laboratoriomusicale.net Reviews 118

Very good experience with them. I bought something that nowhere else can buy and they even have such a fast customer online service. Amazing

They confirmed the very valves I ordered. They confirmed stock then I could not pay them via Paypal in spite of using the Paypal logo. There was no update regarding shipping, no tracking number and on demand simply said we sent "regular".

Over 6 weeks later I received the tubes but they aren't what I ordered and they confirmed on the invoice.

When I reported this they said "send them back" - I asked at whose cost? A simple "yours" was the response. I hope they crash and burn....

Great communication with the seller! Product was delivered as promised. Highly recommend!

All good - reliable shop, nice communication, fast delivery, 100% recommendation from Germany 🙏🏻

On August 31, I bought, paying by transfer (5% discount), Psvane 6CA7-T-MII/2 Matched Quad, for an amount of €289.75. At the time of purchase, the expected shipping time was 3 to 5 days, as indicated on the corresponding laboratorymusicale.net page.

When requesting confirmation of receipt of the transfer, they responded yes but that they do not have the Psvane and that I could use some EH. I reject the proposal and when I ask when they will be able to have the Psvane, they tell me that in the long term, so I request a refund of the purchase amount. They tell me that there is no problem with the refund. On September 1, 6 and 8 I sent them my bank details, which they had requested on two occasions. They tell me that they will issue a refund shortly.

On September 18, when requesting the return again, they told me that "to offer the best customer service, they wait three months to see if they can get the ordered item." If after 90 days they do not achieve it, they proceed to the refund.

When I consulted a Spanish supplier, they told me that they have not received a product from Psvane for months and that, in fact, they have no expectations of receiving it in the near future (as Laboratoriomusicale states).

On September 19, I request a refund again immediately. Without it being effective.

Some of the comments from Trustpilot (trustpilot.com) users directly describe this way of proceeding by Laboratoriomusicale as a 'scam'.

More information about Laboratoriomusicale at italiarecensioni.com

On September 24, I requested advice from the European Consumer Center in Spain and the European Consumer Center in Italy (the latter recommended that I make the request through the Spanish CEC). Following their instructions, I contacted INCIBE (cybersecurity help), who told me that it was almost certainly a fraud and that they recommended that I file a complaint on 'econsumer.org' (which I did on September 27) and file a report with the police (done on September 30).

I brought to the attention of the distributor for Europe of Psvane the way of acting of Mr. Biancolillo and on the 20th of October they replied that they would contact him to ask him for explanations about this case.

Today, October 24, I received the communication from my bank that my money has been deposited.

(Comment translated from Spanish with Google Translate)

My order not received. Horrible service. Not sending tracking number!
The money transfer for order was made on 22.08.2023.
No money return, no order order sending!

Very helpful service and quick communication, very good price, arrived promptly, thank you LM!
Peter, Slovenia

Even here is a lot of negative feedbacks, what made me little bit scary, i went for riskand ordered something. And shortly, my experience is PERFECT! Directly after my order, they checked if it is on stock - not. Than directly cancel deal and resend my money bank, which i received next day. Seller is helpfull, patient, and easy communication with him. I have to say - no any problem, next time for sure i will be back. If i will need something. Thanks for everything...

The worst customer experience in my life, It's a fraud. I ordered a material at 150 EUR, and paid immediately. Next day I received an order cancelation email, telling me that the price was wrong, and that I have to open a new order at 250 EUR and pay the difference.

Of course I requested to return me the money, but no answer and my money seems to be gone. Now I found this page, I am quite confident that I will never see my money again.

I have been ordering products online for 25 years from all around the world, and I never made a bad experience. This was my first order from Italy, please help me with advice what I can do. I want to submit a claim via authorities in Italy or EU, but I don't know if it will help. Reading your comments it seems to me, that the person behind this company is a criminal.

Tubes for 130 euros should have been delivered within two days.
I have been waiting for six weeks now, the paid order is still in process.
Request to return the amount paid to my account without response.

Fraud notification sent to laboratoriomusicale

I inform you that if you do not immediately deliver the goods paid for or return the amount paid to my account, I will be forced to report your fraudulent behavior to the competent authorities in both my country and yours.
Please note that legal actions performed in accordance with the legislation of the European Union may lead to your criminal prosecution and your procedure evaluated as repeated intentional fraud with the appropriate punishment.

Think that, like many others I experience that after payment, there is no communication with the store, everything indicates that this store is a scam, so I will report it to the police! if I don't hear anything......
To day I received to Two 6L6 tube, but not Mesa Boogie as I ordered and paid for.. :( got two LM copy, so paid to much )