La Tienda HOME Reviews 17,557

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Our visit to tienda home, was very good from Start to finish. The assistant Leo, who took us around the shop & helped us choose the mattress we wanted was very helpfull, The whole process from the... See more

Company replied

Rated 5 out of 5 stars

Ordered my sofas and was kept updated throughout. They arrived almost 2 weeks before anticipated. They were well packed and the delivery guys set them up and took away my old one. Lovely comfy sofas a... See more

Company replied

Rated 1 out of 5 stars

5 times promises that the missing cable for our relaxsofa would be delivered in 2-3 days (2x in Finestrat store, 2x via WhatsApp, 1x by email). In the end it took 14 days to send a missing ‘standard’... See more

Company replied

Rated 5 out of 5 stars

Very helpful sales assistant, even though the store was busy we were looked after extremely well. Constant updates as when the delivery was due, and actually arrived on time. The delivery men where po... See more

Company replied

Company details

  1. Furniture Store

About La Tienda HOME

Written by the company

Especialistas en la venta online de colchones, sofás, bases, canapés, almohadas y más artículos para hacer de tu casa un sueño. Destacamos por ser una de las empresas pioneras en el comercio electrónico en España y la primera en el sector del descanso. Cuando iniciamos la venta a través de internet, en el 2003, el e-commerce todavía no estaba plenamente desarrollado. 

Actualmente contamos con el mayor catálogo en productos de descanso y tapicería de toda Europa, para que todos nuestros clientes encuentren el producto que mejor se adapte a sus necesidades. 

Para ello trabajamos con los mejores fabricantes a nivel nacional e incluso contamos con un departamento de I+D+I con el que desarrollamos nuestros propios productos bajo la marca HOME, lo que nos permite ofrecer los mejores precios del mercado. 

En La Tienda HOME estamos orgullosos de poder contar con un equipo de profesionales que trabajan día a día para hacer más grandes los valores de la empresa. 


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Our visit to tienda homeme

Our visit to tienda home, was very good from Start to finish. The assistant Leo, who took us around the shop & helped us choose the mattress we wanted was very helpfull,
The whole process from then on was very efficient, with daily updates via email on the status of our order. The delivery was via email & messenger & arrived on the day & time stated.
We highly recommend this company.
Ian & Liz Bennett

March 25, 2026
La Tienda HOME logo

Reply from La Tienda HOME

¡Hola! Qué alegría saber que todo ha ido bien y que estás contento con tu pedido, gracias por confiar en nosotros y por tomarte el tiempo de escribirnos.

Rated 5 out of 5 stars

Great communication

Great communication. Kept us informed every step of the way. Product just arrived and looks good. Seems to be good quality, but need to use it first.

April 15, 2026
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Reply from La Tienda HOME

¡Hola, John! Muchísimas gracias por tu comentario, nos hace muy felices saber que estás satisfecho con tu compra y con nuestro servicio, ¡hasta la próxima!

Rated 5 out of 5 stars

This is the best way to upgrade your…

This is the best way to upgrade your house with amazing stuff I feel good , I sleep good and dream good all Thanks for good mattress and bed I bought 😁😁😁

April 11, 2026
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Reply from La Tienda HOME

¡Hola! Agradecemos tus palabras y tu confianza en nosotros, es un placer saber que todo ha sido de tu agrado. ¡Nos vemos pronto!

Rated 5 out of 5 stars

Great experience

From Gandia store purchase of our sofa with Priscilla to delivery it was a great experience, no complaints, would recommend

March 31, 2026
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Reply from La Tienda HOME

¡Hola! Muchas gracias por tu comentario. Nos alegra mucho saber que la atención de nuestra vendedora y la información ofrecida hayan sido de tu agrado. Estaremos encantados de volver a atenderte cuando lo necesites.

Rated 5 out of 5 stars

Good company to buy from

Ordered my sofas and was kept updated throughout. They arrived almost 2 weeks before anticipated. They were well packed and the delivery guys set them up and took away my old one. Lovely comfy sofas at a great price

March 31, 2026
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Reply from La Tienda HOME

¡Hola, Hayley! Agradecemos tus palabras y tu confianza en nosotros, es un placer saber que todo ha sido de tu agrado. ¡Nos vemos pronto!

Rated 5 out of 5 stars

Very helpful sales assistant

Very helpful sales assistant, even though the store was busy we were looked after extremely well. Constant updates as when the delivery was due, and actually arrived on time. The delivery men where polite and efficient. Overall I would recommend this store.

March 6, 2026
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Reply from La Tienda HOME

¡Hola! Muchísimas gracias por tu comentario, nos hace muy felices saber que estás satisfecho con tu compra y con nuestro servicio, ¡hasta la próxima!

Rated 1 out of 5 stars

Worst after sale departement EVER!

5 times promises that the missing cable for our relaxsofa would be delivered in 2-3 days (2x in Finestrat store, 2x via WhatsApp, 1x by email).
In the end it took 14 days to send a missing ‘standard’cable from Villena to Albir by courier 🤦‍♂️

February 24, 2026
Unprompted review
La Tienda HOME logo

Reply from La Tienda HOME

Hola. Sentimos mucho el retraso en la entrega del cable que faltaba para tu sofá relax.
Entendemos perfectamente tu frustración. Aunque vemos que finalmente el problema se ha resuelto y ya has recibido el cable, tomamos nota de tus comentarios para mejorar nuestros procesos de comunicación y logística y que esto no vuelva a suceder.
Disculpa las molestias. Un saludo.

