I only wish I was able to call and…
I only wish I was able to call and speak to someone.
January 4, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor product and even poorer after sales service
I bought a used Speed Queen washing machine and I have used it for about 18 months. The machine was 4 years old at the time of purchase. I have used Lead Laundry and Catering in MOUNT EDGECOMBE,
DURBAN for repairs and parts. I have performed repairs on three occasions and replaced the drain pump, PCB (computer board), main bearing & seals, drive bell housing and the drive belt. The cost of the various repairs is R18,000.
This washing machine is branded as "Commercial Heavy Duty." But, in my experience it is no better than a cheap Chinese import. I believe the product was good 20 years ago, but sadly today it is no longer reliable. I have not worked the machine hard. It does two loads per week in my home.
My experience with the South African agent is even worse than the product. I sent the machine to Lead for repair when the PCB became faulty. They misdiagnosed the fault and charged me for a new pump and lid lock, but these components were working! Later when I needed a new drive belt, they supplied the wrong belt even though I had provided the model and serial numbers. This was two weeks ago. I have returned the belt and continue to fight with them to refund the cost of the part.
Spare yourself the pain and frustration and stay away from Lead Laundry.
November 26, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.