Learned a lot from Louise at Land of Beds Helsby - much more a professional sales operation than the usuals. I left several of the other showrooms over the last few days thinking of not bothering to b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was looking on net for a hard mattress. Land of bed had few of them. I started conversation on net about the given mattress. I ended up talking to Louise. I really appreciated excellent advice fr... See more
Company replied
On our first visit we were shown all the beds that fit our criteria. We were then emailed with all the relevant information. On our second visit we met with Lucy once again who continued to be very h... See more
Company replied
CONTACT COMPANY NO PROBLEM HOWEVER THE PRODUCT NOT WORTH THE MONEY .. HAVE TRIED ALL WAYS OF KEEPING THE TOPPER ON MY BED NONE OF WHICH HAVE WORKED BUT CANT RETURN AS I HAVE THROWN OUT THE BOX IT CAME... See more
Company details
About Land of Beds
Written by the company
Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.
At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.
As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.
Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.
Shop Your Way
Online: Explore our full range at www.landofbeds.co.uk.
Call Us: Speak directly to our friendly team at 01928 242829.
Live Chat: Get instant support via our website.
In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.
We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.
We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.
Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.
Thank you for choosing Land of Beds. We're here to help you sleep better.
Contact info
98 Chester Road, WA6 0DW, Helsby, United Kingdom
- 01928 242829
- www.landofbeds.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service and Support - As it Should be
Made a search for a specific bed base I wanted. Found it on website, but did not make the order. I was emailed by Louise to see if needed any help.
Long story short, Louise was great: Helped my chose the colour for the bed base and made me an offer I could not refuse on a new mattress too.
This is customer service as it should be. Can't fault it. Thank you Louise, thank you Land of Beds.
July 30, 2026
Unprompted review
Reply from Land of Beds
Thanks for taking the time to leave a review, Stephen: We're delighted to hear that Louise was able to help you find the right bed base and mattress, and that her customer service made such a positive impression. We'll be sure to pass your kind words on to her.
Great Delivery Team
Our beds were delivered by Mike And Tony
from Land of Beds. They were very professional, fast and diligent as well as very pleasant people to deal with. Highly recommend their services.
July 28, 2026
Unprompted review
Reply from Land of Beds
Thank you for leaving a review. We're delighted to hear that Mike and Tony provided such a professional and efficient service and made the delivery experience such a positive one. We'll be sure to pass your kind words on to them. Thank you for choosing Land of Beds.
Previously bought a Hypnos mattress…
Previously bought a Hypnos mattress from Land of Beds and found there knowledge and customer service fantastic.
So today saw Julie and having spent 3 hours disscussing different option and her excerising her expertise knowledge I purchased a Hypnos King size mattress along with a Divan ,Headboard, pillows !
July 28, 2026
Reply from Land of Beds
Thanks for your continued support, Simon! We're delighted to hear you had another great experience with us. Julie will be thrilled to know her knowledge and expertise helped you find the perfect setup.
Reply from Land of Beds
Thanks for choosing Land of Beds, Pauline, and for taking the time to share your experience. Lucy will be delighted to read your kind words.
Wonderful service ordering from Lucy S
Wonderful service ordering from Lucy S. Great customer service
July 28, 2026
Unprompted review
Reply from Land of Beds
Thanks for taking the time to share your experience, Pauline. We’ll make sure Lucy sees your kind words.
Customer Service Excellent
Cath was very knowledgeable about beds/mattresses. Helpful, friendly and welcoming. Customer service was excellent. Not pushy, explained and answered our questions.
July 27, 2026
Reply from Land of Beds
Thanks for sharing your experience! We’re delighted to hear that Cath was so knowledgeable, helpful and welcoming, and that she took the time to answer all your questions without any pressure. We’ll be sure to pass your lovely feedback on to her!
Spoke to the live chat with a few…
Spoke to the live chat with a few questions on my purchase and they were brilliant!!Ordered online and now awaiting delivery!!Will leave another score when I have received my mattress!!
July 25, 2026
Reply from Land of Beds
Thank you, Hazel, for your review! We’re delighted to hear our live chat team was able to help with your questions and that you found the service brilliant. We look forward to hearing your thoughts once your new mattress arrives.
Quick honest service and advice
Quick honest service and advice. been away and delivery quicker than expected but fine
July 23, 2026
Reply from Land of Beds
Thanks, Martin, for leaving a review! We’re delighted to hear you found our service and advice quick and honest. Building trust with our customers is incredibly important to us, so your feedback means a lot.
