Banner for Lamps Plus®

Lamps Plus® Reviews 

16,282
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the wide selection of quality products, finding what they need thanks to transparent and detailed descriptions. Many highlight the user-friendly website, noting its easy navigation, effective filtering tools, and simple ordering. Reviewers also appreciate the competitive and fair pricing, with orders arriving on time and in good condition, alongside helpful customer service. However, some customers also noted issues with product functionality, such as items arriving broken or failing shortly after purchase.

What people talk about most

Product

People report positive experiences with products, praising the great variety, selection, and ease of finding... See more

Website

Clients share positive opinions on the website, frequently praising its ease of navigation and user-friendly... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use and... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and fast with... See more

Price

Reviewers mention positive feedback about price, often highlighting great value, reasonable pricing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company is refreshingly easy to deal with. They are an established and reputable firm with a proven track record that gives me great peace of mind. I trust their commitment to a frictionless resol... See more

Rated 5 out of 5 stars

I am so excited about my new lamp! I have been looking and looking and finally landed on the LampsPlus site and am completely delighted at the hundreds of options, looks like nice quality too and pre... See more

Rated 5 out of 5 stars

Always able to find quality merchandise at good price points here. Website is user friendly and easy to navigate to product I'm searching for. Expansive inventory of quality products. LOVE LampsPlus!... See more

Rated 5 out of 5 stars

I had difficulty finding a way on your website to order a 12" downrod (independently, without ordering a fan). I used the live chat feature and connect with Shannon A. She provided me with a link to a... See more


Company details

  1. #19 of 42 best companies in Lighting Store
  2. #70 of 176 best companies in Furniture Store

About Lamps Plus®

Written by the company

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(16,282)

407 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your payment processing system is…

Your payment processing system is terrible. In order to process my payment I had to delete all of my browser history including cookies and cache.

April 22, 2026
Lamps Plus® logo

Reply from Lamps Plus®

We’re sorry for the frustration you experienced when trying to complete your order. In some cases, certain browsers or internet settings can interfere with how our site loads, and it seems that may have happened here. Our engineering team is actively reviewing this so we can improve the experience for all customers. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Beautiful Lamp

The site took me to the right lamp that I wanted and it was very easy to check out and the price and free shipping was awesome.

April 22, 2026
Rated 5 out of 5 stars

This site is easy to navigate

This site is easy to navigate, I love the filters so you can filter down to exactly what you’re looking for! And the best part about lamps plus is if you call customer service their customer service folks are wonderful! So helpful.

April 4, 2026
Rated 5 out of 5 stars

I placed a wrong order

I placed a wrong order. Contacted customer service, Donna H - she was able to cancel the order, and she sent me a link to the right pair of lamps.

Thank you.

March 3, 2026
Rated 3 out of 5 stars

i need a discount after ordering many…

i need a discount after ordering many lights... no customer incentive or discounts..... should be doing that if u want ypur customers to return

April 2, 2026
Lamps Plus® logo

Reply from Lamps Plus®

We do our very best at holding many sale events throughout the year that limit the need for coupons. This allows our shoppers to benefit without the need for a code. In addition, when we do have exclusive promos, email campaigns are deployed to those who have a subscription.

To receive those offers, you must subscribe on our site at www.lampsplus.com. You will receive emails from us such as special sale announcements, holiday deals, Black-Friday sale and much more.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look