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LPL Reviews 

5,947
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely professional, supportive, and efficient throughout the entire property transaction process. People consistently highlight the exceptional customer service, noting that queries are answered promptly and complex steps are explained with clarity. Some reviewers were not happy with the communication, noting significant difficulties reaching their assigned case handlers and experiencing slow responses. A few individuals also felt that the initial onboarding phase lacked transparency, causing unnecessary delays and frustration before files were properly assigned. Clients additionally mentioned that reaching general phone lines instead of direct solicitors sometimes hindered smooth communication.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and... See more

Service

People report positive experiences with service, highlighting professional and helpful staff who keep buyers... See more

Customer service

Users describe positive interactions with customer service, noting that representatives were consistently... See more

Response time

Customers had positive experiences with response time, noting that staff members were incredibly helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting great service and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience overall. There were a few delays that made me worry the purchase might not go through, but the team pulled through in the end. They were accommodating and worked closely with my devel... See more

Company replied

Rated 4 out of 5 stars

Just had a bit of trouble with communication as different people were involved. It would be nice if only one person could have taken over the case. Otherwise all good and I would use the same company... See more

Company replied

Rated 5 out of 5 stars

Were recommended by a friend. First time users of LPL. Very positive experience. We’re kept in the loop all the time either by email or in the app. My solicitor Comfort Okhiria was absolutely bri... See more

Company replied

Rated 5 out of 5 stars

We had a very good experience with Leading Property Lawyers during the purchase of our first home. A special thank you to Sully for his help and support throughout the whole process. He was pro... See more

Company replied


Company details

  1. Conveyancer
  2. Real Estate Attorney

About LPL

Written by the company

LPL is one of the country’s leading online conveyancing firms driven by technology and a quality workforce enabling the delivery of a swift market leading customer journey at the most competitive price. We exist to exceed expectations. get a quote today

We specialise in conveyancing so whether you are buying, selling or re-mortgaging, our law firm would like to engage with you every step of the way by providing jargon free legal advice. Our legal services are available to customers based in England & Wales and we are regulated by the Solicitors Regulatory Authority.

At LPL our mission is to exceed your expectations by delivering an accessible conveyancing service during which you can speak to us as and when you choose, email or obtain online case progress reports, and ultimately complete your property transaction in a stress free and timely manner.

We offer a full range of conveyancing services: Buying Selling Re-mortgaging

We have been awarded the Law Society’s Conveyancing Quality Scheme (CQS), an accreditation which recognises the country’s leading Conveyancers and we are on all major lender panels.

With state of the art IT capabilities, and our exceptional workforce, LPL are committed to delivering on our service level agreements.

get a quote today

A fresh approach to conveyancing

Written by the company

We are committed to sharing your journey by engaging with you every step of the way.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,947)

1,114 reviews in the last 12 months

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Rated 5 out of 5 stars

LPL purchase of leasehold

LPL through the assigned conveyancing solicitor, Muhammad, has been extremely helpful and professional throughout the process.
Muhammad not only worked through diligently on my purchase of the leasehold property, but went over and above and supported me through a period of delays with my ex-husband’s remortgage, chasing the appointed by the bank solicitors, highlighting the financial interest at risk at my end.
I have thoroughly enjoyed working with Muhammad.

August 31, 2026
Unprompted review
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Reply from LPL

We are delighted you enjoyed our service and appreciate your positive review, which we will pass on to the team.

Rated 5 out of 5 stars

LPL dealt with my remortgage task with…

LPL dealt with my remortgage task with extreme competency. I found their staff highly professional kept me updated on each stage with the progress of my case. I will recommend them to my Family and Friends acknowledging their excellent services.

August 28, 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating. We are delighted to hear that you were pleased with our service and will recommend us to your family and friends.

