Lazeme Reviews 

5
TrustScore 4 out of 5

3.9

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Company details

  1. Lingerie Store

Information provided by various external sources

Shop Luxury Lingerie, Bras and Designer Swimwear - FREE UK DELIVERY at Lazeme. Wide range of Lingerie designs by Fantasie, Freya, Huit, Panache, Elomi, Parfait Affinitas and more. A-K cups & bra sized swimwear


Contact info

3.9

Great

TrustScore 4 out of 5

5 reviews

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1-star

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3.9

All reviews

(5)

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Rated 5 out of 5 stars

I had never heard of this website until…

I had never heard of this website until I was about to take advantage of House of Frazer's "20% off full price items" sale to buy some Freya bikini bottoms to match a Freya top I already owned. I just chanced to check whether anywhere had it cheaper, and Lazeme came up at HALF the sale price (HoF: £16, Lazeme: £8). I was a bit concerned when I couldn't see any delivery info on the product page, but turns out that's because delivery is FREE. Not only that, they even splashed out on 1st class post. Really unsure how the owner is making any sort of profit while providing such insane value. The product is definitely genuine as the labels match the top I bought in John Lewis last year.

January 22, 2021
Unprompted review
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Reply from Lazeme

Hi Marge
Thanks so much for taking the time to leave a review. Lazeme has been online since 2008 and we specialise in Fantasie and Freya brands. The last 12 months has been difficult for businesses, even those online, and from time to time we have a clearance sale to refresh our stock. We are delighted that you were fortunate to find us during the sale and grab a bargain too. We look forward to welcoming you back again to our webstore in the future. Kind regards, Heather, Lazeme Customer Services

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Rated 5 out of 5 stars

Can’t fault this company

This was the first time I used this company and ordered a Fantasie bra with matching briefs. After ordering I thought I really should have read reviews first, so I came on this website to have a look. The first review I read was so bad, items were not in stock etc., I was kicking myself that I didn’t look beforehand. HOWEVER, having placed my order on 15 January it arrived, exactly as I ordered, on 18 January. So, from my experience and in my opinion, I would have no hesitation in recommending this company.

January 18, 2020
Unprompted review
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Reply from Lazeme

Thank you for your review and order. We really appreciate you taking the time to leave the review. We always aim to provide great customer service and have happy customers.

Rated 1 out of 5 stars

Claim items are 'In Stock' when they are not and hide poor reviews from customers

I purchased a bra that the website claimed was 'In stock' and then the following day I received this message from them:

'We are writing to update you on your order for a Fantasie Helena bra in Nude. We had hoped to have received stock of this item from Fantasie but on checking today it would appear that the item is currently in manufacture and they can't give us a specific delivery date. This could take longer than 2 months. We are very sorry about this and can't always predict when this will happen. Please will you let us know if you would like to choose something else from our website. We do have the bra available in Black or White as an alternative. Kind regards, Lazeme Customer Services'

They are clearly selling items that they do not keep in stock and only order them in from the manufacturer when a customer places an order for a item.

I was very annoyed as I only ordered the bra from them as the website clearly displayed 'In Stock' for the bra which was a total lie. I left a 1 star review for this company on their website which they have removed. So not only do they sell items they do not keep in stock but they also remove any sort of negative feedback, choosing only to display 4/5 reviews. So don't be mislead by their 5 star feedback, it false!

November 6, 2019
Unprompted review
Lazeme logo

Reply from Lazeme

We were very disappointed to receive this review from you. We did not publish your review on our website because you are making false statements about our Company. We do carry stock but sometimes items sell out before we can get replacements back in. We have very many happy customers who are pleased with the service we provide. We did offer you the same bra in different colours as an alternative.

We advised you as soon as possible about the problem with your order. You placed an order on Monday evening and we sent you an update on the Tuesday morning at 9.41am. We feel that this is a fast response. We also cancelled & refunded you promptly on the Tuesday morning.

Our 5 star feedback is NOT false and our customers frequently praise our service, fast delivery and competitive pricing. We would kindly ask you to refrain from continuing to make defamatory statements about the Company.

Lazeme

Rated 5 out of 5 stars

Nice bras and good packaging

Nice bras at good discounted prices. Good delivery and well packaged with great returns from the uk. Better than a lot of bra companies I have ordered from and always get back to ypu with queries quickly.
Trusted.

April 5, 2019
Unprompted review
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