytary

Hi Karl, thank you very much for your review. We were glad to be at your service. We will be looking forward to your next purchase with us. Tomas

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Rated 5 out of 5 stars

Excellent service and delivery time…

Excellent service and delivery time from CZ, 3 days!. Well packaged and good kit. Great to receive a second package containing a mains adapter for UK use.

November 16, 2020
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Reply from Kytary

Hi Nick, thank you very much for your review. We were glad to be at your service, we're happy you like your new instrument. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Good service the equipment arrived as…

Good service the equipment arrived as expected which considering the distance to the UK is very good

November 16, 2020
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Reply from Kytary

Hi Stephen, thank you very much for your review. We're happy your order was delivered on time to you. We hope you will shop with us again in future. Tomas

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Rated 5 out of 5 stars

Excellent service

Excellent service. Item arrived very quickly and was updated regularly on delivery status.
Also was the best price I could find on line..very pleased

November 16, 2020
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Reply from Kytary

Hello, thank you very much for your review. We were happy to be at your service and that we could offer you the product you needed for the best price. We hope you will shop with us again in future. Tomas

Rated 4 out of 5 stars

Communications were fine however only…

Communications were fine however only three stars as I ordered a piano which was supposed to be in stock end of October, only to be told shortly beforehand that due to delays it would be early January - which was disappointing. That said - communications and updates were clear. Had delivery been as advised at time of purchase would have been a five star review based on experience to date. Nb. Updated to 4 star after feedback from Kytary - impressive that they took the time to respond so constructively. I would recommend.

November 15, 2020
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Reply from Kytary

Hello Andrew. We're deeply sorry we have not been able to dispatch your order. Unfortunately, the Yamaha YDP series is currently unavailable worldwide. You may get in touch with us via e-mail on comunication@kytary.co.uk and we will offer you an alternative product of the same quality which is in stock and available for immediate dispatch. Thank you very much for your review. Tomas

Rated 5 out of 5 stars

Bought a Hohner "Flexrack" Mouthorgan…

Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage).

Excelent item dispatched exactly as described on their website (and on Hohner's own website).

It also arrived much sooner than I expected which was an additional bonus.

Yeah, I'd buy from these guys again, and have them bookmarked as a go to site for the next time I'm looking for any gear.

Cheers!

November 13, 2020
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Reply from Kytary

Hi Michael, thank you very much for your review. We're happy we could offer you the product you wanted for the best price, also, we're happy you like it and that it makes you happy. We will be looking forward to your next purchase with us. Tomas

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Rated 1 out of 5 stars

We are still waiting for delivery they…

We are still waiting for delivery they have tried to deliver twice and both times to the wrongs address.... your help in this would be much appreciated

November 13, 2020
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Reply from Kytary

Hello Clive, we're sorry for the inconvenience, we will get in touch with you personally and figure out a solution for the issue. Thank you very much. Tomas

Rated 5 out of 5 stars

I waited over a fortnight with a…

I waited over a fortnight with a British dealer waiting for a Sandberg bass that never came, dreadful service and the dealer was quite nonchalant about it all. I took a chance on Kytary and I'm very glad I did, four days later a lovely Sandberg TM4 bass arrived. Good service, good price and quickly delivered, everything the British supplier failed to deliver. If I was to be a little pedantic, the bass needed another layer of cardboard just to ensure the guitar wwould be free from damage. Having said that I would not hesitate to recommend Kytary and DPD couriers a winning combination.

November 13, 2020
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Reply from Kytary

Hello Aidan, thank you very much for your review. We're happy we could offer you the bass you wanted. I will inform my colleagues about the packaging, the will definitely pack your next order in more layers of cardboard. We will be looking forward to your next purchase. Tomas

Rated 4 out of 5 stars

Good service

Hi there, my last parcel was lost in post by DPD, I am leaving this review to say that in no way do I blame Kytary . They are fair to deal with and refunded without question. I would use again. Not sure of DPD though

November 13, 2020
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Reply from Kytary

Hello Alan, thank you very much for your review. We're deeply sorry the delivery company lost your parcel. Thank you very much for your patience and for understading the situation. You can choose Parcel Force Worldwide instead of DPD for your next order. We will be looking forward to your next order and we believe next time everything will go smoothly and just fine. Tomas

Rated 5 out of 5 stars

Tip Top

Never heard of Kytary until I started looking for Taylor Tuners. I can only say from my first visit on their website until the tuners were delivered it has been excellent. Great communications including questions I had to ask. Overall highly recommended and I would definitely use Kytary again 😁😁😁

November 12, 2020
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Reply from Kytary

Hello Ian, thank you very much for your review. We're happy the item you needed was delivered to you quickly and that you enjoy it. Thank you for the recommendation, we will be lookig forward to your next purchase with us. Tomas

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Rated 1 out of 5 stars

Ordered Tempest audio pedalboard…

Ordered Tempest audio pedalboard lights. Took weeks to arrive and don’t work. Was told that customer services would get back to me. This was three days ago and they are not responding to my emails. Awful customer service. Don't recommend these guys at all

November 12, 2020
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Reply from Kytary

Hello Lee, we're deeply sorry for the inconvenience. Our claims department was informed about your issue several times. Unfortunately, due to the pandemic, my colleagues are not able to react as quickly as they usually can. You will be informed about term of collection of the item as soon as possible. Thank you for understanding.

Rated 1 out of 5 stars

I still have no answer from kytary

I still have no answer from kytary, they only answer on trustpilot to show that they are here, but in fact no! They don't care, they don't listen us, i baught a guitar furch little jane limited edition , but there is scratch, it's horrible ! I send pictures already, the french service don't answer, and the english one it's the same ! Shame on you... And the time go fast, the 30 days of retractation will be over, so i'll be ..... Just because they don't Answer !!! Don't buy anything from them!!!!! Buy it with Thomann !!!!! Order number OBJ20225581

November 12, 2020
Rated 5 out of 5 stars

I highly recommend Kytary!

When i found Kytary I wasn't sure what to expect, the price of the piano keyboard i was buying was £60 lower than everywhere else i had looked, so i was sure it wasn't real. After messaging their support chatline i made my order and it shipped to me in a reasonable time, around 5 days i think. My account then got credited with £7 to spend on my next order! Everything was up to standard and i was really pleased with the price, the customer service, and the products. 10/10 from me, would highly recommend!

November 12, 2020
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Reply from Kytary

Hello David, thank you very much for your review. We were glad to be at your service. We hope you will shop with us again in future. Tomas

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