La Redoute Reviews 

Packaging for an expensive floor lamp was worse than packing a pillow! Obviously was damaged and broken!!

Extremely disappointing and unprofessional experience.

On January 18, 2026, I ordered a Georgia couch with a confirmed delivery date of January 30. When I logged into my account on February 3 to check the status, I discovered the order had been cancelled. I received no email or SMS notification, despite later being told that one had supposedly been sent.

This cancellation created a serious problem because the apartment where the couch was intended had already been sold with that couch included in the contract.

After weeks of discussions with the new owners, we finally agreed on another model. So on February 13, 2026, I placed a new order for the Edith couch, based on the delivery date stated in the confirmation email: February 27.

Once again, there was no update, no communication, and no notification.

Only after I contacted the company myself was I casually informed that the delivery would now be in May.

So twice in a row I relied on delivery dates confirmed by the company, only to discover — without any notification — that the order had either been cancelled or delayed by several months.

This is not a simple mistake. It is a repeated failure combined with a complete lack of communication. I now have a signed contract with buyers that includes a couch I cannot provide, which puts me in a very compromised position.

What makes this even more disappointing is that I have ordered from this company many times in the past and recommended them to countless people and developers because I genuinely liked their products. Needless to say, that will not happen again.

At this point, the experience honestly feels like a scam — taking customers’ money while the delivery keeps getting pushed months later. I am not a bank financing a company while waiting indefinitely for a product.

Ordered a product via Skroutz, waited 3 weeks and then it was cancelled. Called customer service only to be passed around from the call centre to the physical store and then to the eshop.

No one was able to give me an answer or explain why my order was cancelled.

Rubbish customer service!
Bought a lamp which was broken on arrival. Took more than a month to finally get a replacement .. only to discover the replacement is missing 2 small and very specific screws to put it together! 0 reply to several messages about these missing screws!
Completely rubbish customer service .. would suggest to buy from a different place!

.. and Trustpilot .. please explain how a company with only 1 star reviews can get 2,5 star with you???????

Terrible Service – Avoid This Company at All Costs!

If I could give 0 stars, I would. I placed an order scheduled for delivery on the 24th, and today, the 28th, not only is my order incomplete, but the customer service is absolutely useless. They can’t even tell me whether my order is still in France or with the courier. Every time I reach out, I get vague, unhelpful answers, and to make matters worse, they actually hang up the phone when they don’t have an answer!

This level of incompetence is unacceptable. No updates, no accountability, and no respect for their customers. I will NEVER order from this company again, and I strongly recommend that others avoid wasting their time and money here.

It took La Redoute Greece about one and half month, in total, to collect and refund me the money for a rug I had purchased from them. For the return I had notified them via their official Greek webpage, and they had instantly informed me that within two days ACS courier, a local courier service, would collect the item to deliver it back to them, free of charge, so they can proceed with the return. Finally, after my numerous reminders, about two weeks latter a TRANSPORTATION company, Kostopoulos Trans, called me to collect the rug to return it to their warehouse, which is also located somewhere in Greece. From that day forward, it took them about another three weeks to locate the item, even though i was constantly inquiring about the status of the refund and informed them on the approximate time and Transporter name who collected the item. It was the same Transporter who delivered the rugs to me earlier. Their customer service were keep telling that they will refund me the money, as soon as they will collect it from their courier, which was also publicly noted on their web site. Nothing new to me, and reasonable, as a process. However, what i find at least strange, is that they did not call immediately their Transporter, after my notification, that their Transporter had collected the item from my location, to inquire with him, were the rug is located, and when will be delivered back to them so they could proceed with the refund? This basic and simple business step could be undertaken, maximum, within a day or two. It took them THREE WEEKS to collect it and finally my receiving the refund. Being optimistic, I think their customer service is the least passive and definitely not hands-on. Very indifferent. It is my perception they were not sincere for the real reasons of the delays. Thus, of course at least, rude. It is not normal for a business, after being notified from the customer to remain passive thus inactive and JUST WAIT WHEN, some day in the indefinite future, the transporter remembers to bring them the rug and then proceed with the refund to the customer, but in the meantime let the customer wait uninformed and keep the refund date vague! Oh come on, be real!

I bought two Duvet covers for the Winter. After opening, the bottom is a weird shape, not straight across like normal ones, it is very difficult to get the Duvets in. I have reported this to the company advising they are faulty only to be told it is passed the 30 day return period. Don't buy Duvet covers

Expensive

The greek version of laredoute is the most expensive in Europe.
No worth to buy anything from them.