Lazy Carpets & Flooring Reviews 

2,778
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, noting their helpfulness and efficient work. The service is frequently highlighted as excellent, with many appreciating the smooth and quick process from initial measurements to expert installation. Reviewers are delighted with the high quality and appearance of the products, often mentioning how the new flooring significantly enhances their homes. The pricing is also widely regarded as competitive and affordable, offering great value and often surprising customers with its reasonableness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their new... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the amazing... See more

Price

Reviewers consistently express satisfaction with the pricing, finding it competitive and within their budget,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made an appointment for Rebecca to come to my home and measure up and quote for Laminate & stair/landing carpet. This was done with expertise & professionalism. Then came the actual fitting of the... See more

Company replied

Rated 5 out of 5 stars

After my enquiry, i received a super quick appointment & they were able to do the job the following week. The Laminate & everything else included was fitted to Highest Standard, Bot... See more

Company replied

Rated 5 out of 5 stars

Absolutely love our new carpet! Ian who did our initial visits to.choose the carpet was informative and responsive. The two fitters contacted me ahead of time, were polite and virtuous. Carpet was... See more

Company replied

Rated 5 out of 5 stars

Lacey carpets wow amazing service from start to finish Friendly professional, great product all the team were amazing from the booking to measuring, to floor being laid. Don’t don’t think I wou... See more

Company replied


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store
  4. Wood and Laminate Flooring Supplier

About Lazy Carpets & Flooring

Written by the company

Reasons to Choose Lazy Carpets


Effortless Flooring Experience: ❤️  We eliminate the stress of selecting and installing new carpets or floors.  Our focus is on exceptional service, so you can relax and enjoy beautiful new floors with minimal effort.


Huge Selection: 📦  Our massive range of carpets, laminates, vinyls, and LVT flooring comes in various colours and sizes, perfect for refreshing any living space. We also have waterproof vinyl flooring ideal for kitchens and bathrooms. Plus, if you can't find exactly what you crave, we can usually source it for you.


Shop from Home Convenience:  🛍 Experience the showroom feeling right at your doorstep! Explore our incredible selection of luxurious carpets and flooring, all at fantastic prices.  We're so confident you won't find better deals anywhere, we guarantee to beat the competition!


Customer-Rated 5 Stars for a Reason! 👍  Over 1450 reviews and a stellar 4.8 rating on Trustpilot show you're making the perfect choice. Don't just take our word for it -  read our amazing reviews and see for yourself!


Flexible Financing Options: ✅  At Lazy Carpets & Flooring, we accept various payment methods, including 0% finance through Buyline & SNAP. We also offer Klarna for flexible payment options.


In short, Lazy Carpets is your one-stop shop for a stress-free, high-quality flooring experience!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,778)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service friendly,fast at…

Excellent service friendly,fast at fitting,good price very happy this is the second time we have used them and my mum as had them as well👍

June 17, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you Lorraine for your 5-star review and for returning to us for the second time. At Lazy Carpets & Flooring we take great pride in providing excellent customer service, and quality products at competitive prices, so your kind comments mean the world to us. Kind regards from all the Lazy team.

Rated 2 out of 5 stars

Great workmanship, poor comms & service

Fantastic quality and good workmanship.
Poor communication and poor customer service.

Sales team were great, installers could maybe do with some hospitality training.

Keep your eye on the spec aswell, the installers tried to fob me off with substandard/lower cost accessories, and disputed my even ordering of the higher cost/quality kit, even though it was on the Job sheet. Not a good look.

5 stars to Steph, though - really friendly and helpful with making decisions etc.

June 22, 2026
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Reply from Lazy Carpets & Flooring

Thank you for taking the time to leave your feedback. I'm sorry to hear that you are not happy with all aspects of our service, that is not the experience we aim to provide.
Having looked in your concerns, our fitting manager has spoken to you and assured you that the issues raised have been addressed. We do apologise that the correct door plate was not originally on your order, fortunately we were still able to fit the correct ones for you.
However, we are happy to see that you are pleased with the quality and workmanship.
Thank you, once again for your feedback.

Rated 5 out of 5 stars

Fitted a carpet in my bedroom

Fitted a carpet in my bedroom everything went perfect, smooth and fast, really worth it

June 18, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you for your 5-star review. At Lazy Carpets & Flooring we take great pride in providing excellent customer service, and quality products at competitive prices, so your kind comments mean the world to us. Thank you for choosing Lazy Carpets and please recommend us to your family and friends. Kind regards from all the Lazy team.

Rated 5 out of 5 stars

Good product options at affordable…

Good product options at affordable prices with payment options.

Fast and friendly installation team

Your only task is to clean your room of furniture, take up any floor covering and ensure the space is reasonably clean.

I would highly recommend this company
Satisfied customer

June 20, 2026
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Reply from Lazy Carpets & Flooring

Thank you Jason for your 5-star review. We really appreciate you taking the time to write this. At Lazy Carpets & Flooring we take great pride in providing excellent customer service, so your kind comments mean the world to us. Thank you also for your high recommendation. Kind regards from all the Lazy team.

