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LPL Reviews 

5,949
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,169 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the incredible professionalism and dedication of the entire legal team. Clients often emphasize that staff members are exceptionally helpful, readily available to answer all questions, and consistently ensure a smooth, transparent property transaction from start to finish. However, some people mentioned experiencing significant communication difficulties, noting that certain case handlers were difficult to contact or completely unresponsive when important updates were requested. A few consumers also pointed out that response times could occasionally be slow, leading to frustrating hold-ups and making the overall progression feel much less seamless than expected.

What people talk about most

Staff

Clients share positive opinions on staff, noting that case handlers and solicitors provide an outstanding and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient handling and professional support... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff kept them well-informed and... See more

Response time

Users describe positive interactions with response time, noting that everything was handled quickly and... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall process smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience overall. There were a few delays that made me worry the purchase might not go through, but the team pulled through in the end. They were accommodating and worked closely with my devel... See more

Company replied

Rated 5 out of 5 stars

Throughout the buying process, my case handler Angela H was excellent in guiding & advising me as a solo first time buyer. She was readily available and always returned my emails/ answered calls. Th... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the service throughout the sale and purchase of my property. Everything was handled very quickly and efficiently, and I was kept fully up to date at every stage. The Hula d... See more

Company replied

Rated 5 out of 5 stars

LPL made the process of a remortgage including a transfer of equity as easy as it could be. They explained the process, clarified any of the unknown and were readily available to answer any questions.... See more

Company replied


Company details

  1. Conveyancer
  2. Real Estate Attorney

About LPL

Written by the company

LPL is one of the country’s leading online conveyancing firms driven by technology and a quality workforce enabling the delivery of a swift market leading customer journey at the most competitive price. We exist to exceed expectations. get a quote today

We specialise in conveyancing so whether you are buying, selling or re-mortgaging, our law firm would like to engage with you every step of the way by providing jargon free legal advice. Our legal services are available to customers based in England & Wales and we are regulated by the Solicitors Regulatory Authority.

At LPL our mission is to exceed your expectations by delivering an accessible conveyancing service during which you can speak to us as and when you choose, email or obtain online case progress reports, and ultimately complete your property transaction in a stress free and timely manner.

We offer a full range of conveyancing services: Buying Selling Re-mortgaging

We have been awarded the Law Society’s Conveyancing Quality Scheme (CQS), an accreditation which recognises the country’s leading Conveyancers and we are on all major lender panels.

With state of the art IT capabilities, and our exceptional workforce, LPL are committed to delivering on our service level agreements.

get a quote today

A fresh approach to conveyancing

Written by the company

We are committed to sharing your journey by engaging with you every step of the way.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,949)

1,114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had the pleasure of having Erica…

We had the pleasure of having Erica Leon helping us and I could not fault her she went above and beyond. Fast to reply and sort anything we needed. Would highly recommend, she is an asset to the company.
Thanks from David and Isobel

July 10, 2026
Unprompted review
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Reply from LPL

Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that you had such a positive experience and that our team member went above and beyond for you.

Rated 5 out of 5 stars

Excellent service for both my purchase…

Excellent service for both my purchase and sale.
Very professional and great timely comms throughout the process.
I am a very satisfied customer and would highly recommend them.

August 18, 2026
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Reply from LPL

Thank you for taking the time to share your wonderful experience. We are so pleased to hear that you were satisfied with our professional service and timely communication throughout your purchase and sale.

Rated 4 out of 5 stars

Great support with house purchase.

Professional and great support for a house purchase. Easy to keep track on progress and very open for contact with any queries.

August 17, 2026
Unprompted review
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Reply from LPL

Thank you for your kind words. We are so pleased to hear that you found our support professional and that we made keeping track of your progress easy.

Rated 4 out of 5 stars

We had a very responsive solicitor but…

We had a very responsive solicitor but the whole process took far too long

August 17, 2026
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Reply from LPL

We appreciate your feedback and understand your concern regarding the timeline. We are always working to improve our processes although we can only work as quickly as the slowest party to the transaction.

