Lamppo Reviews 29

Although it took a long time for the pendants to arrive, once received they were definitely worth the wait. At first I was skeptical based n the reviews, but Cindy was with me every step of the way answering all of my questions.
The pendants arrived well packaged and appeared just as they did on the website. No damage at all for sch a distance. I would certainly order from Lamppo again my experience was great!!! PS. I was not compensated for this review, it's my honest experience.

I ordered a lamp, the next day I emailed to cancel my order since the website said it would ship in 4-6 weeks. I wanted to change the style. They emailed back saying it had already shipped and that I could return it once it was sent. When I received it the quality was poor and it looked nothing like the photos. It also was bent in on one side. I put it back in the box and emailed immediately to issue me a return. They emailed back asking that I please keep it and that they would give me $30 off. So weird. I said no thank you, that it looked nothing like the photo and had a slight bend and was poor quality. She asked me to take pictures and said they cant refund damaged items. It's a scam. The lamp isnt even rattan its plastic and cheap.

I don’t even want to give this place one star but I had to write a review. This place is absolute fraud, do not order from them. I had to take my refund up with my bank. SCAM!

SCAM. You will not get your order. I purchased a chandelier for $300 more than a month ago -- although a UPS label was created to make it seem like the order is being processed, the status has not changed in weeks. When you try to get a hold of customer service, 10 different people will respond to your email with the same apology text with no solutions.
No number, just an email. Scam! Scam!
Don’t buy anything from them!

These guys are a total scam. We actually did receive the light, but the part that attached the bulb to the other part of the light was missing. They said that that part wasn't included in the product, even though it was pictured in the listing and nowhere was it indicated that it wasn't part of the product. Don't buy from them!

I wish I had read the reviews before I purchased the chandelier. They sent the wrong light. I can send it back, but they will not refund the shipping cost of either buying the lamp or sending it back. I don't trust them to refund my money. What a mess!

LAMPPO IS BY FAR THE WORST ONLINE COMPANY WE HAVE EVER ENCOUNTERED!!

We ordered three lights from this company and they mailed us lights which look nothing like they show online. They failed to return any email correspondences and we are now having to fight with our credit card company for a refund. DO NOT ORDER ANYTHING FROM THIS COMPANY or you will be their next victim!!

I wish there were more places that people could find these reviews before wasting your money. DO NOT TRUST LAMPPO!!! You cannot reach them, they don't answer their chat, and this means you can't resolve any issues. We had no idea that the lights were coming from China, so it took 6 weeks before we got them and it took 4 separate messages to get any response about the shipping at all. They sent us the wrong lights, which we spent almost a thousand dollars on and now are stuck with them. DO NOT BUY FROM LAMPPO!!!

No customer service, zero response to multiple message to the customer service link on the website. It's been over 2 weeks since ordering an in stock item and still no updates on deliver or responses to requests. I recommend not using this store.

My wife and I ordered 5 lamps. 3 were damaged quite badly and had to be discarded. One light socket did not work. One had several broken pieces. One was crushed inside the box. We submitted detailed explanations with pictures and the seller ignored our return request. For the price, this level of customer service is unacceptable. Be prepared to accept orders as is that are damaged.

SCAM OF A COMPANY. THEY TAKE YOUR MONEY AND NEVER SEND PRODUCT. THEY CREATE A FAKE SHIPPING LABEL AND NEVER SEND THE PRODUCT. DO NOT SHOP HERE!!! EVER!

BUYER BEWARE. You will not get your order. I purchased a pendant for more than $300 more than a month ago -- although a Fedex label was created to make it seem like the order is being processed, the status has not changed in weeks. When you try to get a hold of customer service -- you will not hear from them -- because THEY DON'T EXIST. No number, just an email. No one will respond. I'm currently fighting this charge -- and am out my hard-earned money. Positive reviews on their site are fakes.

Joke! Can’t get instructions in English. This is ridiculous

I was nervous ordering because I live in Canada. I asked questions and received a quick response. I am totally in love with my Salt Lake
Rattan light. It was easily installed and looks exactly as shown. This light helped turn my 1 room camp into a 5 star room!

I tried to return my item. They claim you can return it within 30 days. If you try at 34 days, they will not accept return on it. Also the company is hard to get in touch with. This to me just seems like poor costumer service and proves that they could care less to keep your business. No grace.

It's a scam. I spent $400 for a dining room lamp. I paid for it and didn't receive my product. It's 8 weeks now. Do not use klarna or lampoo

Terrible, terrible, terrible. Would have given them negative stars if it was an option.

Not only did my light look like someone wrapped grandma's underwear around a bunch of metal coat hangers (no joke), but when I tried to get a refund, the customer service team was impossible to deal with. After weeks of communicating with them, and after they had received the light back at my cost ($105), I had to file a grievance with my credit card company. If you decide to buy from them, expect to be beyond disappointed, frustrated, and out of some cash.

Their site advertised a beautiful rattan pendant light with multiple shades of cream, beige, brown and accents of black. $738 for two 60cm pendants. They arrived and they were one solid shade of dark brown with black accents. They look nothing like the picture. It just so happens that while we were searching on Amazon, we found the item we had received from Lamppo and it was only $300 for the 60cm. So, they clearly buy from Amazon, falsely advertise their item, send you the Amazon one and keep the profit. They refuse to email us a return shipping label despite this nonsense. Horrible. Buyer beware

Sent me the wrong items. Will only chat on line or email. Can not actually talk to a person over the phone. Will not refund me unless I pay for return freight. This is a ridiculous policy and company. They sent me the incorrect size lights. I ordered 2 for my island and they sent two different sizes. This is not how an on-line business is run. Do NOT order from this company.

I ordered a Sputnik style glass bulb light for our dining room. First, make sure you read their shipping timeline carefully. I did not realize most of their products are not at their US warehouse but ship from China. Took almost 8 weeks for delivery.

Upon delivery the finishes looked nice, but as I began trying to assemble the directions were in Chinese, and this was not “some assembly required” but more like “build your own light.” I got a copy of English instructions from the company, but the hardware in the directions did not match what I was given and there were many missing instructions. I have some electrical experience so I thought I’d still give it a shot, but it was near impossible to assemble. The mounting bracket also did not fit a standard US light box. Customer service, while kind, did not really speak English well over email. In the end, glad I paid with PayPal and opened a claim to ensure I got a full refund, but only after I paid $45 return shipping for something I’m guessing they just threw away when received.

I would stay away.