Rated 5 out of 5 stars

Lovely choice of carpets and fitted…

Lovely choice of carpets and fitted quickly with expert fitters

June 21, 2026
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Reply from Lazy Carpets & Flooring

Thank you Amanda for your lovely review and 5-star rating. Taking the time to write this is greatly appreciated, as we work so hard to provide excellent customer service and provide quality products at competitive prices. Please recommend us to your family and friends. Kind regards and many thanks from all the Lazy Team.

Rated 1 out of 5 stars

AVOID

Rebecca was great and extremely friendly. The fitters on the other hand were the worst. Their aim was to get the job done and run out as quick as possible. My radiator in my toilet was left damaged by the fitter with paint being scraped off which i spotted once the fitters had left my home. I emailed lazy carpets and they just denied the whole thing saying it was probably there from before. Their communication was slow and there was no ownership of what they had done. In the end they told me to take £10 as compensation which i refused as I had paid close to £600 for the job and just wanted the radiator repaired. AVOID this company as they use awful fitters and if you are left with an issue you'll have the worst after care.

June 3, 2026
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Reply from Lazy Carpets & Flooring

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We take great pride in the standard of our workmanship and always investigate concerns raised by our customers. On completion of the installation our fitters always ask customers to sign that they are happy with all aspects of the fitting. Had any damaged occurred during installation, we would have taken action to resolve it.
If you would like to discuss this matter further, please contact our customer service team directly and we will be happy to review any further information you may have.

Rated 5 out of 5 stars

Brilliant service very knowledgeable…

Brilliant service very knowledgeable and helpful

June 12, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for leaving Lazy Carpets a lovely review and giving us 5 stars ! we really do appreciate it. At Lazy Carpets we pride ourselves on our customer service so it's nice to see you thought we were BRILLIANT! please recommend us to your family and friends. Thank you and kind regards from all The Lazy Team.

Rated 5 out of 5 stars

Absolutely love our new carpet

Absolutely love our new carpet! Ian who did our initial visits to.choose the carpet was informative and responsive. The two fitters contacted me ahead of time, were polite and virtuous. Carpet was fitted in around an hour and looks great! Also around £100 less than what we were quoted by another local carpet shop. Would definitely recommend and will be using Lazy carpets again to fit out 2 bedrooms 😊

June 16, 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Ian such a lovely review Amy, he will be over the moon to see you have mentioned him personally, Ian really is a valued member of our Lazy Team. It's also pleasing to see the fitters kept you updated and were polite, so again thank you!
At Lazy Carpets we pride ourselves on our customer service and our quality flooring at great prices, people are sometimes surprised how much we can safe them.
Please recommend us to your family and friends, we also look forward to you returning in the future.
Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

Excellent customer service.

I've had a stair carpet and bathroom flooring supplied and laid by Lazy Carpets in the past 6 months. In each case Linda, the salesperson, visited me and showed me a range of samples. The fitters then came a couple of days later and fitted my chosen product expertly and in very quick time. I'm delighted with the results and would definitely use Lazy Carpets again.

June 16, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much Harry, we love you awarding us a lovely 5 stars!
Linda will be over the moon to see you have mentioned her personally, she really is a valued member of our team. Our team of expert fitters are so polite and always try to leave the customer feeling happy with their new flooring.
Please recommend Linda to your family and friends. Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

No problem picked my carpet fitted no…

No problem picked my carpet fitted no problem and its lovely down the to carpet fitters made a good job And Kevin for measuring and absolutely no problem at all well recommend

June 17, 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Kevin and Lazy Carpets a lovely review Brenda! Kevin will be so happy to see you have mentioned him personally, he really is an asset to our Lazy Team. Please recommend him to your family and friends.
Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Hallway carpet fitted by Abdul today

Hallway carpet fitted by Abdul today, really nice guy and so polite, his work is amazing and I would totally recommend him to anyone 👍

June 17, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Abdul such a lovely review, he will be over the moon to see you have mentioned him personally, He really is such a nice friendly guy and an excellent fitter!
Please recommend Lazy Carpets to your family and friends.
Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish. Phil the salesman was great, explained the process and made me feel very comfortable. Fitters were great, very professional and efficient. I would definately recommend lazy carpets to friends and familly

June 15, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars, we really do appreciate it!
At Lazy Carpets we pride ourselves on our customer service from start to finish, so we love that you feel we were very professional and efficient. Please recommend us to your family and friends.
Thank you and kind regards from the Lazy Team.

Rated 5 out of 5 stars

Had laminate flooring fitted yesterday…

Had laminate flooring fitted yesterday in a dining room and living room. I am beyond delighted with the whole experience from Lynn measuring up and giving me a cost to it being fitted within a week. The friendly fitters did a fast and amazing job keeping me informed at all times. They neatly bagged up my old carpets so I could easily discard them and they cleaned up after the job leaving my home spotless. The full cost was very reasonable I expected it to be more. The company kept me updated about my appointment with text messages which was very helpful, I am beyond thrilled and wont go anywhere else for future flooring.