Rated 3 out of 5 stars

Mixed

Our solicitor was great but communication was a massive fail and I could get through to my GP quicker than trying to get through the reception team at this firm.

I like to speak to people and not live only by emails!

August 11, 2026
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Reply from LPL

We appreciate your feedback and are glad to hear our solicitor was great. We understand your frustration with communication and the reception team. We are reviewing our processes to improve accessibility for clients who prefer direct conversations.

Rated 5 out of 5 stars

Great advice going above and beyond

Great advice going above and beyond by Beatrice, helping with the whole process and was very supportive.

August 10, 2026
Unprompted review
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Reply from LPL

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your kind words.

Rated 1 out of 5 stars

Purchase Completed, but Communication was Extremely Disappointing

Unfortunately, while our purchase ultimately completed successfully, the communication throughout the process was extremely disappointing.

We regularly had to chase for updates, and on numerous occasions I specifically asked whether anything further was required from us, only for additional documentation to be requested much later in the process. We responded to every request as quickly as possible, but some of these late requests caused delays that could potentially have been avoided had they been raised sooner.

Most frustratingly, our estate agent regularly received updates from our solicitor before we did, meaning we sometimes found out important information about our own purchase through the estate agent rather than the firm we were paying to represent us.

We were also advised that our proposed completion date of 10th August "should very much be achievable", only to later discover that our lender required five working days to release the mortgage funds. This had not been communicated or accounted for earlier, resulting in completion being pushed back to 17th August.

The purchase did ultimately complete, and we are grateful for that, but the lack of proactive communication made an already stressful process considerably more difficult than it needed to be.

Based on our experience, unfortunately we would not use LPL again.

August 17, 2026
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Reply from LPL

We apologise for any communication issues you experienced during your purchase. We understand how frustrating it must have been to constantly chase for updates and to receive important information from your estate agent rather than directly from us. We also regret that the delay regarding the mortgage funds was not communicated earlier, causing your completion date to be pushed back. We appreciate you bringing these concerns to our attention.

Rated 4 out of 5 stars

The company had a very clear…

The company had a very clear transactional and activity process map which was very helpful however on a couple occasions form/deeds were not signed/executed by us correctly in the first instance which meant that documents had to be returned or signed again which creates duplication of effort and adds to the length of time of conveyancing. I think clearer instructions should be provided to clients to ensure that this does not happen or it reduces the risk.

August 7, 2026
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Reply from LPL

We appreciate your feedback regarding the clarity of our process map and the issues encountered with document execution. We understand the frustration caused by duplicated efforts and extended timelines. We are actively reviewing our instructions to clients to ensure greater clarity and reduce the risk of such occurrences in the future.

Rated 1 out of 5 stars

Found them to be incompetent

Found them to be incompetent, after every review of files “new” costs that were not disclosed were added. Absolutely terrible service, avoid and no not use.

August 14, 2026
Unprompted review
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Reply from LPL

We’re sorry you were unhappy but strongly refute any allegation of incompetence and would welcome the opportunity to review and address specifically. Please provide more details in order that we can identify the transaction and you as a client.

Rated 5 out of 5 stars

I’m very happy with my lawyer and his…

I’m very happy with my lawyer and his entire team. I highly recommend them — they are extremely professional, responsive, and reliable!

August 14, 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating. We are so pleased to hear that you were happy with the service you received from our team.

Rated 5 out of 5 stars

Brilliant Communication

We undertook a home sale and purchase using LPL.
They were really easy to contact, we would get a response to any query within a few hours at most (usually faster!).
All progress was reported using the Hoowla app which was really helpful to get an overview of where our two cases were.
We would definitely use LPL again.

July 31, 2026
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Reply from LPL

Thank you for your fantastic review and the five-star rating! We are so pleased to hear that you found our team easy to contact and that our communication met your expectations. It's wonderful to know that the Hoowla app was helpful for tracking your cases. We truly appreciate your kind words and your recommendation.

Rated 5 out of 5 stars

Just stair cased my property to 100%…

Just stair cased my property to 100% with LPL
Jonathon Wright was an absolute pleasure to work with on this.
He promptly responded to any questions i had.
I felt I could relax and allow them to handle this for me.

