LANDMANN UK Reviews 

I had a fantastic experience with Landmann when I placed an order for a BBQ. Although there was a hiccup with the courier company going into administration, Landmann's communication throughout the process was outstanding. They promptly informed me of the situation and reassured me that they were working to resolve it. To my delight, they called me personally to let me know that they would expedite another BBQ for me, and true to their word, it arrived within 2-3 days. Now, we're happily enjoying the product! I truly appreciate how Landmann handled the situation with professionalism and care. They even went the extra mile by offering me a generous 50% discount on all accessories, which was a delightful surprise since I hadn't ordered a cover initially. I wholeheartedly recommend Landmann for their exceptional service. Well done, guys!

Quality workmanship, pleasure to cook on fantastic is the only word you can use.
Simply great. Hi

The bbq is amazing really pleased. The accessories had got delayed in the whole tuffnells thing, got though to customer service and they were amazing despite going through a very tough time with their main delivery supplier.
Hope they find a better supplier now.

Ordered the landman broiler xxl. It never arrived the appalling customer did not reply to any of my emails. Telephone calls were never answered.
Do not order from them directly if you want to receive your goods

We had been looking locally for a gas bbq for some time. Everything in the shops was either charcoal or felt very flimsy. So we opted for a landmann because we have family who have used theirs for years and it still operates like new.

Unfortunately for everyone involved our order landed while Tufnells was floundering. We got our tracking information through quickly, Landmann had done their part ... then after there was no update after several days I phoned Landmann, they checked their end and concluded that Tufnells had lost my BBQ and sent another out.

I got another set of Tufnells tracking information hours before they ceased trading.

In total I spoke to customer service 4 times - and that did take some perseverance as the phone system clearly isn't set up for the volume of calls they were receiving.

Despite a clearly stressful situation everyone I spoke to at Landmann was calm, helpful and good humoured about the situation. While let down by their distributors and lacking call handling infrastructure, the people I spoke to were excellent. They never felt like they were rushing me or sounded like they'd answered my question 500 times already that day (though I'm sure they had) they all took a specific interest in my order and my customer experience.

It's easy to rate customer services when everything goes to plan, but it's when disaster strikes that they shoe just hoe good they really are.

Happily, I received my BBQ in time for my partner's birthday, in good working order and I'm sure it will last us for years to come!

We ordered our bbq at the start of June and we were affected by the courier issue.
However Landmann responded to my enquiry and when I spoke to the customer services team they were super helpful and my bbq arrived within the 5 days they promised.

Bought a BBQ two weeks ago. Delivered with lots of damage and missing parts. 6 emails, numerous an answered phone calls and still no contact. Just an email to ask to leave a review so here it is. Very bad customer service.

It should be 5 stars. I bought the Grand XXL Broiler BBQ. Delivery was due few days after ordering but the delivery company went into administration the day it was supposed to delivered. From there it went downhill. Poor old Landmann were left holding the baby. Their lines were logged jammed & goods were with the administrators. I was lucky enough to get through and fair play Scarlett was able to sort a replacement within 2 days of speaking to her. It all took 4 weeks from start to finish. The BBQ? it's spot on, very pleased, nice and solid, no delivery damage. Recommend you take your time building, don't tighten all the screws too much until all peiced together. Feel guilty for dropping one star for a situation that was out of their control. Heads up Landmann, get that reputation back up, products are brilliant.

Terrible customer service.
BBQ is warped and lid does not close properly.
No response from Landmann, so I'm left with a defective bbq.

This is made from good quality materials and was easy to put together. It's size and wieght are impressive and gives you confident s in its ability to stand up to any knocks. Sadly it has rained in this part of the country most days and I haven't as yet fired it up. The cover l purchased at the same time has been a godsend. Great bit of kit.

The charcoal starter bucket was damaged and we did not receive the wood chips we paid for.
I have sent a complaint to the company with pictures of the damaged bucket more than a week ago but have not received a response as of yet. Poor service and I would not order from them again.

Quality of BBQ is good, we have used it once. The set up was easy enough.
One downside was that the thermostat broke in the setting up, I wrote to Landmann but didn't hear back which is frustrating.
The cover fits perfectly and keeps it nice and dry.

Appalling company. Ordered a bbq through Argos over 2 weeks ago. Was faulty, been trying to send back for 2 weeks now yet no contact. Argos have now told me to contact Landmann myself as they're getting no luck!!! Do not order anything from Landmann they're an utter joke.

Bbq advertised as suitable for smoking, great exactly what I'm looking for, order placed.
Continual Delivery updates, wow this is going well. That's as good as it gets!!!
Badly packed resulting in damage to the lid, why would you put this at the bottom of the box to absorb all the bumps and bangs, its obviously going to get bashed about and dented. Emailed customer service to ask for a replacement, total blank no response and still waiting...
As for the smoker bbq, I've had to disassemble and reassemble with a fire safe putty for all the joins and a fire proof tape around the lid just to help it contain the smoke, not fit for its advertised purpose, its cost an extra £25 and a days messing about to get it anywhere near useful. I'd just buy elsewhere and save the added cost and hassle.

So far… appalling.
Arrived dented, scratched and bent out of shape.
Had to use rather than cancel large number of guests the next day - after recording damage by photograph.
Landmann now haggling and horse trading - trying to offer parts (almost everything damaged in some way)
Offering partial refunds as though the bbq is a tapas meal rather than sold as a unit.
Currently considering all civil remedies.
Feels like a shonky used car salesman rather than a premier bbq company.
Reading reviews it seems this is commonplace.

Ordered a £700 barbeque through Argos, arrived late and damaged. Completely unhelpful and non-existent Customer service from both

Taking People's money in a cost of living crisis is highly immoral! AVOID!!

We placed an order which was delayed due to their courier going into administration. Not their fault, but at the time the outward communication was pretty poor. However, once I got to speak with a member of the team my order was re-shipped the next day and received - perfectly packaged, no damage and great working product. Despite the situation and initial poor comms, the issue was resolved really well and specific members of the team really were great.

I would advise not to buy from this company.

BBQ arrived damaged and after 5 emails nobody in customer services is responding and cannot get through on phone to anyone, this has to be the worst customer service I have seen from a company and have requested the MD to contact me to discuss - but that will never happen.

I'm afraid I'm one of the masses that have also ordered a BBQ that has not been delivered. I actually did speak to someone who was very nice and explained how they were working through a very long list of missed shipments due to the failure of the shipping company. While I am sympathetic to their situation, it seems they should refund their customers and take up their costs with the shipper or insurer of their deliveries. I'm giving them the benefit of doubt for another couple of weeks. Low rating due to poor outreach and updates and their general handling of the situation.