Rated 5 out of 5 stars

Highly recommend Emily Dunne

I honestly couldn't recommend Emily Dunne highly enough. She has been absolutely amazing throughout the process of both selling our current home and purchasing our new one.
I will say that the onboarding process with the firm was quite difficult. It took just over a week to actually get mistakes updated that had been made on the onboarding forms and it was quite frustrating.
However, once everything was passed over to Emily, the experience completely changed. She has been incredibly helpful, responsive and reassuring whenever I've had questions or concerns and has always taken time to explain things clearly.
Thank you so much, Emily, for all of your hard work and for making what could have been a very stressful process feel so much easier.

September 3, 2026
Unprompted review
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Reply from LPL

Thank you for your review and high rating, we really appreciate it. We're glad to hear you were pleased with the service from Emily and the team.

Rated 3 out of 5 stars

Very slow progress in purchasing my…

Very slow progress in purchasing my first property -over 5 months. Difficult to communicate with the solicitor allocated to my case and very limited guidance throughout the process from her side.

August 27, 2026
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Reply from LPL

We appreciate your feedback and are disappointed to hear about the slow progress and communication difficulties you experienced although we can only work as quickly as the slowest party to the transaction. We are reviewing your case to improve our service.

Rated 5 out of 5 stars

Exceptional service, smooth and stress-free purchase!

LPL handled our purchase brilliantly. A special thanks to Sneha and the team for guiding us seamlessly through the compliance sign-off, handling funds, and getting us to completion smoothly. Professional, responsive, and a pleasure to deal with. Highly recommend!

September 3, 2026
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Reply from LPL

Thank you for your review and high rating, we really appreciate it. We're glad to hear you were pleased with the service from Sneha and the team.

Rated 4 out of 5 stars

It started a bit rocky

It started a bit rocky, but once the blue team were fully on board, it was a great experience

August 21, 2026
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Reply from LPL

Thank you for your review and feedback, we really appreciate it. We're glad to hear you were pleased with the service overall.

Rated 5 out of 5 stars

First time buyer

As a first time buyer I’ve had zero issues with solicitors, they seemed great at communicating and answered any questions I had. Would definitely use again.

September 2, 2026
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Reply from LPL

Thank you for taking the time to share your experience. We really appreciate you letting us know how happy you were with our service.

Rated 5 out of 5 stars

It was a long drawn out process but we…

It was a long drawn out process but we got there in the end. Overall we were pleased with the service. Things could have progressed slightly quicker perhaps and communication could have been a little better, but never did we feel that we would be let down or left out of the loop. Well deserved 5 stars.

August 27, 2026
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Reply from LPL

We truly appreciate your 5-star rating and feedback. We understand your experience involved a longer process and we acknowledge your comments regarding communication. We are always looking for ways to improve our service and thank you for your feedback.

Rated 5 out of 5 stars

Very professional and No hidden fees

We recently completed a purchase using LPL's services. Extremely satisfied with the service, competitive cost with no hidden fees. Amy Khalid was very professional in her approach. Would definitely recommend their service.

August 31, 2026
Unprompted review
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Reply from LPL

Thank you for your fantastic feedback! We are delighted to hear you were extremely satisfied with our service and found our costs competitive with no hidden fees. We appreciate your recommendation.

Rated 2 out of 5 stars

Standard service despite being…

Standard service despite being recommended. Doubt anything would have progressed if I hadn’t of chased. I had to be the communicator between the sale and purchase and chase for updates constantly

August 21, 2026
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Reply from LPL

We are concerned to hear about your experience and the need for constant follow-up. We understand how frustrating it is when communication falls short, and we are reviewing our processes to ensure better coordination.

Rated 5 out of 5 stars

Daniel Gardner is a very experienced…

Daniel Gardner is a very experienced lawyer and he has guided us through the process of our help to buy redemption every step of the way. One thing I have learned through this process is to leave it to the professionals and Daniel Gardner is definitely one of them.

A very big Thank you from our Family!!!

August 28, 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating, which we truly appreciate. We are delighted to hear you were so pleased with the service.

Rated 4 out of 5 stars

Fair service

Just had a bit of trouble with communication as different people were involved. It would be nice if only one person could have taken over the case.
Otherwise all good and I would use the same company again.

