Lakinza K-beauty Canada Reviews 20

TrustScore 4.5 out of 5

4.3

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Company details

  1. Beauty Product Supplier

Written by the company

Your Trusted Korean Skincare Online Store in Canada. Explore our extensive collection of authentic and affordable Korean skincare and makeup products, imported directly from South Korea and shipped from our warehouses in Montréal and Toronto to our customers


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service!

My purchases from Lakinza have all been great! They have a nice selection to choose from and their service has been excellent.

January 26, 2026
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Rated 5 out of 5 stars

Korean Skincare Go To!

This is my go to site for all things Korean skincare! The prices are great and so is the customer service. When an item was ur of stock after I placed my order, they reached out to me right away to replace it with another item that was actually more expensive for free. They also always sent a gift with each purchase!

August 28, 2025
Unprompted review
Lakinza K-beauty Canada logo

Reply from Lakinza K-beauty Canada

Thanks, Gia! We’re truly grateful for your Awesome feedback. It means a lot to us that you’re enjoying your experience with Lakinza. We’re always here for you if you ever need product recommendations or support!

Rated 5 out of 5 stars

Great place to shop!

I appreciate the fast shipping, the full sized sample with my order, and the great products they offer - especially their Korean haircolour!

September 15, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Thank you so much, Laura! We’re truly grateful for your wonderful feedback. It means a lot to us that you’re enjoying your experience with Lakinza. We’re always here if you ever need product recommendations or support!

Rated 5 out of 5 stars

Wow great store

Really happy to discover this amazing store. Great choice of make up and skin care products. I love their colour choices and everything is super high quality.

November 7, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Thank you so much, Vira! We’re thrilled to hear that you’re enjoying our selection of makeup and skincare products. 💛
It means a lot to us that you love the colour choices and the quality — we carefully curate every item with our customers in mind.

We’re so happy you discovered Lakinza, and we can’t wait to serve you again soon!

— Lakinza Team

Rated 5 out of 5 stars

Got my order in just a few days

Got my order in just a few days ! Great job !

November 21, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Thank you so much, Irene!
We’re thrilled to hear your order arrived so quickly. Your support means a lot to us, and we’re so happy you had a great experience with Lakinza!

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Rated 5 out of 5 stars

Fast service

Fast service, quality products.

September 16, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Thank you so much, Sherry! We’re thrilled to hear you’re happy with our fast service and product quality. Your support truly means a lot to us.

We look forward to serving you again soon!

— Lakinza Team

Rated 5 out of 5 stars

Great product, fast delivery

I love the products and the delivery is fast! I've had some trouble with redeeming points on their website, though. But overall, great experience!

September 30, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Hi Isabelle,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love the products and that your orders always arrive quickly — your satisfaction means everything to us.

We truly appreciate your trust and your continued support. Customers like you make our work so rewarding!

Warmly,
The Lakinza Team

Rated 5 out of 5 stars

Good service

Good service, good product and good prices.

November 18, 2025
Unprompted review
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Reply from Lakinza K-beauty Canada

Thank you so much for your 5-star review! We’re happy to know you’re enjoying our service, products, and prices. Your support truly means a lot to us, and we’re always here to make your skincare experience even better. 💛

Rated 1 out of 5 stars

I was charged $80 for a product sent by…

I was charged $80 for a product sent by UPS that I never received. It is sitting at A depot in Brandon Manitoba. No attempt to reach out to me by phone or by email has been made by the UPS delivery agent. I’m not going to start trying to call a third-party delivery agent at UPS.

I can go buy this product at H Mart in Vancouver on Robson Street in Vancouver and not wait four weeks for UPS to maybe just return it to the Lakinza store in Ontario.

Bad experience don’t use UPS use FedEx or Canada Post

October 28, 2025
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Reply from Lakinza K-beauty Canada

Hi Megan,

We sincerely apologize for the inconvenience and frustration this situation has caused you. I completely understand how exhausting it must be to deal with a courier that isn’t releasing your package — and you shouldn’t have to handle any of this on your own.

I want to reassure you that we are taking full responsibility for resolving this.

At the time your order was shipped, Canada Post was on strike, which unfortunately left us with limited courier options. That’s the only reason it was sent via UPS instead of your preferred carrier.

That said, the experience you’ve had with UPS’s subcontractor is absolutely unacceptable, and I’m truly sorry you’ve been put through this.

We’ve already reached out to Canada Post to arrange a pickup of your package so it can be shipped and delivered to your P.O. Box. We will stay on top of this and handle all communication and coordination until it is resolved.

I will keep you updated every step of the way until your package is in your hands. If for any reason this cannot be resolved quickly, we will issue a full refund. Your satisfaction is our priority.

If you feel comfortable, we kindly ask you to consider updating your 1-star review, as we are fully committed to fixing this for you and ensuring your order reaches you. Your experience matters to us, and we’re doing everything we can to make it right.

Thank you for your patience, Megan, and again, I’m truly sorry for the trouble this has caused.

Warm regards,

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Rated 5 out of 5 stars

Smooth purchase and swift delivery of…

Smooth purchase and swift delivery of great products.

October 24, 2025
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Reply from Lakinza K-beauty Canada

Thank you for the lovely review! We’re delighted to hear that your purchase went smoothly and that your products arrived quickly. We appreciate your support and hope you enjoy every part of your skincare routine! 💛

Rated 1 out of 5 stars
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Reply from Lakinza K-beauty Canada

Hi Sunshine,

We’re so sorry to hear about your frustration, and we completely understand how it feels to wait for a package you’re excited about. We’ve checked your order, and it was shipped promptly the next day on October 30, with UPS tracking showing it’s out for delivery today.

https://www.ups.com/track?tracknum=1Z9F714E2028702110&loc=en_US&requester=ST/trackdetails

While shipping delays can sometimes occur beyond our control, please know we always do our best to ensure fast dispatch and clear communication. We truly value you as a customer and would love for you to update your review once your package arrives — your feedback means a lot to us. 💛

If you have any concerns, please feel free to reach out to us directly at hello@lakinza.ca
— We’re always here to help.

Warm regards,
The Lakinza Team

Rated 5 out of 5 stars

Good

I ordered from Lakinza two times, and both experiences were great. The products are good quality and came on time. The website is easy to use, and customer service was helpful. I’m happy with my orders and will buy again!

October 27, 2025
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Reply from Lakinza K-beauty Canada

Dear Luwam,

Thank you so much for your kind words and for trusting Lakinza twice already! 🌸 We’re thrilled to hear you’ve had great experiences, loved your products, and found our service helpful.

Your support truly means the world to our small Canadian team. If you feel your experience was fully 5-star worthy, we’d be so grateful if you could update your review to reflect that — it really helps our little business grow. 💛

Can’t wait to serve you again soon!

Warm regards,
Hani from Lakinza

Rated 5 out of 5 stars

Very quick delivery and excellent…

Very quick delivery and excellent customer service!

October 27, 2025
Lakinza K-beauty Canada logo

Reply from Lakinza K-beauty Canada

Hi Farhana,

Thank you so much for your wonderful 5-star review! 🌸 We’re so happy to hear you enjoyed our quick delivery and customer service — your support truly means a lot to our Lakinza team. Can’t wait to serve you again soon! 💛

Warmly,
Hani from Lakinza

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