La Senza Reviews 

I've requested via their unsubscribe link to be unsubscribed from their emails multiple times. They still have not unsubscribed me so I emailed them directly saying that I needed to be unsubscribed, and I am still receiving emails from them all the time. I will have to block them, it seems, if i want to stop getting emails. I'm pretty sure this is against privacy laws.

Internet for La Senza says there open at Easton. Drove 45 minutes to store and sign was on the door closed temporarily. Tried to order online and girl said she was working from home and can’t take orders. Horrible management. I have gift cards once there used I’m done with this craziness.

I spent over $100 on two products. One came damaged so I sent customer service an email and they never responded I will never order from their store again and will not recommend this store to anyone

Overall I don’t mind the product that la Senza sells. However, their customer service is atrocious. I have been contacting them for well over a month now with not even a response. It is incredibly frustrating. I returned items over 2 months ago and still have not received a credit for these items. I am losing hope that I will ever get my money back. Thanks for stealing from me and making no effort to help.

I am still stuck in a seemingly endless back and forth with this company. DO NOT ORDER FROM HERE IF YOU MIGHT WANT TO RETURN SOMETHING. You will have to post your return order from the UK TO PARIS, at your own cost, with full tracking and insurance. This is hidden on the website, which appears to be deliberate. I contacted them and asked to cancel my order when I found out I would need to print a returns label, as I don't have a printer, they ignored this and fulfilled my order. I managed to track down a printing shop open in lockdown and found out I had to post the order to Paris. This cost £13.43! I contacted the company and they offered to refund this as a gesture of goodwill. 2 months since the initial order, I am still awaiting my refund. I had a random amount of £16.38 returned to me 2 weeks ago, which doesn't correspond to any item, I am owed £54.29.

This has been the worst customer service I ever experienced, they regularly take 2 weeks to reply to an email, and send automated messages saying "We realize that you may have resolved your question via phone or chat. Please let us know if you still need assistance." every now and then, forcing you to resubmit your problem. Truly awful, unless you are guaranteed to want to keep every single item then I would never buy from this company again. A shame as some of their items are nice!

Bra shopping in Riyadh sucks! Bought two bras from La Senza in my size. But was not allowed to try it on. They are too small and not at all the universal size. I asked to change it for another size but they refused me. Horrible shopping experience!

I have no idea what has happened to the quality of La Senza...I have had panties and bras for over 8 YEARS from them (bought in UK stores), but panties I bought online in October last year are already falling apart!?! So disappointed.

Absolutely shambolic delivery and customer service..

Almost a month to get this parcel and it's still not there! I have no idea what to do as they are not helpful at all, in fact downright rude and refused to take responsibility, put all the responsibility on the courier and then made me and the recipient chase up the courier. In the process spoilt the surprise buy emailing the contents description to the recipient whose surprise gift it was.

fricken love it :) but like i dont like the people that work there. period.......................... :D

Had the same return experience. Was not aware that I would have to return items to Paris which, possibly cheaper than Canada as stated below by others, still cost me £8. I remember shops in the UK so thought they had just gone online. Like others had I realised the return would be abroad I would not have risked ordering from there. It’s a shame as I loved what I ordered, it was just too big.

I ordered from La Senza on November 27 2019, my order was shipped out November 29 2019, and the latest tracking update (as of today, Dec. 27 2019) it is still in Canada since December 02 2019. Which I am assuming package is lost! La Senza even confirmed via email that my package is lost and I will be receiving a refund. I never received a refund and emailed them back after a couple of days. They said "We are unable to refund till the items are returned back to our warehouse" ..Luckily I paid with Paypal! I opened a dispute with paypal and they refunded my money back.

I should have read the reviews about this sketchy site!! If you want to take the risk, do so, but PAY WITH PAYPAL!!

so in december 2018 , i bought £400 worth of panties an lingerie , over 3 orders. i live in the UK , Lasenza make out they r in Canada i sent back 2 packages within the return time period, and had no indication that they received them. they even told me to weight for 6 weeks to contact them to finalise my refund. i did that and then they said i needed to tell them exactly which items i sent back. every single Small item i sent back all the mediums i kept, easy , you can work out the item numbers. the bank said cause i have waited over the 3 months , to claim my money back through the bank. i cant claim through the bank as my time has run out. but i was told to wait 6 weeks by Lasenza. now in December 2019 Lasenza have gotten ahold of me an want to send me a check, cause my order is older than a year. ahhh no its
11 months an 2 weeks , thats another lie. they cant seem to refund me the same way i paid them , with bank account details. i said send me a cheque, as thats how you spell it , not check. its like someone in China with a translate app is replying to messages , and their friend in Canada , is handling the returns. This company is a joke id never buy anything off them , stay well clear ..

