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I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.6
Average
17K reviews
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The customer service is really bad
The customer service is really bad. They sell some bikes (fatbike in my case) where they are the only providers of this specific bike along with some parts of it (screen, batter etc).
Since my bike screen was stolen, I could only order a screen from la souris. I did and paid this expensive screen because I had no option. It wasn't in stock so I needed to wait because they told me it could take some weeks.
After couple of months I checked in again, asking whats the status of the screen that I ordered and got the same answer "Its not in stock, check in a few weeks". Then I wanted to deliver a complaint since I paid already, I don't have a bike and they are the only option in the market. The response was "You cannot complain, I already told you check in in some weeks. its a preorder, you have to wait". Also rude tone and zero understanding.
June 2, 2026
Unprompted review
Reply from La Souris
Dear Angelos,
Thank you for sharing your experience. We are sorry to hear that this situation has caused you so much frustration.
We understand how inconvenient it is when a necessary part such as a screen is not immediately available, especially when you depend on your bike. Unfortunately, some parts are supplied through pre-orders and delays in availability can sometimes occur beyond our direct control. Nevertheless, we understand that the long waiting time and lack of clear updates have negatively affected your experience.
We also regret to hear that you experienced the communication as unfriendly or lacking understanding. That is not the level of customer service we aim to provide.
We will internally discuss your feedback regarding both the communication and the handling of your order to see how we can improve this process moving forward.
Kind regards,
Hailey
La Souris
I ordered a fatbike from the La Souris…
I ordered a fatbike from the La Souris store in Eindhoven on April 25th (Order #812180). At the time of payment, I was promised that delivery would take a maximum of 2 weeks.
Instead, I experienced a series of broken promises:
First, I received an email stating it would be ready by week 21.
Then, another email pushed it to week 22.
After a phone call, I was assured I would have the bike by the last Saturday of May, but that deadline was also missed.
After 6 weeks of waiting and having to spend 30 minutes on hold just to get a status update, I was finally told the bike was in the store. The communication with customers is incredibly poor and unreliable. I am deeply disappointed by the lack of professionalism and the fact that I had to constantly chase them to get the truth about my own order. I would not recommend shopping here due to their complete disregard for delivery timelines and poor customer care.
June 1, 2026
Unprompted review
Reply from La Souris
Dear Taner,
Thank you for your review. We are sorry to hear that you experienced the communication and delivery process this way. We understand that the changing delivery updates have caused frustration.
Your order is currently being prepared and made ready for pickup in the store. As soon as everything is completed and your fatbike is ready to be collected, the store will contact you directly. We are doing our best to finalize this as quickly as possible.
We would also like to apologize for the lack of clear communication and the long waiting times when trying to contact us by phone. We take your feedback seriously and continue working on improving our communication and service.
Kind regards,
Nadia
La Souris
Rinck the best delivery guy
Rinck the best delivery guy, super nice and on time.
June 1, 2026
Unprompted review
Reply from La Souris
Dear Piotr,
Thanks for your great review! We’re glad to hear that Rinck provided excellent service and delivered your order on time. We’ll make sure to pass your compliments on to him. 👍
Kind regards,
Hailey
La Souris
I just love the bike, but I was not told before that I will have to pay for more things than the price of the bike.
You should also place every price for both the bike and any other service or option online, so that customers should be aware before deciding to buy.
May 28, 2026
Reply from La Souris
Dear James,
Thank you for your review, and we’re glad to hear that you like the bike.
We understand that it is frustrating to find out afterwards that there may be additional costs or optional services that were not fully clear beforehand. It is of course important that customers can make a well-informed decision before purchasing.
We take your feedback regarding pricing transparency and clear communication of any extra costs or services seriously and will use it to further improve our information provided to customers.
Kind regards,
Nadia
La Souris
Guy was very nice and helped more than…
Guy was very nice and helped more than one person at a time walli was great.
May 30, 2026
Reply from La Souris
Beste,
Dankjewel voor je review! Fijn om te horen dat Guy en Walli je zo goed hebben geholpen, ook toen het druk was. We geven je compliment zeker aan hen door. 😊
Met vriendelijke groet,
Hailey
La Souris
I visited the shop to buy a fat bike…
I visited the shop to buy a fat bike and had a great experience. The staff was incredibly helpful, friendly, and took the time to answer all my questions. The store looks amazing, and the buying process was smooth. Highly recommend visiting them!