August 14, 2026
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Reply from LPL

Thank you for your review and excellent rating, which we truly appreciate. We're so pleased to hear you had such a positive experience and felt confident in our service.

Rated 5 out of 5 stars

Another happy customer,

Another happy customer,
All was great.
Thank you very much

August 7, 2026
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Reply from LPL

We are so happy to hear you had a great experience with us! We truly appreciate your kind words.

Rated 5 out of 5 stars

Beatrice Carp-McGowan was amazing from…

Beatrice Carp-McGowan was amazing from start to finish, great communication and was always available.

August 12, 2026
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Reply from LPL

We are delighted you enjoyed our service and appreciate your positive review, which we will pass on to the team.

Rated 5 out of 5 stars

Fabulous!

Laila was absolutely fabulous, the best conveyancer I’ve ever used. She explained everything really clearly (impressive as it wasn’t the simplest transaction and I had a lot of questions!), replied within the hour in working hours and west above and beyond to get it exchanged and completed. Thank you so much!

June 12, 2026
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Reply from LPL

We are so pleased to hear about your excellent experience. We appreciate your kind words and will be sure to pass them on to the team.

Rated 5 out of 5 stars

Elliot Clarence was superb

Elliot Clarence was our appointed Conveyancing Executive and he was truly fantastic. He always responded quickly to any queries we had; kept us regularly updated on progress with our house purchase and moved quickly on completion day to get the monies transferred early. We are very grateful to Elliot for making our experience of buying our first home a very pleasant and smooth process. Thank you Elliot, you're a star.

I do think that LPL could review the efficiency of their process prior to a designated Conveyancing Executive being appointed as we had a lot of repeated requests and frequently needed to contact their call centre prior to Elliot being assigned. Once Elliot was assigned our whole experience changed and we are very appreciative.

August 12, 2026
Unprompted review
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Reply from LPL

We are so pleased to hear that our colleague provided such excellent service, making your first home purchase a smooth and pleasant experience. We truly appreciate you highlighting their dedication and efficiency. We also value your candid feedback regarding our initial process before a dedicated executive is assigned. We are always looking for ways to improve our service delivery and your comments will certainly help us review and refine our procedures to ensure a more seamless start for all our clients. Thank you for sharing your valuable insights.

Rated 5 out of 5 stars

Recently completed our mortgage with…

Recently completed our mortgage with lpl and was looked after by sima, all though the process she was amazing and very help. Thanks again Conor and Ashleigh

August 5, 2026
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Reply from LPL

Thank you for your review and high rating, we really appreciate it. We're glad to hear you were pleased with the service from our team.

Rated 1 out of 5 stars

Had the deep misfortune of being sat on…

Had the deep misfortune of being sat on the opposite side of the table from these folks. Slow to respond, took weeks and weeks for initial enquiries. Went quiet for over a week at time.

Delays caused by George Bokuchava and the Leading Property Lawyers team cost me close to £2000 in additional costs and a significant delay in selling.

I assume they are dirt cheap, if that is your priority, fine. if you want good service, don't use these guys.

Repeatedly asked for a completion date on a saturday?!?!

Update:
Assumptions about your client? I didn’t mention them how could I make an assumption about them?

June 30, 2026
Unprompted review
LPL logo

Reply from LPL

We are sorry that your experience of moving home was not as good as you expected although LPL did not represent you and your assumptions in respect of our service to our client are incorrect.

Rated 5 out of 5 stars

The whole process of buying our first…

The whole process of buying our first house was exceptional because of LPL! Thanks so for much for your help guys!

August 10, 2026
LPL logo

Reply from LPL

Thank you for your wonderful review and high rating. We are so pleased to hear that we could make the process of buying your first home an exceptional experience.

Rated 4 out of 5 stars

Great process throughout with all…

Great process throughout with all updates available on the LPL portal dor all customers.

I will surely recommend LPL for mortgage switching or any financial legal advice relating to properties.

August 3, 2026
LPL logo

Reply from LPL

Thank you for your kind words and for sharing your positive experience with us. We are so pleased to hear that you found our process and updates helpful. We truly appreciate your recommendation!

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