I ordered for the first time online at La Senza and it was a horrible experience. Their customer service is awful, asking the same questions over and over, not listening, or following through on what they say. I have dealt with this issue for 3 weeks and it has never been resolved.

I am an avid purchaser from L Brand's companies, and decided to give this one a try. I ordered online after reviewing their return policy. I got the items I ordered and none of them fit correctly. I went to the store to return, to which online it says the store will give you a free shipping label to send back or merchandise credit, and the store said they could only give me a coupon for free shipping to return the item. After confirming multiple times that this coupon was for the return and not a new order, I find that there is no spot for a coupon when processing returns. I called, the customer service rep told me that she would send me a label by the days end. Did not. I called again, new rep told me the same thing. No label. Called again, told me a supervisor would email me a label in 5 minutes. 3 hours later I get an email stating I cannot get the label because I live in the US and not Canada. I called for a supervisor, they said they would call me back in 24-48 hours, 5 days later, still no call.

I told all of these reps my name, order number, and where I lived at the beginning of each call, and yet they claimed they did not know I was in the U.S. They did not listen, they did not follow through, and I still have not been contacted by a supervisor. I will never shop here again, what a horrible experience.

I was dubious about ordering from Canada but I found some really lovely items and went for it. I should have trusted my gut.

DPD advised on the day they would be delivering, and as i wasn't going to be in i requested the parcel be delivered to a pickup location. I waited for the notification that it had arrived, but after it didn't come through after a couple of days i checked the tracking code. It had been signed for by someone over 40 miles away!!

The ensuing emails between DPD and La Senza have been incredibly poor - DPD advised the parcel would have to be returned to sender (even though it says it has been delivered?!) to which i tried to confirm this was back in Canada, but neither party would confirm. I'm still waiting to find out. Ultimately i have to wait until it gets back to La Senza for a refund which could take weeks. Ridiculous.

How can neither party know where the return destination is? This is what i got from La Senza regards my request for this information: 'At the customer service center we do not track return packages'.

This is what i got from DPD:
'I request you to please contact your sender for the re delivery'.

Head. Brick wall.

No real understanding from the customer service team, they did offer the refund fairly quickly, but the fact i have to rely on it getting back to them negates this in my mind.

I had no idea La Senza were no longer trading in the UK and ordered my items before checking out the reviews, so I was very apprehensive once I saw what a low rating they have. I actually had no problems with the order - everything arrived within a week, delivered by DPD, fully tracked and the quality is fine. HOWEVER, the full description of every personal item that I bought was listed on the outside of the packaging!! There was nothing too embarrassing, and I have to laugh it off as there is nothing that I can do about it, but I definitely won't be ordering from them again!

This is the worst online shopping experience I ever had. It’s been over a month since I ordered and chose to pick up in their stores which normally takes one or two days in other brands .

Lasenza has went downhill in quality. The underwear is always falling apart. Such a waste of money. Their bras have yet to disappoint but we will see..I'm thinking of buying elsewhere. Sucks because I've been a lasenza girl since I started wearing bras

Worst online shopping experience, Ordered my stuff on June 5, 2019, never received it. When I contacted customer service on June 24, 2019 they said looks like your order never got dispatched and now they do not have the same items, so they have to refund me the money.
What a shame and disappointment.

Absolutely terrible. A £10 shipping fee was added, but not displayed until I’d already placed the order. I immediately emailed to complain and ask for my order to be cancelled, one week later my order has been dispatched and I’ve had no replies or refunds. It’s coming from Canada, so lord knows how long that will take. No wonder La Senza UK went bust, terrible company.

I tried to place an order for LaSenza, and my card was debited the entire purchase amount. I did not, however, receive any confirmation of my order, and after contacting La Senza i was informed that my order does not exist and I have to coordinate with my local bank. The local bank then said I have to request for cancellation of the floating status through LaSenza or Eshopworld’s bank so that the money will be returned. Now, since the order does not exist, there is nothing to cancel. I have contacted LaSenza and Eshopworld through several times and only received an auto-response, with no one actually assisting me.