Lavrai Reviews 18

Ordered a chair but it was a scam bc chair never came in

I purchased two outfits on 10/31/2025 and both have not been delivered. I am unable to go on their website because I have been blocked

Ordered an advent calendar and 4 weeks later no item. Emailed them to see what was going on and just got our systems are down but it is being shipped from our international warehouse!

This is a scam. Never delivered my order and said they can't do anything because their systems are down.

SCAM SCAM SCAM !!!!
Do not use. Takes your money but no product. Trying to get my money back from my bank

Do not use this company. It is a scam and they do not deliver what they are selling. Tried to get a refund and they said they had an issue with refunds because their system was not working.

Items shipped 1 month later they were said to be delivered. Nothing arrived. After a back and forth with customer service they resent the items, supposedly. This time shipping took 2 weeks, however the result was the same. Nothing arrived. Currently seeking refund. Don't waste your time.

My product did not work I’m not happy about it

Don’t trust this company when I placed a order it says the company is based in Whitby Yorkshire
When it’s not
I just keep getting the same old email just from a different person

I ordered in October. Money was taken out right away but I kept getting the same email as everyone else that my product was coming but it never did. I asked for my money back and nothing.

I ordered a sweatshirt in October and still have not received it. They contacted me after a review I did and said they are looking into it. I have reached out three more times asking for updates and finally demanded a return. Still no response. This company is a joke and I would not purchase anything from them

It's a scam!! Never received product or refund. Was communicating with Anna and then the responses just stopped.

Huge scam never received product emailed multiple times for refund and got the same automated response

Total scammers! Got the same exact email as everyone else in these reviews. Demanded a full refund.

Never received order but they took my money. I emailed them multiple times and they sent a standard response each time saying the exact same thing. Do not order from them.

Lavrai took my money and never shipped. I emailed them and they responded with the same copy and pasted email over 10 times. Had to dispute with my bank as fraud.

"Anna here. I hope you're doing well. This is Anna, and I wanted to personally follow up regarding your order. I noticed your concern about the shipping status, and you're absolutely right—the tracking info hasn’t been updated as it should. Sometimes, due to high volumes, our logistics team misses updating the tracking link, which is certainly not the experience we want for you. Here's what I'm doing to resolve it: I’ve raised the issue with our logistics manager and asked for an urgent update.
I’ll monitor the situation closely and let you know as soon as I get any new information. For your reference, our usual shipping time is 7-15 days, plus 1-5 days for processing. The majority of orders—about 95%—arrive within this window. I truly apologize for any inconvenience this has caused. As a small token of appreciation for your patience, I’ve applied a 20% discount code for your next purchase. Please use EXTRA20 at checkout. If you have any other questions or need further assistance, feel free to reach out. I’m here to help! Thank you for your understanding. We’ll have this resolved shortly."

They are scammers. There were Haivley which you can still see on the Lavrai website. I was scammed by them a month ago but it seems like they’ve switched to Lavrai to carry on the scam. Absolutely disgusting!