June 16, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets and Linda such a lovely review and 5 stars, Linda will be over the moon to see you have mentioned her personally!
At Lazy Carpets we pride ourselves on our customer service and always strive to make your journey with us run as smoothly as possible from start to finish so it's really pleasing to see you were DELIGHTED with the whole experience and you were beyond THRILLED!
Please recommend us to all your family and friends, Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Returning customer due to excellent service.

I had lazy carpets when I first moved in in January 2024...I decided to go back to them again to fit my small conservatory and re do my kitchen as I had changed my colour scheme in there
Ian the measurer is such a lovely guy,really good with my dog and very knowledgeable.
He was running late due to a motorway accident and informed me of this which is really good of him many don't bother.

The 2 men who came to fit my floor were really hard working and polite.they did a fantastic job on such small places.

The lady who I spoke to enquire a fitting and the courtesy call the day after was very friendly aswell.

I would use and recommend lazy carpets to anyone I know for sure.

June 16, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

What a lovely review! thank you so much Clare, we really do appreciate your kind words and your 5 stars.
Ian our sales estimator really is a lovely man and has a wealth of knowledge, oh and he loves animals especially Pandas.
At Lazy Carpets we pride ourselves on our customer service so it really is lovely to have your feedback!
Please recommend Ian to your family and friends!
Thank you from all the Lazy Carpet Team.

Rated 5 out of 5 stars

Experience from the start was extremely…

Experience from the start was extremely easy and straightforward, from choosing the flooring and being informed of all the important details and costs with no hidden fees - to fitting, which was sublime. The flooring fitters were exceptional, expected it to take hours and it was super quick with amazing results. Laminate is super high quality, very warm and looks amazing, will not use any other company for my flooring again! Extremely happy for the price we paid!

June 16, 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars! we really do appreciate our customers feedback.
At Lazy Carpets we pride ourselves on our customer service so it's really pleasing to see you found your experience extremely easy and straight forward from start to finish.
The fitters really are exceptional and valued members of our Lazy team. Please recommend us to your family and friends.
Thank you and kind regards from all The Lazy Team.

Rated 5 out of 5 stars

Highly recommended

Great company from start to finish Ian turned up when he said he would and brought me an array of samples to choose from, we booked the dates for fitting there and then and fitter has turned up when he said he would 😁
I’ve had six rooms done and stairs and landing done and we arranged it over 3 sitting just to ease the upheaval of all rooms emptied at once and that worked very well
I’m very happy with my carpets they look wonderful and I would recommend Lazy Carpets to anyone reasonably prices too
Very happy with my choice 😊

June 11, 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Ian such a lovely review! he will be over the moon to see you have mentioned him personally.
At Lazy Carpets we pride ourselves on our customer service so its great to see you feel we are a GREAT COMPANY from start to finish!
Please recommend Ian to your family and friends.
Thank you and kind regards from all the Lazy Carpets Team!

Rated 5 out of 5 stars

Happy Wife, Happy Life!

My wife and I had our new kitchen flooring installed today and we are so blown away by how lovely it now looks.

From booking, to installation, we have had a great experience. Their representative visited us at home to complete the measurements and show us the samples - free of charge. From that the office team were in touch and helped with all aspects of the order.

Right through to fitting today, everyone has been exceptionally friendly and professional.

Thank you to everyone at Lazy Carpets for a great experience.

Mr & Mrs Wilson

June 16, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets such a lovely review and awarding us 5 stars.
At Lazy Carpets we pride ourselves on our customer service so it's nice to see you thought we were exceptionally friendly and professional!
I love your sense of humour " A happy wife, Happy Life " it brought a smile to our faces.
Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets a lovely 5 star review, we love to have your feedback!
Please recommend us to your family and friends. Thank you and kind regards from Lazy Carpets Team.

Rated 5 out of 5 stars

Excellent service start to finish!

Excellent service throughout. This is the second time I have used Lazy carpets. I had my carpets done in the bedrooms and hall and stairs, and then I have had my flooring done downstairs. Both times I had a great quote, with various options and different price ranges to choose from, along side a great range of colours and styles of flooring and carpets.
They got in touch the day before to let me know the time they would be arriving and the guys arrived on time and got to work straight away. I paid a very small fee for them to remove and reinstall the washing machine and to move the heavy fridge freezer, which I thought was a fantastic ad on. Very happy with the work they have done. Couldn’t recommend them enough!

June 13, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review! It really makes us so happy to read your kind words and to see you have returned to Lazy carpets for the second time, we really look forward to you returning to us again!
At Lazy Carpets we take great pride in our customer service so it really is nice to see you think so highly of us and we offer a great range of flooring to choose from at different price ranges. Please recommend us to your family and friends.
Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

The sales lady steph was very helpfulful…

The sales lady steph was very helpful and took notice of what I wanted. Very polite and professional also very nice in general. The fitter was polite and did a very good job I am really pleased with the way he lifted my flooring no mess very tidy. I would highly recommend laxy carpets and will definitely be using them again in the future. Yes I am one happy customer 😊

June 11, 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for leaving Steph such a lovely review, she will be over the moon to see you have mentioned her personally, she really is a valued member of our sales team, our expert fitting team are also an asset to our company and always show respect to our valued customers. We look forward to you returning to us again in the future.
Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

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