May 28, 2026
Reply from La Souris
Dear,
Thank you for your wonderful review and recommendation!
We’re very happy to hear that you had such a great experience in our store. We always aim to provide helpful and friendly service and take the time to answer all questions as best as we can. Great to hear that this was reflected during your visit.
We wish you lots of fun with your fatbike and hope to see you again at La Souris!
Kind regards,
Nadia
La Souris
I will say I forget his name
I will say I forget his name, but please his such a good guy with the best way of how he does it, perfect person with best intentions! Check my time of buying the bike and you will know who I mean
May 28, 2026
Reply from La Souris
Dear Yassin,
Thank you so much for your kind review! We’re very happy to hear that you had such a positive experience with one of our team members. Your words truly mean a lot to us, and we will make sure your compliment reaches the right colleague based on the purchase time of your bike.
Enjoy your bike and thank you for choosing La Souris!
Kind regards,
Hailey
La Souris
Stated delivery timeframe not met and received a call trying to upsell me stuff I didn't want
Your website stated delivery within 3 to 10 days but shortly after ordering I received a message stating that delivery within that timeframe would not be possible. Furthermore, after placing the order you called me, not to apologize for the delay but to try and upsell a whole load of things I did not want !?
May 26, 2026
Reply from La Souris
Dear Jude,
Thank you for your review. We are sorry to hear that the originally communicated delivery timeframe could not be met and that this has caused disappointment. Our apologies for the inconvenience.
We can see that your order is currently scheduled for delivery next week. We understand that delays are frustrating, especially when expectations were different at the time of ordering.
We also regret that our phone call came across as unwanted upselling. Your feedback is appreciated and will be shared internally to improve our customer experience.
Kind regards,
Hailey
La Souris
I don't trust this company anymore
They sell 8x Onderhoud (maintenance cost 355 euro) but denhaag don't have technician to fix your bike. They're service sucks really sucks.
May 27, 2026
Unprompted review
Reply from La Souris
Dear Carlo,
Thank you for your review. We are sorry to hear that you are not satisfied with the service and maintenance process. Our apologies for the inconvenience you have experienced.
Due to the busy high season, waiting times are unfortunately longer than usual. We sincerely apologize for this.
We can see that you have submitted a request for our Leiden store. We will contact the store with the request to schedule you as soon as possible, so your bike can be checked promptly.
Once again, our apologies for the inconvenience and thank you for your feedback.
Kind regards,
Hailey
La Souris
Bar unbelievably exceptional delivery…
Bar unbelievably exceptional delivery personnel she explained everything in detail for me and I am happy with my order.
May 26, 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your kind review! 😊 Great to hear that our delivery staff explained everything clearly and that you are happy with your order. Enjoy it and thank you for your trust in us!
Kind regards,
Hailey
La Souris
La Souris
La Souris – Disappointing Company
My experience with this company was terrible. I trusted them and purchased a fat bike online. There were two delivery options available: home delivery or pickup from one of their stores. I chose home delivery.
The initial delivery time of three weeks seemed reasonable. However, before the expected delivery date, I received an email informing me of delays due to worker availability issues and high demand. The new delivery date was set two weeks later. No problem — these things can happen.
Just before the new delivery date, I received another email about an additional delay, this time for a different reason. I called customer service, and they told me that I could pick up the bike at one of their stores if stock was available. They confirmed that the bike was in stock in Antwerp.
One hour before leaving, I called customer service again to confirm. They treated me poorly and said the availability had already been confirmed by their colleague during my previous call. So I drove there, which took me about an hour.
When I arrived, they refused to give me the bike. They told me that all units had already been sold in the store. Meanwhile, I saw a salesperson selling the exact same bike to another customer paying in cash. That was extremely disappointing.
At that point, I had already paid for my bike four weeks earlier, and they were selling the exact same model in-store without even considering fulfilling my order first. I returned home empty-handed.
The most ironic part is that after this situation, I received yet another email informing me of an additional two-week delay.
I called customer service again, and the only solution they offered was another pickup arrangement in Antwerp, scheduled two weeks earlier than the latest delivery date I had received. I eventually had to go there, and finally I received the bike.