September 1, 2026
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Reply from LPL

We appreciate your feedback and are glad you would use us again! We understand your preference for a single point of contact and will consider this for future improvements.

Rated 4 out of 5 stars

A Positive Home Buying Experience

Great experience overall. There were a few delays that made me worry the purchase might not go through, but the team pulled through in the end. They were accommodating and worked closely with my developer to finalise the sale before the deadline. I appreciate their effort and would still recommend them to anyone looking to buy a house.

June 29, 2026
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Reply from LPL

Thank you for your kind words. We understand that delays can be concerning, and we're so glad our team could ensure a smooth and successful purchase for you. We appreciate your recommendation!

Rated 4 out of 5 stars

Overall i am happy with the service…

Overall i am happy with the service they provided. My only negative is the time it takes to go through the whole process when i had a very simple case

August 21, 2026
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Reply from LPL

We appreciate your positive feedback and are glad you were happy with our service. We understand your concern about the process duration, and whilst we can only work as quickly as the slowest party, we are always working to streamline our procedures for efficiency.

Rated 5 out of 5 stars

Excellent service from Leading Property…

Excellent service from Leading Property Lawyers for my remortgage and staircasing transaction. The team was professional, efficient, and kept me informed throughout the entire process.
Amy Khalid was particularly helpful, explaining everything clearly and responding to all my queries promptly. They made a potentially complex process straightforward and stress-free.
Highly recommended for anyone needing conveyancing services. Thank you for your outstanding support! Aurelia

September 1, 2026
Unprompted review
LPL logo

Reply from LPL

Thank you for your review and high rating, we really appreciate it. We're glad to hear you were pleased with the service from the team.

Rated 2 out of 5 stars

Extremely poor communication, wouldn't recommend

The communication and process that we went through was extremely poor. The system they use models itself on the way they have worked for years internally and doesn't lend itself to communication with the clients at all. The concept of this team and that team and the other team. We don't care about that and we shouldn't need to hear about those teams even existing. It should be a series of states that we progress through and currently the system is very very bad at explaining that. After 2 months we were still on stage 1 and it wasn't clear what the hold up was. When we chased we were told that we were needed to fill in some forms that we get access to via emails with a limited period access code. We had no idea that this had happened as it got caught by spam. Later in the process we chased to see what was holding people up and we were told, for the first time that we needed to provide 3 extra pieces of documentation. Apparently we'd missed the request because at that stage we were getting 6 emails a day from the system each with massive of attachments. We have day jobs and couldn't keep track of all of the information that was being sent through in legal jargon that meant nothing to us.
The experience was stressful and highly illogical.

August 21, 2026
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Reply from LPL

We are sorry that our process was not suitable for you and will certainly review in order that we can continue to improve for the benefit of our clients.

Rated 4 out of 5 stars

77 Levens Street

Good service from LPL but I think the frequency, clarity and consistency of communication can improve from the individuals we interacted with.

May 15, 2026
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Reply from LPL

We appreciate your feedback on our service. We're always looking to improve our communication frequency, clarity, and consistency.

Rated 4 out of 5 stars

Seamless and quick but impersonal

At the start, I felt there was great communication and was made to feel like this was an easy to follow process. However, as a first time solo buyer, I felt like there could have been a bit more reassurance approaching the contracts and what comes next. Maybe this is also on me for expecting a little more guidance and I could have asked questions rather than turning to google and family/friends! My only other suggestion is better personalisation. Most emails were never personal, just stating ‘Good morning,’ and I feel like that extra touch would also provide the reassurance.
Overall, it has been a seamless and unproblematic experience and I really can’t fault or complain and would definitely recommend!!

August 28, 2026
LPL logo

Reply from LPL

We truly appreciate your kind words and are happy to hear that your overall experience was seamless and positive. We understand your desire for more guidance as a first-time solo buyer, especially concerning contracts. We also acknowledge your feedback regarding personalization in our communications. We are always looking for ways to improve our service and will certainly consider your suggestions to enhance our support and communication for all our clients. Thank you for recommending us!

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