Rated 5 out of 5 stars

A great experience with home store.

From the start I had good service from the lady in the shop when I bought my armchair to the delivery company. I had one small problem though one of the legs on my armchair was shorter than the other 3. But the home store sent out a repair man straight away and he sorted this out at my home. So first class service from start to finish. And I am really happy with the quality and comfort of my new armchair. I would highly recommend the home store to anyone. Just a first class company.

February 10, 2026
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Reply from La Tienda HOME

Hello! We love reading reviews like yours. Thank you for choosing us and for valuing our work. We will be delighted to assist you whenever you need us.

Rated 5 out of 5 stars

They were very informative all way…

They were very informative all way through the process of purchasing. Delivery's of the suite was earlier than expected by a couple of weeks. Delivery was smooth and set up of the suit was also done professionally

February 14, 2026
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Reply from La Tienda HOME

¡Hola! Muchísimas gracias por compartir tu experiencia y por tu valoración tan positiva.
Gracias por confiar en nosotros. ¡Esperamos volver a verte pronto! Un saludo.

Rated 5 out of 5 stars

Information exelent about payment

Information exelent about payment, delivery, etc. On time, friendly, proffesional

February 5, 2026
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Reply from La Tienda HOME

Hello! Thank you very much for your review. We are delighted to hear that everything went well. We look forward to serving you again soon.

Rated 5 out of 5 stars

Since ordering till deliver all good

Since ordering till deliver all good. Thank you

January 10, 2026
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Reply from La Tienda HOME

Hello! We really appreciate your positive review. It's great to hear that you had a good experience. Thank you again, and best regards from the whole team.

Rated 5 out of 5 stars

Excellent

Excellent customer service from start to finish, I ordered a sofa, the lady in the shop was very friendly and helpful, and sorted everything out, delivered on time, delivery people also very good.

October 9, 2025
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Reply from La Tienda HOME

¡Hola! Te agradecemos mucho tu valoración tan positiva, es un placer saber que tu experiencia ha sido buena, gracias de nuevo y un saludo de parte de todo el equipo.

Rated 5 out of 5 stars

The corner (sofa) is beyond amazing-…

The corner (sofa) is beyond amazing- comfortable, beautiful.. and the team is so professional.. and the installment options is amazing

November 23, 2025
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Reply from La Tienda HOME

¡Hola! Muchísimas gracias por tu comentario, nos hace muy felices saber que estás satisfecho con tu compra y con nuestro servicio, ¡hasta la próxima!

Rated 5 out of 5 stars

They did a great service ,kept me…

They did a great service ,kept me informed, delivery went well ,pleasant staff ,

November 28, 2025
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Reply from La Tienda HOME

¡Hola! Te agradecemos mucho tu valoración tan positiva, es un placer saber que tu experiencia ha sido buena, gracias de nuevo y un saludo de parte de todo el equipo.

Rated 5 out of 5 stars

Sales people excellent

Sales people excellent

November 27, 2025
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Reply from La Tienda HOME

¡Hola! Qué alegría saber que todo ha ido bien y que estás contento con tu pedido, gracias por confiar en nosotros y por tomarte el tiempo de escribirnos.

Rated 5 out of 5 stars

From purchasing to delivery and…

From purchasing to delivery and install, all was a good experience

November 26, 2025
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Reply from La Tienda HOME

¡Hola! Qué alegría saber que todo ha ido bien y que estás contento con tu pedido, gracias por confiar en nosotros y por tomarte el tiempo de escribirnos.

Rated 5 out of 5 stars

The entire experience of buying

The entire experience of buying, delivery and assembly was excellent. The sales assistant was charming, friendly and helpful. The delivery arrangements were precise. The delivery drivers were excellent. Assembly was simple and chairs exactly what we wanted and good value

November 29, 2025
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Reply from La Tienda HOME

¡Hola! Te agradecemos mucho tu valoración tan positiva, es un placer saber que tu experiencia ha sido buena, gracias de nuevo y un saludo de parte de todo el equipo.

Rated 5 out of 5 stars

Happy with the sofa bed I got

Happy with the sofa bed I got, it’s good quality. Delivery was also very fast.

November 22, 2025
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Reply from La Tienda HOME

¡Hola! Qué alegría saber que todo ha ido bien y que estás contento con tu pedido, gracias por confiar en nosotros y por tomarte el tiempo de escribirnos.

Rated 1 out of 5 stars

Very bad

Very bad, my bed is broken and I try to contact them. I get a WhatsApp with an AI that keeps asking the same question. The at one point an agent comes along and wants more videos and pictures. Then I get again the AI and a notification they will come back in a couple of days. I'm moving house so I dont have time to wait for this nonsense. And I have a broken bed how am I supposed to sleep on top of it. It's very bad quality, I weigh 60kg only slept alone on it, how could it break? How does it hold a person of 120kg or more??

November 21, 2025
Unprompted review
La Tienda HOME logo

Reply from La Tienda HOME

Hola, Brigitte. Te pedimos disculpas si no has tenido una buena experiencia con tu producto y con nuestro servicio de asistencia. Estamos revisando todo lo ocurrido con las imágenes que nos has enviado para poder darte una solución lo antes posible. Sentimos las molestias. Un saludo.

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