The product itself is fine, but the overall customer experience was extremely disappointing.
May 20, 2026
Reply from La Souris
Dear Juan,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery process and communication did not meet your expectations.
We understand that repeated delays and conflicting information regarding stock availability can be very frustrating, especially after already waiting several weeks for your order. Unfortunately, during periods of high demand, stock availability between online orders and store inventory can change rapidly, which may have caused the situation you described.
We are glad to read that you eventually received your bike and that you are satisfied with the product itself. At the same time, we sincerely regret that the overall customer experience left you disappointed.
Your feedback will be shared internally, as we continuously work on improving our communication and service processes.
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Collins,
Thank you for your review, great to hear that everything was incredible.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Hailey
La Souris
Awfull ciustomer service
Awfull ciustomer service , have to wait 6 Weeks for a tire repair .
May 21, 2026
Unprompted review
Reply from La Souris
Dear,
We’re sorry to hear that you are disappointed with your experience and understand that waiting such a long time for a tire repair is very frustrating.
We had sent a request asking for more information regarding your situation so we could look into this properly, but unfortunately we did not receive any further details from you.
Our apologies for the inconvenience experienced. We would still like to help resolve this for you, so please feel free to contact us with your information via social media or WhatsApp.
Kind regards,
Hailey
La Souris
They answered all my questions try to…
They answered all my questions try to give constructive solutions for my requests
And Eugene was super sympathetic
May 22, 2026
Reply from La Souris
Dear Claudia,
Thank you for your review, great to hear that all your questions were answered and that our team was able to provide constructive solutions for your requests.
We’re also glad to hear that Eugene supported you in a sympathetic and helpful way. We’ll make sure to pass your kind words on to him.
Kind regards,
Hailey
La Souris
La Souris Antwerp
La Souris Antwerp :
In contrast to my past experiences, I must admit in all honesty that Bjorn’s service was entirely professional and customer-friendly. If La Souris had staff or managers like that across the board, you’d be talking about a top-class business!!
May 21, 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt voor de eerlijke en mooie review! Wat fijn om te horen dat je deze ervaring met Bjorn als professioneel en klantvriendelijk heeft ervaren. 😊
Wij waarderen het enorm dat je de tijd neemt om dit te delen en geven je compliment uiteraard aan Bjorn door. Feedback zoals deze motiveert ons om onze service iedere dag verder te verbeteren.
Met vriendelijke groet,
Nadia
La Souris
Fantastic Toen he really was super.
Fantastic Toen he really was super.. patiently helped me sorted my question out ordered it for me .. I am one happy lady today...thank you . Ps your company is great
May 21, 2026
Reply from La Souris
Beste,
Thank you so much for your wonderful review! We’re very happy to hear that Toen helped you patiently and was able to sort everything out for you. 😊
We’ll make sure your kind words are shared with him. Enjoy your order and thank you for your trust in La Souris!
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your positive review! Great to hear that you experienced nice and professional service in our shop. We truly appreciate your feedback.
We wish you lots of enjoyment with your purchase!
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Mary,
Bedankt voor je positieve review en het mooie compliment! Fijn om te horen dat je tevreden bent over onze service. 👍
Met vriendelijke groet,
Nadia
La Souris
Got the scooter back with loose exhaust pipe and missing screws.
I got my scooter back with loose exhaust pipe and missing screws. I had to leave it in the shop as it it not drivable.
It's now been several weeks and still not fixed. The excuse is always we don't have the scews. Get the screws and fix it and stop making excuses for horrible service!
March 24, 2026
Reply from La Souris
Dear Herish,
We are sorry to hear about your experience and understand your frustration regarding the condition in which your scooter was returned and the delay in resolving the issue. This is certainly not the level of service we aim to provide.
We will contact the store directly regarding this situation and request that they provide you with a clear update as soon as possible about the repair and next steps. We understand that you would like this matter resolved quickly and will ensure this is followed up internally.
Kind regards,
Nadia
La Souris
Good sevice very good salesman what he…
Good sevice very good salesman what he promised is what he delivered
May 15, 2026
Reply from La Souris
Dear Zuber,
Thank you for your great review! We’re happy to hear you received good service and that our salesman delivered exactly what was promised. :)
Kind regards,
Nadia
La Souris
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