A fine experience
The lady that I spoke to was brilliant, helped, polite and absolutely professional she couldn't have been better, a credit to your company thank you 👍
July 27, 2026
Reply from Land of Beds
Thank you again for choosing Land of Beds and for taking the time to share your feedback! We’re delighted to hear that you had such a positive experience - that’s exactly what we strive for. We look forward to welcoming you again in the future.
brilliant service
July 27, 2026
Reply from Land of Beds
Thank you so much for choosing Land of Beds and for taking the time to share your thoughts with us. We truly appreciate your feedback and are so grateful for your support.
Exceptional Advice/Service
Julie made the process of ordering my new bed and mattress so easy and exceptional. Her help and advice helped me so much in making my choice. The time she spent answering my questions and advising me on my mattress choice was excellent, at no point did I feel rushed or pressured.
July 26, 2026
Reply from Land of Beds
Thanks for sharing your experience. We're delighted to hear Julie made the process so easy and that her advice helped you find the right bed and mattress. We'll be sure to pass on your kind words to her. Thank you for choosing Land of Beds, and we look forward to serving you again in the future.
Land of Beds
Purchased a mattress from here, (Wigan branch). Can only say how satisfied I was with the whole process, from the sales lady (Irene) thru to the purchasing dept. - would highly recommend to anyone looking for bedding / mattresses
July 24, 2026
Unprompted review
Reply from Land of Beds
Thanks for leaving a review, Ian. We're delighted to hear you were so pleased with your experience, from Irene through to our purchasing team. Thank you for choosing Land of Beds, and we really appreciate your recommendation.
Very easy to order
July 24, 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for leaving a review! We're so pleased to hear you found the ordering process quick and easy - that’s exactly what we strive for. We really appreciate your feedback.
Great Service and range
Louise was very helpful from the moment we walked in. We explained the mattress we wanted had been discontinued so she showed us around the various options that were similar. No pressure, left us alone to try them all out. Gave us advice on pillows. She was very helpful and knowledgeable.
July 26, 2026
Reply from Land of Beds
Thank you, Jeanette! We're delighted to hear Louise provided such helpful, knowledgeable service and gave you the time and space to find the right mattress. We'll make sure your kind comments are passed on to her. We really appreciate your review.
Absolutely fantastic service delivered…
Absolutely fantastic service delivered by Land of Beds over the past few days whilst looking at ottoman bed frames, choosing upholstery and selecting mattresses. Louise provided excellent customer service, was highly responsive - initially via live chat - and supported my final choices by emailing lots of photos of fabrics to suit my colour scheme. Highly recommend Land of Beds.
July 26, 2026
Unprompted review
Reply from Land of Beds
Thank you, Jeanette! We're so pleased to hear Louise made your visit such a positive experience. We'll be sure to pass on your lovely feedback to her. Enjoy your new mattress and pillows!
Julie who was so helpful in processing…
Julie who was so helpful in processing the order when the online service faltered
July 26, 2026
Reply from Land of Beds
Thank you, Peter! We're delighted Julie was able to help when the online ordering hit a snag. We'll be sure to pass on your kind words to her. We really appreciate your feedback.
Easy to navigate website
Easy to navigate website, just waiting for my bed to get here so I can have a good night's sleep.
July 23, 2026
Reply from Land of Beds
Thanks, Patricia! We're so pleased you found our website easy to navigate. We look forward to serving you again in the future.
Reply from Land of Beds
Thanks for choosing Land of Beds and for taking the time to leave a review: We’re thrilled to hear you had a great experience: We look forward to welcoming you again in the future.
Excellent service from a lovely helpful…
Excellent service from a lovely helpful lady (JULIE) who was very capable of answering all my questions - she was not at all pushy - guided me throughout every step of purchasing a new bed - I had so many questions to ask - nothing was too much trouble for Julie to answer - she put my mind at rest with all her incredible knowledge - it was a pleasure to deal with her for start to end - thank you so much
July 24, 2026
Reply from Land of Beds
Thanks, Kathleen! We're thrilled to hear Julie made your bed-buying experience so easy and enjoyable. We'll be sure to pass on your lovely feedback to her - she'll be delighted to hear it.
The customer service I received was…
The customer service I received was very good. Helpful, friendly and quick service.
July 21, 2026
Reply from Land of Beds
Thanks, Valeri! We're really pleased to hear you received helpful, friendly and prompt service. We appreciate your support and look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.