Learned a lot from Louise at Land of Beds Helsby - much more a professional sales operation than the usuals. I left several of the other showrooms over the last few days thinking of not bothering to b... See more
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I was looking on net for a hard mattress. Land of bed had few of them. I started conversation on net about the given mattress. I ended up talking to Louise. I really appreciated excellent advice fr... See more
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On our first visit we were shown all the beds that fit our criteria. We were then emailed with all the relevant information. On our second visit we met with Lucy once again who continued to be very h... See more
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Unfortunately, I was charged twice, when purchasing online. It’s disappointing that it takes a few days to get refund despite it being no fault of mine and appears to be an IT error. These things happ... See more
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Company details
About Land of Beds
Written by the company
Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.
At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.
As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.
Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.
Shop Your Way
Online: Explore our full range at www.landofbeds.co.uk.
Call Us: Speak directly to our friendly team at 01928 242829.
Live Chat: Get instant support via our website.
In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.
We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.
We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.
Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.
Thank you for choosing Land of Beds. We're here to help you sleep better.
Contact info
98 Chester Road, WA6 0DW, Helsby, United Kingdom
- 01928 242829
- www.landofbeds.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I ordered it and it came
I ordered it and it came , I put the delivery back a couple of times no hassle !
July 3, 2026
Reply from Land of Beds
Thanks for sharing your experience, Audrey. We really appreciate your support and look forward to welcoming you again in the future.
Found the same product at a cheaper…
Found the same product at a cheaper price and contacted Land of Beds.
No hesitation in matching the lower price and issuing refund
Excellent customer service
August 13, 2026
Unprompted review
Reply from Land of Beds
Thanks for sharing your experience, Alan. We’re delighted we could help and make sure you received the best possible price. It’s great to hear you were pleased with the service and we look forward to welcoming you again in the future.
Don’t touch
Poor delivery poor customer service all round poor performance.since posting the the manager contacted me by phone to say sorry for the experience and would take steps to avoid a repeation
August 12, 2026
Unprompted review
Reply from Land of Beds
Thank you for your feedback, and we’re sorry your experience fell short of expectations. We take all feedback seriously and will be looking into this internally to understand what went wrong and ensure we learn from it moving forward.
Dear Andrew,
Thank you for your review and I am sorry to read you have experienced poor service from us.
If you can provide us with your order number or postcode I will be able to look into this for you.
Kind regards,
Land of Beds
If i could have put no stars i would
If i could have put no stars i would. Kept my mum waiting 5 weeks after being told 10 to 14 day kept calling to find out when it was going to be delivered and they kept changing the day my mum is 90 years old it wasnt fare what they where doing so we cancelled in in the end..... 7 days on still waiting for the money to be refunded. dont touch this company...
July 20, 2026
Reply from Land of Beds
We’re sorry that we didn’t meet your expectations on this occasion. We take all feedback seriously and will be looking into this further with the manufacturer to understand what happened and learn from it.
Your refund has been actioned, although it can take a few business days to show in your account, depending on your bank’s processing times.
We apologise again for the inconvenience caused.
Delivered when informed and delivery…
Delivered when informed and delivery people professional.
May 26, 2026
Reply from Land of Beds
Thank you for your review! We’re pleased to hear your order arrived when expected and that our delivery team were professional and helpful. We really appreciate your feedback and look forward to welcoming you again in the future.
Great experience
Great experience. Telephonist knowledgeable. Helpful. And very organised.
August 9, 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a review, Amy! We’re delighted to hear you had such a great experience and found our team knowledgeable, helpful and organised. We really appreciate your kind words and your support!
Relaxed environment
A relaxed environment for choosing a new bed. The staff were helpful, available when we needed questions answering but also happy to let us browse and try out beds without them hovering over us. We never felt under any pressure to make a purchase, the staff understanding that time is often required to make a decision.
August 6, 2026
Reply from Land of Beds
Thanks for sharing your experience, Jennifer. We’re really pleased to hear you enjoyed the relaxed atmosphere and felt comfortable taking your time to browse and try the beds without any pressure. That’s exactly the experience we want to provide.
Lucy S advised us with great advice
Lucy S advised us with great advice. Excellent customer service. Highly recommended.
August 10, 2026
Reply from Land of Beds
Thanks for telling the time to leave a review, John. We’re really pleased to hear that Lucy was able to help and give you some useful advice. We’ll make sure we pass your kind words on to her. Thanks again for recommending us!
Professional yet personal family run business
Great customer service from very knowledgeable staff in this family run business. Julie guided us through various options and was able to recommend the most suitable mattress amongst a myriad of choices.
August 6, 2026
Reply from Land of Beds
Thanks for your review, Rob! We're delighted to hear that Julie was so helpful and knowledgeable in guiding you through the options. We always strive to make choosing the right mattress as easy as possible. We'll be sure to pass your kind words on to Julie!
The purchase of our new Emma mattress
The web site is simple to navigate giving clear guidance on the various mattresses that they sell.
We have an emma mattress so wanted to update it as we love them, the price was very competitive.
Hopefully we will get our new mattress very soon!
August 7, 2026
Reply from Land of Beds
Thanks for leaving a review! We always strive to make the whole experience as seamless and easy as possible, so it's great to hear this was your experience. We look forward to welcoming you again in the future.
Lucy was brilliant
Lucy was brilliant! She was so helpful and knowledgeable and helped me with lots of really useful information. I was able to confidently place an order with her for my chosen mattress. Such a vast range of mattresses to choose from at incredible prices. Thank you
August 8, 2026
Reply from Land of Beds
Thanks for taking the time to leave a review, Lorraine! We're delighted to hear that Lucy was so helpful and knowledgeable. We'll be sure to pass on your kind words.
Easy to order,great communication and…
Easy to order,great communication and delivery,many thanks AAA+++
August 5, 2026
Reply from Land of Beds
Thanks for leaving a review, Nigel! We're delighted to hear that you found the ordering process easy and were pleased with our communication and delivery. That's exactly what we strive for – we want the whole process, from ordering through to delivery, to be as easy and straightforward as possible. We really appreciate your support and the AAA+++ rating!
Good quality products
Following an initial hiccup, customer service communication proved excellent with delivery within 48hrs. Highly recommend this company with good quality products
August 5, 2026
Reply from Land of Beds
Thanks for sharing your experience, Daniel. We're pleased to hear that, despite the initial hiccup, our customer service team was able to communicate clearly and get your order delivered within 48 hours. We really appreciate your recommendation and are delighted you were happy with the quality of our products. Thank you for choosing us!
The Emma mattress is excellent…
The Emma mattress is excellent ,excellent service and delivery
July 14, 2026
Reply from Land of Beds
Thanks for leaving a review. We're delighted to hear that you're enjoying your Emma mattress and that you were pleased with our service and delivery. Thanks for choosing Land of Beds.
Reply from Land of Beds
Thanks for leaving a review. We're delighted to hear that you received fantastic customer service, and we'll be sure to pass your kind words on to Sophie. We really appreciate your support and look forward to welcoming you again in the future.
Very solid straightforward bed and…
Very solid and straightforward bed of the type we like and a great mattress. Delivery was very fast and efficient and our location- being very rural Scotland- is not easy so this says a lot. Generally, a very good business with excellant customer service.
July 28, 2026
Reply from Land of Beds
Thanks for sharing your experience and for choosing Land of Beds. We know that delivering to rural locations can sometimes be a challenge, so it's especially lovely to hear your feedback. Thank you, too, for your kind words about our customer service – we really appreciate your support.
We spent quite a while at Land of beds…
We spent quite a while at Land of beds Wigan testing out quite a few beds we received plenty of advice of Cath who was very helpful but not pushy. We eventually decided on a Hypnos Mattress and look forward to having it delivered.very Competitive prices
August 6, 2026
Reply from Land of Beds
Thanks for sharing your experience, Jennifer. We always aim to provide helpful advice without any pressure, so it's wonderful to know that was your experience with Cath. We’ll be sure to pass your kind words on to her.
Exceptional experience.
Exceptional experience.
I made a wrong order, but Annie from LoB was quick to assist me. Polite and kind, and resolved my issues almost immediately.
Couldn't be happier. Thank you Annie!
August 1, 2026
Reply from Land of Beds
Thanks for sharing your experience. Mistakes happen, so we're delighted we could get everything sorted out and leave you happy with the experience. We'll be sure to pass on your kind words to Annie. Thank you for choosing us!
Bought 2 new pillows
Bought 2 new pillows, and can truly say that’s the best nights sleep for a long time. Comfort once again. A bit more expensive, but well worth it. Can’t beat Hypnos feather & down pillows for comfort and a good nights sleep.
August 4, 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a review. We're delighted to hear that your new pillows have given you the best night's sleep you've had in a long time. That’s exactly what we strive for - to help as many people as possible to sleep better!
Good delivery and price was very good
Good delivery and price was very good
The topper itself has made a difference to the comfort of our bed
July 11, 2026
Reply from Land of Beds
Thank you, Debbie, for taking the time to leave us a review. We're delighted to hear that you were pleased with both the price and the delivery, and it's great to know that the topper has made a noticeable difference to the comfort of your bed.
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